New Smyrna Chrysler Jeep Dodge

its the best new car deal I ever made I took my Jeep Cherokee in for an oil change. To occupy my time, I walked to the showroom to look the new cars. I was met by Marcus Breihan. I told I took my Jeep Cherokee in for an oil change. To occupy my time, I walked to the showroom to look the new cars. I was met by Marcus Breihan. I told him I was just looking and wasn't going to buy a new car. He then asked me if I was going to buy one, what would I be interested in. I took a fancy to the 2016 Dodge Dart. After a test drive, all the information he gave me about the new car, I was interested. He was very casual, not pushy, he gave me information about the car and showed me several models. After giving me a number of ideas, we had settled on the Dodge Rallye. He was very professional in providing us with a sales contract that we could afford. Marcus and Mark put together a deal we could handle and were pleased with. We purchased the vehicle. The day we picked up the vehicle Marcus spent extra time to show us all the features and how to operate them. We are very pleased and well-satisfied with his salesmanship and will be glad to recommend him and the dealership to others. John & Ruth More

Great Service Every time I bring my Tahoe here I get great service. Tom in the back is great and we have purchased a couple of trucks here. Always treated nicely. Every time I bring my Tahoe here I get great service. Tom in the back is great and we have purchased a couple of trucks here. Always treated nicely. More

Please stay away! Every dealer horror story that you have ever heard exists here. Please just go elsewhere. Listen to all the other horrible reviews! they are unreal. Every dealer horror story that you have ever heard exists here. Please just go elsewhere. Listen to all the other horrible reviews! they are unreal. More

Fred Peacock needs a refresher course in CUSTOMER SERVICE As a customer, I wanted to contact management to discuss poor customer service when calling the dealership. I spoke directly with Mr. Fred Peacock to As a customer, I wanted to contact management to discuss poor customer service when calling the dealership. I spoke directly with Mr. Fred Peacock to only receive the same type of egotistical, narcissistic behavior... all of course prior to Mr. Peacock hanging up on me. I have read many of the negative reviews and unfortunately Mr. Peacock's name is among many of those. Perhaps Jack Holcomb and Terry Taylor could provide some type of customer service orientation to refresh Mr. Peacock's memory that it is the customer that contributes to the success of any business. More

dishonest We bought a used 2006 Chrysler Town & Country from this dealership, and were told the vehicle went through a safety inspection by the dealership prior We bought a used 2006 Chrysler Town & Country from this dealership, and were told the vehicle went through a safety inspection by the dealership prior to being offered to the public for sale. Upon driving the vehicle a week later .. during evening hours when a rain storm came through we had no wipers that functioned and then the turn signals also would not function. We considered this to be a safety issue as you could not see through the windshield because the rain came down so heavy. We returned to the dealership to let them know of the problem. We were told that this was not a safety issue and it would not be covered for repair as we had purchased a used vehicle. WHAT HAPPENED TO A SAFETY CHECK OF THIS VEHICLE?? IS THIS NOT A SAFETY ISSUE?? YOU CAN'T SEE THROUGH THE WINDSHIELD WHEN IT RAINS!! We are very dissatisfied with this dealership, as we had purchased a new 2013 Jeep from them 2 years prior. We were repeat customers and will now never recommend them to anyone else. Very dissatisfied with the lack of professionalism shown at this dealership! More

no integrity New Smyrna Chrysler Jeep Dodge-Zero stars. This dealership ripped my boyfriend off big time! They'll try to confuse you with mismatched numbers on you New Smyrna Chrysler Jeep Dodge-Zero stars. This dealership ripped my boyfriend off big time! They'll try to confuse you with mismatched numbers on your contracts, jack up the price without telling you, then after you've signed all the papers, and you're bound to it, you'll be stuck. After reviewing the crooked contract they gave to my boyfriend, and I showed him the hard truth about what was real vs. what he was told, he drove the truck back to the dealership and told them he could not afford it. This was merely 2 hours after the deal transpired, but they refuse to let him out of it. I then went to the dealership to speak with them, and a woman named Barbara addressed me very rudely in front of our 3 children. She told me that I was not his wife and that it was was none of my business. She told me that I was "forcing" him out of what he wanted. A later conversation between she and my boyfriend was ruder still, where she told told him, "...you're not married to the girl. Maybe you should rethink your relationship instead of the truck." Whoa! He left the truck and the keys at the dealership, took his tag and told them he COULD NOT do the deal. The woman then tells him that they'll just drop it off at his residence. We have been back there 3 days trying to explain and undo the deal.... The general manager, Fred Peacock, is also a very rude man who runs a very emoral business with little to no integrity. A car dealer friend of ours went with us to the dealership on our 3rd visit to talk with Fred, and tried to help my boyfriend renegotiate the crooked deal. The quote from the salesman (which we have proof of) was $28,000...in the ending of the contract we would be paying just shy of $40,000. We showed these numbers to Mr. Peacock, and his response was, "...I am not responsible for what my salesmen do or say...you're stuck." We tried to explain that this was not the agreed upon price and that the numbers on the dealer order and the buyer contract don't match or add up...to which he responded, "They don't have to." He would not explain. I spoke to the salesmen and asked them if they answered to anyone. They said yes...when I asked who, they said the "boss man". When I asked who the boss man was, they responded, Fred Peacock. I asked a final question...if you made a mistake in a sale, would Fred be responsible for it? Response "...only if it lost us money." No integrity, no morals...all about the money. Shame on you! More

True to their word! I want to commend both Hans - my sales rep and Tom in the service dept for taking care of my truck today! Brought in for service and everything was h I want to commend both Hans - my sales rep and Tom in the service dept for taking care of my truck today! Brought in for service and everything was handled as promised... Thank you for the ease of having to bring a vehicle in for service. It was the first time it felt completely painless from dropping it off, to communicating the issues and the issues being addressed, to the ride to home and back that was provided while waiting for service to be completed. Additional applause to both the cashier and the rep inside who immediately provided me with requested documents. Last, but not least Hans for following thru with what was promised. Thank you all! Makes me feel like I did make the right decision to go with your dealership. Sharon Miller Proud owner of a Ram Truck More

Dishonest and Unresponsive I bought a car there recently that was delivered (to another state) without a feature that we were told would be included. They told us we would have I bought a car there recently that was delivered (to another state) without a feature that we were told would be included. They told us we would have to pay to have it installed...when it was part of the original deal. We had a relationship with this dealership for over 15 years, so this is extremely disappointing. They flat out LIE and then when you call them to get a resolution, they are unresponsive for weeks until you show up at the dealership and even then, it's a less than desirable solution. Do not buy from this place... go to Gator or somewhere else nearby. More

Easy Buy I searched far and wide for a Ram 1500. I had a list of everything I wanted with a budget of course. I have a dealer In Sanford haha lets not go there I searched far and wide for a Ram 1500. I had a list of everything I wanted with a budget of course. I have a dealer In Sanford haha lets not go there. so I met David Meeks at NSCDJ and we've talked a few months him knowing what I was looking for and where I needed to be. So when everything was at the moment. I get the call and as easy as a hand shake. I got my brand new 4x4 5.7 ram 1500 crew cab. with everything I wanted and more. I buy a car about every 2 years. Lets say I will be back to buy another and already have friends and family going to start looking. So go down and See David, also Mark Ogden. More

Customer Very Satisified I want to commend the staff at New Smyrna Beach Chrysler Jeep Dodge for a very pleasant experience that I had in purchasing my new 2015 Dodge Challeng I want to commend the staff at New Smyrna Beach Chrysler Jeep Dodge for a very pleasant experience that I had in purchasing my new 2015 Dodge Challenger. My salesman Santino Allison listened very carefully on making sure I had the car that I desired to own. He worked hard in locating my car with my options and features, quickly finding the vehicle. Working with the finance mgr Charlie Esskuchen was also pleasant. The only thing I think was that my trade-in value of my 2013 Charger was worth a little more... Being a business man my self, I know that money does need to be made. I was pleased with the final price of the new Challenger...! Santino did an excellent job in following up on a few additional items that were needed with the car a few days after I took delivery and went above and beyond of what is expected in making sure I am a satisfied customer... He is a friendly, professional and proficient young man that will have me returning in the future. I will be referring people to this dealership and to Santino himself. Thank you, Thomas Cleary More