New Smyrna Chrysler Jeep Dodge

Due to a recent hail storm, there was a very limited supply of quality used vehicles in my area. So I started searching for vehicles in other towns using the Internet. I found a used van that the Ne supply of quality used vehicles in my area. So I started searching for vehicles in other towns using the Internet. I found a used van that the New Smyrna dealership had listed on the Internet, along with their free CarFax report, as well as plenty of information and pictures of the vehicle. Jan was very friendly and helpful with all of my questions throughout the entire purchasing process. I bought the vehicle from out of state based on the dealership's good ratings. I sent in all of the paperwork and the check via overnight courier. I flew into the Sanford apirport, and Jan met me there with the vehicle, and had a very uneventful 11 hour drive back home. The CarFax report had showed a recall brake item that hadn't been fixed, so when I got home, I had the local dealer do the recall repairs and also perform a full inspection. The only thing they found wrong was a blown out bulb, which cost me $4.95. I was very pleased with the quality of the used vehicle and the clean bill of health delivered by the mechanic. The one negative of the entire buying process is that Kevin Waitt, the sales manager, said the dealership had a policy that they would no longer take deposits for vehicle purchases. I had spent many hours searching ad listings on the Internet before I found the vehicle, and I was going to be paying for the vehicle in full with a check from my bank. I had enough money for the vehicle, but I had to transfer it from a savings account that would take 2 business days, and then it would take another business day to overnight them the check. This was over a holiday weekend, so it would have been the next Wednesday before they would have received the check. I offered to put any amount down as a deposit using my credit card, but they wouldn't allow it. This was extremely frustrating, because I needed to book a one-way airfare ticket, and be guaranteed that the vehicle would still be available when I arrived. I ended up having to sign their loan documents to get approved for a loan, just to secure the vehicle. Because I wrote in some corrections on the loan documents, they had to overnight me a second set, and by that time I was able to just overnight them a check, which is what I wanted to do in the first place. This part of the purchasing process was completely unecessary, and very frustrating. I was willing to put down $1,000 deposit and even lose the deposit after a week if I didn't go through with the purchase. They would have gotten all 5 stars from me had it not been for this issue. More

The experience here was great!!!! My sales man chase came in on his day off just to welcome me and help me through the process. This is the second time purchasing a car from a dealership and I was dreading t in on his day off just to welcome me and help me through the process. This is the second time purchasing a car from a dealership and I was dreading to do the process again. Charlie and chase made it quick and easy. I would recomend this dealership to anyone. I truely appreciate the time they took to serve me and treat me well... Thank you chase and Charlie... More

New Smyrna Dodge was absolutely the BEST dealership I have ever been to. David was very knowledgeable and was never pushy. Had a great experience purchasing my new Dodge Ram and will recommend them to ev have ever been to. David was very knowledgeable and was never pushy. Had a great experience purchasing my new Dodge Ram and will recommend them to everyone!!! They went above and beyond to help make the deal fit my needs (especially with a baby on the way!)Everyone at New Smyrna Dodge is the friendliest and best dealership have ever been to. More

It was a very friendly place,the sales person Jan was the best sales person i have ever delt with.She was very nice,helpfull and friendly.She made buying a new vehicle fun and exciting.Her manager was also v best sales person i have ever delt with.She was very nice,helpfull and friendly.She made buying a new vehicle fun and exciting.Her manager was also very helpfull and friendly.They both worked very hard to get us exactly what we wanted.Thanks to both of them ! More

I was waiting for the new 2011 Chrysler 300C to arrive to the dealerships but the new cars just could not make it before my lease of my previous car was about to end. Instead of any more waiting for the 2011 the dealerships but the new cars just could not make it before my lease of my previous car was about to end. Instead of any more waiting for the 2011 300C I started to look for one from 2010. I was lucky and found the perfect new 2010 300C loaded with everything in this dealership with assistance from Skip. This was my 6th car that I am buying/ leasing and I never had the opportunity to interact with anybody who could possible measure up to Mr. Skip Sage in terms of expertise, professionalism, and maturity. Although I received a favorable offer that was a good start but what really solidified the sale was how he handled this deal. As travelling from 200 miles away, I could not make it before closing due to traffic. Skip made arrangements for me to be able to look at the car even after hours which was appreciated. Everything was done the way it was agreed upon. The whole deal was transparent, with honest and polite communication throughout the negotiations. Most of this was accomplished via phone and email, therefore when I arrived at the dealership the next day, all that I had to do was signing papers. Skip had a day off that day but he drove back to the dealership to finish everything in person. Financing the car was not an issue, the terms were available by the time we came back from the test drive. I received a better rate than what I was pre-approved for by another bank. Tom and Skip proved that associates at this dealership are not only knowledgeable professionals but also decent and honest people who made car buying a pleasurable experience. All this took place from 19:45 to 20:35 and I was driving away in my new car within less than an hour after arriving to the New Smyrna Chrysler Dealership. When it is going to be time for me to buy my next car, I will contact Skip first instead of trying to deal with anybody else in Tampa and I will not hesitate to drive to New Smyrna again. More

First of all, I typically do not enjoy the car buying experience. However, the experience at New Smyrna Chrysler, through Tom Nicholson, was an exception. I searched the web for the specific truck I wa experience. However, the experience at New Smyrna Chrysler, through Tom Nicholson, was an exception. I searched the web for the specific truck I was interested in for my son. After going through many other dealers who were either a turn off or did not get back to me when they said they would, I contacted Tom at New Smyrna Chrysler about a 2010 used vehicle they had on their lot. Tom was a complete professional and made the car buying experience a pleasure. He responded quickly and was able to answer all my questions. At one point when Tom was not in, I talked to the sales manager who was equally as pleasant to work with. When I came to test drive and finally purchase the truck I dealt with a Sales Manager / Finance Manager who again exhibited the same professionalism and courtesy and again made this car buying experience a pleasure. Some dealership try to deliver this type of professionalism and courtesy, but it comes off as pretentious. The guys at New Smyrna Chrysler are the real deal and a true pleasure to work with. Even though I am from out of town, I will certainly refer Tom and the entire New Smyrna team to my friends. Thank you, Larry Harris More

We have purchased three vehicles from this Dealership. Two Dodge vans and our latest, a 2011 Chrysler 200 sedan. We have found that the agency has been a pleasure to work with through the years. All pers Two Dodge vans and our latest, a 2011 Chrysler 200 sedan. We have found that the agency has been a pleasure to work with through the years. All personnel have been very courteous and helpful. Sales rep Chuck Sylvester was very outstanding in our quest for our search for a vehicle. Wanting to purchase a vehicle smaller and easier to handle for my wife, we didn't know what direction to pursue. Chuck Sylvester worked with us during two visits to the agency and through our selections, comments, and dialougue of what we were looking for, found us exactly what we needed. My wife and I were extremely happy with the selection, the purchase, the expertly handled paperwork, etc. We will not hesitate to pass on to our friends and neighbors the delightful experience we had dealing with this Agency and personnel. Thank You! More

This was the best experience we ever had purchasing a car.Dave Meeks was very knowledgeable, helpful, friendly and fair. Not pushy at all and knew all about the car. the trade-in value that I as given fo car.Dave Meeks was very knowledgeable, helpful, friendly and fair. Not pushy at all and knew all about the car. the trade-in value that I as given for my old car was fair and they gave me the car fax on the one I purchased. I would come here again to buy a car and I would recommend it to anyone looking for a car. More

We have purchased 3 cars from New Smyrna Chrysler (2 from Tom). The sales department was really great. Friendly, professional and even went the extra mile to find the exact PT I wanted even though it was no Tom). The sales department was really great. Friendly, professional and even went the extra mile to find the exact PT I wanted even though it was not in their inventory. My last car is a Dodge Journey and Tom even helped me get a GPS installed. Obviously we are completely satisfied with New Smyrna Chrysler or we would not have purchased additional cars from this dealer. I have had experience with automobile dealers most of my life as my Father was an automobile dealer who sold Willys, Hudsons and Chryslers. Another reason for purchasing an automobile there is the service department. As a woman I have had the misfortune of dealing with auto service departments who obviously considered the female gender as DUMB and Gullible. I am not either, so it was and is a pleasure to take my car to New Smyrna Chrysler for routine service or problems. Most of the time I have dealt with Tom who is always professional, friendly, knowledgeable and dependable. I am always told what is being done and how long it will take. The service is always done on time, usually earlier than expected. When I have dealt with others in the service department including Barb they have always been friendly and helpful. I always recommend New Smyrna Chrysler to anyone I can. The Dealership is great in all the departments. More

It must have been years since I was treated that nice and professionally at a dealership. Finally a car place that understands single women and does not try to take advantage of them. Courtesy, professionali professionally at a dealership. Finally a car place that understands single women and does not try to take advantage of them. Courtesy, professionalism, no high pressure sales tactics, it is about time quality dealerships become the norm. I was still skeptical when I first drove to New Smyrna Chryler Jeep Dodge, but from the minute I was greeted, through the process of the sale and until the end, I could not believe how nice everybody was and how smooth everything went. From the get go I got this "feel good" sensation, and it got better as it went on. Maybe the fact that they had to emerge from a corporate bankrupcy changed their attitude towards valued customers. They need us more than we need them, you know. The purchase of a new car does not have to be as awful as a root canal. (I used to think that way). The new car manager, Afredo, played a big part in making this deal happen. He was understanding and helpful, atypical of a "car salesman", and my actual salesman Chris, gave me hope and a renewed faith in an industry that once failed me. I am extremely pleased with the whole process, I love my new car and would send my friends and family even if they did not pay a referral. We need more dealers like this to give us the confidence to buy again and help this economy recover quickly. New Smyrna stepped up to the plate big time, I wonder if the other local dealers will take notice? We will wait and see. More