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New Way Ford - Service Center

Coon Rapids, IA

4.8
16 Reviews

16 Reviews of New Way Ford - Service Center

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September 03, 2025

They got my truck in for service as soon as I arrived. However, they were short staffed and didn't have time to do a quick install of a cold air intake. More

by SCHLATTER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
August 28, 2025

Great service department. Wonderful employees . Great sales people. Highly recommend checking them out. My salesman's was Rick. More

by jojohn.klocek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Tapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Spoelstra
August 23, 2025

This service center provides knowledgeable, efficient and courteous service to the customers that they serve. More

by slohrmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Tapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

People there were very nice and respectful and tried their best to help us out with our mechanical issue. Great customer service More

by vang7605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Tapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

Everyone is very friendly and gives excellent customer service at New Way Ford!! I have been very pleased with Matt in sales, with finance and with service. I have recommended their dealership several tim More

by dselk66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Tapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2025

They do a very timely job and always well pleased. They let me know in advance what my car will be needing. More

by gadrake987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Tapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2025

Service was prompt and thorough. The lug nuts were a little pricey, but overdue for replacement.. More

by winterjohnl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McAlister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Deeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Rehm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Tapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2025

This dealership is one of the best. There service department is always on top of your visit and explain what needs done or was done to your vehicle. Always courteous and helpful. More

by bevjerry0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron and Donna in service
August 05, 2025

They do a great job and I enjoy the picking up and dropping off of the car. However, more than once I've been charged for "oil change for life" and this time they have to return a check to reimburse m More

by DHEUPEL1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
July 30, 2025

They were really good to work with, there was more involved in servicing my car than expected and I was given a loaner until the car was ready. The problem was solved later and they were great. More

by djwilly65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Tapps
5.0
This rating includes all reviews, with more weight given to recent reviews.
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