New Smyrna Chrysler Jeep Dodge

Horrible! Dishonest AND conniving! My daughter and myself along with my 7 mo old grandson drove 2 hours (one way) to purchase a vehicle for her, from this dispicable place. For 4 days p My daughter and myself along with my 7 mo old grandson drove 2 hours (one way) to purchase a vehicle for her, from this dispicable place. For 4 days prior to going I told them under NO uncertain terms were her payments to be over a certain amount a month, maybe they are all idiots and thought I meant a week who knows. I should've knew they were when my daughter asked the finance guy if he had children and he says I have grandchildren..um ok. After they called my daughter and myself 6 times on the day we decided to trust them and with us reinerating that monthly payment we figured they were competent enough to understand us guess we should have put it on paper for them because when we get there they say a monthly payment reflecting $50 more than what was agreed on. I asked them how can you treat people like this? No worries though I truly believe what comes around goes around and after this horrible experience of trying to purchase a used vehicle she is now a proud owner of a new Kia Sorrento bought elsewhere so she's happy. I am lucky enought to be able to purchase new car every 3-4 years and have never experienced a dealership so unprofessional and dishonest in my life. Stay away it is truly not worth it or if you like being taken for a ride then this is the place for you. More

Santino Allison, Sales Associate Sales Associate, Santino Allison is unprofessional, disrespectful and incompetent. I had the displeasure of making his acquaintance on Thursday, Septe Sales Associate, Santino Allison is unprofessional, disrespectful and incompetent. I had the displeasure of making his acquaintance on Thursday, September 25th, 2014 when my husband and I stopped in to look at Jeeps. My husband received an emergency call so we had to depart the dealership quickly, Mr. Allison "chased" us into the parking lot saying he would be willing to meet our requests (trade-in value & monthly payment amount). Mr. Allison called me at 1:01p.m. saying he had great news. When I returned his call at4:06p.m. that day he put Mark O. on the line and reiterated the trade-in offer and monthly payment amount, I informed Mark O. that my husband was on an emergency call out of town and that I would discuss same with him. On Friday, September 26th at 6:55p.m. Mark O. from the dealership texted me, thanking me for stopping in and asked if I had any questions. I simply replied that we were unable to make this happen and I thanked him for his due diligence. Saturday, September 27th at 09:28a.m. Mr. Allison called again inquiring as to the status. At 10:10a.m. that morning I returned Mr. Allison's call, the operator connected me to his voice mail where I kindly informed him that we would not be moving forward and that I had informed Mark O. via text. So you can only imagine my surprise when Mr. Allison called AGAIN on Sunday, September 28th at 2:45p.m. and left me an unprofessional message regarding "common courtesy" and "all the time" he had spent with us. I returned Mr. Allison's call and as I was speaking with him he disconnected our call. If this is any reflection on the attitude/business tactics of New Smyrna Chrysler thanks but no thanks. Please be advised that I am purchasing a 2015 Jeep Wrangler ($35,000.00) but not from New Smyrna Chrysler due to the actions of SANTINO ALLISON. More

Stay Away My experience was horrible from start to finish. I will not go into details but these people are very unprofessional and are only there for their desi My experience was horrible from start to finish. I will not go into details but these people are very unprofessional and are only there for their desire to make as much money as possible. Please look elsewhere. $800 doc fee and additional dealer mark up stickers, come on! More

Heather I found a truck I was interested in. I had to go inside and look for someone help me. He raised the price $2000 and would not honor the price found on I found a truck I was interested in. I had to go inside and look for someone help me. He raised the price $2000 and would not honor the price found on 3 different car websites. Then proceeded to charge an additional. $800 dealer fees they call doc fees. Told me i would have to pay another $1250 if they had find a bank to finance me. My dad walks in there the next day and they give him the internet price in writing muttering "well I'm not making anything off this sale now." Worst experience ever. I made sure I told all of my friends about this. And to tell their friends too. More

I bought a brand-new 2013 Ram 1500 Big Horn, and had them install some splash guards. Several weeks later, I noticed the splash guards were rubbing the paint off. Upon closer inspection, I noticed that they install some splash guards. Several weeks later, I noticed the splash guards were rubbing the paint off. Upon closer inspection, I noticed that they were installed improperly. (This was confirmed by another Chrysler dealer.) I phoned in an appointment with service dept. for a Tuesday morning, and was told it would take 2 hours to repair it all. After taking the day off and driving 40 minutes to the dealership, they made excuses and blew me off. I ended up paying their competitor to remove the guards, repair the paint, and re-install properly. This is how New Smyrna Chrysler thanks a customer who spends 40K with them. BOOO! More

I bought a 2008 dodge ram big horn mega cab from them 1year ago for $21,900. Now 1 year later I wanted to buy a different vehicle from them and they will only give me $14,000 for the truck. It has only b 1year ago for $21,900. Now 1 year later I wanted to buy a different vehicle from them and they will only give me $14,000 for the truck. It has only been 1 year and the truck is in great shape, but they say that is all they will give me. So in 1year the truck has lost $7900 in value and they won't work with me on it. Kelly blue book tells me trade in value is $18,000 , so that tells me they only care about the money they make off of a vehicle and not trying to keep customers after a sale. Not happy with them at all. I will never use them again or tell others they are good. Lost a customer for ever and will tell my story to all. More

There is more than one reason that I would not recommend this dealer. The prices charged are ridiculous. A tune up should consist of more than changing spark plugs and it does not cost $200 to do so. Also, this dealer. The prices charged are ridiculous. A tune up should consist of more than changing spark plugs and it does not cost $200 to do so. Also, the customer should not have to try and push for more information as to what services are provided with the tune up. If Barbara doesn't know the answer, than she should forward the conversation to someone else, not just be rude to a customer because she doesn't know her job or how to be nice to someone. More

I basicaly purchased my car through the internet and Chuck helped me every step of the way. I never even drove the car until I took it off their lot but I was so happy with the service stress free purch Chuck helped me every step of the way. I never even drove the car until I took it off their lot but I was so happy with the service stress free purchase that it didnt matter. I drove all the way from Ocala after work, they had all the paper work ready so I literally signed and drived away. They gave me a great price on my trade and put me in a brand new Dodge Dart Rallye the car I wanted from the start. I would and will recommend this dealership. More

Chuck did a great job in meeting my needs. He took the bull by the horns many times to meet our desired goal. I would recommend him to anyone I know. Thanks Chuck. I have had some minor glitches, but a bull by the horns many times to meet our desired goal. I would recommend him to anyone I know. Thanks Chuck. I have had some minor glitches, but all seem to be resolved. Not impressed with mpg for such a small vehicle. Would definetely consider a different vehicle in the future. Hopefully a Chysler product but time will tell. We love the handling of this Journey. One negative remark and that is with the customer reference manual as to operation of the electronics. You short changed the customer in this area. More

We felt like our transaction was smooth and fair. Our salesman was knowledgeable, easy to work with, not pushy, and expedient. All in all it was a pleasant shopping experience! salesman was knowledgeable, easy to work with, not pushy, and expedient. All in all it was a pleasant shopping experience! More