New Smyrna Chrysler Jeep Dodge

Great Transaction and Great Customer Service! My Husband and I had been in a few times to look at the jeeps to figure out what we wanted when the time was right. This particular day we had seen a My Husband and I had been in a few times to look at the jeeps to figure out what we wanted when the time was right. This particular day we had seen a few used ones online that we wanted to check out. When we arrived we were greeted by Marcus and found out that the one we had seen online was actually at a partner deanship so, I was a little disappointed. He then asked if I would be interested in changing some of the options that I was set on to get into one of the current used jeeps on the property. (I really wanted the color matching hard top & Navigation). I said no, that I would be happy to wait for wanted I wanted since I was not in any rush to buy. At this time Tom in finance came over to talk to us about a brand new 2015 Sahara unlimited that basically had everything I wanted in it. He worked some numbers out for us and made it to where it was affordable and gave us a great deal as it was a fully loaded 2015 model that they were trying to move. My husband asked if I could test drive it and that was it, I was in love! Overall very smooth transaction, Bottom line pricing and great customer service with Marcus, Tom, and Chase. I will definitely be shopping here in the future and they have earned my business. Great transaction. More

Great Experience! My husband and I came to the dealership to just look at 4-door Jeep Wranglers. When we arrived at the dealership we walked over to the used Jeeps and My husband and I came to the dealership to just look at 4-door Jeep Wranglers. When we arrived at the dealership we walked over to the used Jeeps and started looking at the few they had on the lot. After about 10 minutes Marcus Breihan walked over (I was glad that it took about 10 minutes as it didn't feel like we were being attacked). Marcus was very polite, knowledgeable, and didn't pressure us into buying. I test drove one of the Jeeps, and once I told Marcus I was interested he got the process going. I thank Marcus and Tom (finance manager) for getting us into a 2015 Jeep Wrangler. More

its the best new car deal I ever made I took my Jeep Cherokee in for an oil change. To occupy my time, I walked to the showroom to look the new cars. I was met by Marcus Breihan. I told I took my Jeep Cherokee in for an oil change. To occupy my time, I walked to the showroom to look the new cars. I was met by Marcus Breihan. I told him I was just looking and wasn't going to buy a new car. He then asked me if I was going to buy one, what would I be interested in. I took a fancy to the 2016 Dodge Dart. After a test drive, all the information he gave me about the new car, I was interested. He was very casual, not pushy, he gave me information about the car and showed me several models. After giving me a number of ideas, we had settled on the Dodge Rallye. He was very professional in providing us with a sales contract that we could afford. Marcus and Mark put together a deal we could handle and were pleased with. We purchased the vehicle. The day we picked up the vehicle Marcus spent extra time to show us all the features and how to operate them. We are very pleased and well-satisfied with his salesmanship and will be glad to recommend him and the dealership to others. John & Ruth More

Great Service Every time I bring my Tahoe here I get great service. Tom in the back is great and we have purchased a couple of trucks here. Always treated nicely. Every time I bring my Tahoe here I get great service. Tom in the back is great and we have purchased a couple of trucks here. Always treated nicely. More

Please stay away! Every dealer horror story that you have ever heard exists here. Please just go elsewhere. Listen to all the other horrible reviews! they are unreal. Every dealer horror story that you have ever heard exists here. Please just go elsewhere. Listen to all the other horrible reviews! they are unreal. More

Fred Peacock needs a refresher course in CUSTOMER SERVICE As a customer, I wanted to contact management to discuss poor customer service when calling the dealership. I spoke directly with Mr. Fred Peacock to As a customer, I wanted to contact management to discuss poor customer service when calling the dealership. I spoke directly with Mr. Fred Peacock to only receive the same type of egotistical, narcissistic behavior... all of course prior to Mr. Peacock hanging up on me. I have read many of the negative reviews and unfortunately Mr. Peacock's name is among many of those. Perhaps Jack Holcomb and Terry Taylor could provide some type of customer service orientation to refresh Mr. Peacock's memory that it is the customer that contributes to the success of any business. More

dishonest We bought a used 2006 Chrysler Town & Country from this dealership, and were told the vehicle went through a safety inspection by the dealership prior We bought a used 2006 Chrysler Town & Country from this dealership, and were told the vehicle went through a safety inspection by the dealership prior to being offered to the public for sale. Upon driving the vehicle a week later .. during evening hours when a rain storm came through we had no wipers that functioned and then the turn signals also would not function. We considered this to be a safety issue as you could not see through the windshield because the rain came down so heavy. We returned to the dealership to let them know of the problem. We were told that this was not a safety issue and it would not be covered for repair as we had purchased a used vehicle. WHAT HAPPENED TO A SAFETY CHECK OF THIS VEHICLE?? IS THIS NOT A SAFETY ISSUE?? YOU CAN'T SEE THROUGH THE WINDSHIELD WHEN IT RAINS!! We are very dissatisfied with this dealership, as we had purchased a new 2013 Jeep from them 2 years prior. We were repeat customers and will now never recommend them to anyone else. Very dissatisfied with the lack of professionalism shown at this dealership! More

no integrity New Smyrna Chrysler Jeep Dodge-Zero stars. This dealership ripped my boyfriend off big time! They'll try to confuse you with mismatched numbers on you New Smyrna Chrysler Jeep Dodge-Zero stars. This dealership ripped my boyfriend off big time! They'll try to confuse you with mismatched numbers on your contracts, jack up the price without telling you, then after you've signed all the papers, and you're bound to it, you'll be stuck. After reviewing the crooked contract they gave to my boyfriend, and I showed him the hard truth about what was real vs. what he was told, he drove the truck back to the dealership and told them he could not afford it. This was merely 2 hours after the deal transpired, but they refuse to let him out of it. I then went to the dealership to speak with them, and a woman named Barbara addressed me very rudely in front of our 3 children. She told me that I was not his wife and that it was was none of my business. She told me that I was "forcing" him out of what he wanted. A later conversation between she and my boyfriend was ruder still, where she told told him, "...you're not married to the girl. Maybe you should rethink your relationship instead of the truck." Whoa! He left the truck and the keys at the dealership, took his tag and told them he COULD NOT do the deal. The woman then tells him that they'll just drop it off at his residence. We have been back there 3 days trying to explain and undo the deal.... The general manager, Fred Peacock, is also a very rude man who runs a very emoral business with little to no integrity. A car dealer friend of ours went with us to the dealership on our 3rd visit to talk with Fred, and tried to help my boyfriend renegotiate the crooked deal. The quote from the salesman (which we have proof of) was $28,000...in the ending of the contract we would be paying just shy of $40,000. We showed these numbers to Mr. Peacock, and his response was, "...I am not responsible for what my salesmen do or say...you're stuck." We tried to explain that this was not the agreed upon price and that the numbers on the dealer order and the buyer contract don't match or add up...to which he responded, "They don't have to." He would not explain. I spoke to the salesmen and asked them if they answered to anyone. They said yes...when I asked who, they said the "boss man". When I asked who the boss man was, they responded, Fred Peacock. I asked a final question...if you made a mistake in a sale, would Fred be responsible for it? Response "...only if it lost us money." No integrity, no morals...all about the money. Shame on you! More

True to their word! I want to commend both Hans - my sales rep and Tom in the service dept for taking care of my truck today! Brought in for service and everything was h I want to commend both Hans - my sales rep and Tom in the service dept for taking care of my truck today! Brought in for service and everything was handled as promised... Thank you for the ease of having to bring a vehicle in for service. It was the first time it felt completely painless from dropping it off, to communicating the issues and the issues being addressed, to the ride to home and back that was provided while waiting for service to be completed. Additional applause to both the cashier and the rep inside who immediately provided me with requested documents. Last, but not least Hans for following thru with what was promised. Thank you all! Makes me feel like I did make the right decision to go with your dealership. Sharon Miller Proud owner of a Ram Truck More

Dishonest and Unresponsive I bought a car there recently that was delivered (to another state) without a feature that we were told would be included. They told us we would have I bought a car there recently that was delivered (to another state) without a feature that we were told would be included. They told us we would have to pay to have it installed...when it was part of the original deal. We had a relationship with this dealership for over 15 years, so this is extremely disappointing. They flat out LIE and then when you call them to get a resolution, they are unresponsive for weeks until you show up at the dealership and even then, it's a less than desirable solution. Do not buy from this place... go to Gator or somewhere else nearby. More