New Smyrna Chevrolet

The dealership has zero communication in the service department. I had an appointment and left my 2020 Chevy trail boss at 9:30am. By 2pm that day no one had given me a call or any update. I had to call department. I had an appointment and left my 2020 Chevy trail boss at 9:30am. By 2pm that day no one had given me a call or any update. I had to call and the service advisor was in lunch and they said he’ll call in 30 minutes. By 5pm I still had no call and I had to call them again to see if my truck was staying overnight. I told them I was upset no one ever called me to update me on my truck once but I still had the same problem the next 4 days. I had to call every time and ask for a call back and eventually 4+ hours later they would call back. If I didn’t contact them they wouldn’t have updated me for days. It was VERY sketchy and seemed like I was getting the run around. No one told me what was wrong with the truck they claimed there was something pulling from the battery when the truck was off but couldn’t explain what and then the next day they said there was never issues with the battery and they were wrong and they didn’t find anything wrong but that it’s running now even though it was towed in and was unable to start when I brought it in. Which seems like b.s to have a truck there for 5 days when “nothing was wrong”. Terrible customer service & terrible communication. I will definitely take a drive to Daytona Chevy before ever coming back to New smyrna Chevy even though I live in New smyrna , that’s how bad the experience was. I also requested a supervisor so I could explain my concerns and they said they would have them call me and of course that never happened. This place is a disappointment to Chevy. More

As always, NSB Chevrolet delivers EXCEPTIONAL service! Day before a Holiday Weekend headed up the road and needed an oil change, I called my Service Advisor Jacob McDonald. He was able to make it happen, Day before a Holiday Weekend headed up the road and needed an oil change, I called my Service Advisor Jacob McDonald. He was able to make it happen, get me in and out in a timely manner! Thank You Jacob! My experience at this dealership has ALWAYS been a good one! Everyone at this dealership has been great! Its truly SERVICE with a SMILE! Had a great conversation with my Sale Associate, Anthony Thompson about another purchase of a vehicle in the near future. Looking forward to it Ant!! If you're the market for a new/used vehicle, I highly recommend this dealership More

Joe Lena was awesome. We needed to trade our Chevy Equinox and Jeep Grand Cherokee in for a truck to tow behind our RV all wheels down. This required a very specific trans We needed to trade our Chevy Equinox and Jeep Grand Cherokee in for a truck to tow behind our RV all wheels down. This required a very specific transmission and setup to make this happen. He really knew what would work and what wouldn't. He really worked hard to find the right vehicle then worked with the sales manager and finance to make the deal work. I really feel they went the extra mile for us. He has kept in touch with us to make sure we really like the vehicle and help with any questions. We had some addon stuff we wanted he helped us with as well. He's a great guy and super nice to deal with. More

Jeff Keil was courteous, professional and to the point. I’ll come back for sure! I’ll come back for sure! More

Joe Lena was amazing. Traded in my Raptor for a 2024 corvette stingray. The process was fast and simple and they were able to hit the numbers I wanted for trade in and mon Traded in my Raptor for a 2024 corvette stingray. The process was fast and simple and they were able to hit the numbers I wanted for trade in and monthly payment. More

Eric was very knowledgeable on everything, answered all my questions, and helped me pick out the perfect vehicle for me and my family. I will be recommending him to all my friends and family and when I'm r my questions, and helped me pick out the perfect vehicle for me and my family. I will be recommending him to all my friends and family and when I'm ready for a new vehicle again, I will absolutely be going back to see him! Dave in finance was amazing as well! Took the time to go through all the paperwork with me and made sure I understood everything I was signing including all the warranty information. If I could give more than 5 stars, I would More

Kenny Creech is an amazing salesperson and he’s a Marine veteran! The best! Hoorah veteran! The best! Hoorah More

Awesome experience every time we come in, whether it is for service or buying a new vehicle. for service or buying a new vehicle. More

I was traveling in Florida & they were able to fit me in when I just stopped in. . Very efficient & friendly. They kept me informed & made me comfortable. I really appreciate the staff & service. when I just stopped in. . Very efficient & friendly. They kept me informed & made me comfortable. I really appreciate the staff & service. More

I had the best experience with Tony! He is friendly and knowledgeable! Our experience was easy and we so appreciate his service! He is friendly and knowledgeable! Our experience was easy and we so appreciate his service! More