New Smyrna Chevrolet

SALES DEPT/STAFF AWESOME, SERVICE DEPT NOT SO GOOD Just bought our second vehicle from this dealership. We came back because of the great sales staff and their willingness to work with us no matter ho Just bought our second vehicle from this dealership. We came back because of the great sales staff and their willingness to work with us no matter how late we were there! However, the dealer's service after your purchase is not so great. We thought that our first encounter with the service department on our first purchase was just a fluke but the same type of experience happened with our second purchase as well. The clerical staff checking you in and out are more interested in socializing than helping you. Our last visit we asked for a copy of the service records for the vehicle since it had only been serviced at this dealership; however, all we got was a song and dance from the service writer as to how she couldn't print it out that it took a special person to do that, then it needed a signature first, and so on and so. We couldn't even get a copy of the service record for the service that we were there for that day but told she would call us the next business day (well that didn't happen). When we called the dealership and asked to speak to the service manager a week later we were drilled as to why we wanted to speak to them. Once we got to speak to the service manager and explained what we encountered with the service writer we finally got a phone call from the same service writer asking exactly what did we want! She said she would fax the copies however once again it has been two weeks later and we still don't have the copies- POOR CUSTOMER SERVICE!!!! The service department needs a major overhaul. More

Great Staff This is a great place to come in and look for a New or Used auto. The staff understands how to work with you and do not rush you into buying. I will k This is a great place to come in and look for a New or Used auto. The staff understands how to work with you and do not rush you into buying. I will keep coming back and buying from New Smyrna Chevrolet. More

very dissatified with the dealership One of the worst dealerships I ever delt with they advertise no credit bad credit come give them a chance so I did wanted to trade in my truck, 3 peop One of the worst dealerships I ever delt with they advertise no credit bad credit come give them a chance so I did wanted to trade in my truck, 3 people had to call to get my info even thow it was already done first time then acted as if they had the deal done when it was never even started and then never called me back I would not suggest them to anyone More

You get the feeling when you go into the service department they are always going to find additional issues with the vehicle. Their sales department evidently cannot price a vehicle without sales department they are always going to find additional issues with the vehicle. Their sales department evidently cannot price a vehicle without sales manager being there. Tried twice. Internet sales department was okay although they were not competitive and did not follow up like other dealers. More

The last vehicle that I purchased was from New Smyrna Chevy. I was treated horribly throughout the entire experience. The new vehicle that I purchased had paint issues. I was told by multiple service wri Chevy. I was treated horribly throughout the entire experience. The new vehicle that I purchased had paint issues. I was told by multiple service writers that I didn't know what I was talking about and when I took my new vehicle to an auto body shop, I was told that the vehicle needed to be repainted. I contacted the dealership who sent the vehicle to a small auto body shop also in New Smyrna who did a horrible job. I will not purchase another vehicle ever again from this dealership who is more concerned with having thousands of commercials on television instead of customer satisfaction. More

CLINT JACK ROCKS I have had my 2015 Colorado since December bought it at another dealership, but this is where I get My Service Done. 2 oil changes and rotations and r I have had my 2015 Colorado since December bought it at another dealership, but this is where I get My Service Done. 2 oil changes and rotations and recall work. Clint is on top of his game and very helpful. He will offer a loaner car or get you a ride if you need one. Also keeps you informed the whole time your vehicle is in service. More

did not plan on buying a car. Was met at the enterance by Jeff. Did not make a purchase because of neg equity but was treated real by the whole staff. Jeff. Did not make a purchase because of neg equity but was treated real by the whole staff. More

My experience was I went for an oil change and blurped that I would much prefer a truck as I need the extra room. She added do you want me to let them know you will be looking ? Nope not at this time. Jus that I would much prefer a truck as I need the extra room. She added do you want me to let them know you will be looking ? Nope not at this time. Just moved to Florida and retired and work part time etc.... Got home Ronnie Travis called me I explained the above^ he said I am here to help not hurt. Let me see what I can do.... searched for me a better price on car insurance as I was paying (and didnt take the time to shop) and put me in a better bracket for a monthly payment on my new/pre owned 2008 Caliber Dodge SUV!! Met a guy from back home there and the finance guy was efficent and noticed on my new Florida Drivers license they mis spelled my name :( Had the best 3hours complete. They wouldn't have sold me anything I couldn't live with. The dealership was comfortable and an the enviroment pleasant digs Happy Happy Kat More

We found the vehicle we were looking for listed on the internet and sent an e-mail inquiry. The sales person responded within an hour. As this is a used vehicle we were concerned about the mileage. They a internet and sent an e-mail inquiry. The sales person responded within an hour. As this is a used vehicle we were concerned about the mileage. They assured us that the vehicle was in new vehicle condition We had to travel about 70 miles from our home to see the vehicle and it was just as he said. We were pleased by all of the personel that helped us consumate the purchase. We would even consider the purchase of another vehicle from this dealership. Overall the experience was fantastic! Ronnie,Joe were very professional, patient, and very nice.Everyone there was very friendly and made our purchase experience very smooth. More

New Smyrna Chev has given me the best deals at the time that I could have expected. They have made a sincere effort to please me as the customer over many years of business. that I could have expected. They have made a sincere effort to please me as the customer over many years of business. More