New Rochelle Toyota

I would never, never go to this dealship. We put a deposit down on a car and was told that it would be about a week for is to come in. After a week went by we called 3 times and i gues Mr.Jones is a v deposit down on a car and was told that it would be about a week for is to come in. After a week went by we called 3 times and i gues Mr.Jones is a very busy man and never called us back. After 2 weeks and no call back we talk to a manager and was told it that the car would be in the next week. Well, its been 3 1/2 weeks and we are still waiting. And Mr. Jones still has not called us back. More

This is the 4th and last time I deal with New Rochelle Totota. There service department is poorly run, expensive and time consuming. I called to find out if they have any sales on tires, I need four new t Totota. There service department is poorly run, expensive and time consuming. I called to find out if they have any sales on tires, I need four new tires for my car. They had me on hold for over 15 min. Then when they did come back on the phone they asked me why I am calling, therefore they forgot I was on the phone. Another experience I had was where they charged me $400 in labor to change my oil and my front brakes. The parts were only $200 and I had to leave the car there for 6 hours. I am so unhappy with them I will never purchase another vehicle from them or service my car there. Over the past 5 year we have purchased 3 cars from them, never again! More

I loved the way they treated us. I went with my husband to buy a car. This young gentleman was very patient, and answered all the question we had. We didn't buy the car the same day. But we bought the car to buy a car. This young gentleman was very patient, and answered all the question we had. We didn't buy the car the same day. But we bought the car at the end of the month. He did not push us to buy the car, neither did the sales manager. Everyone was very helpful. I love my Toyota Prius which I bought from them. I would recommend this dealer to anyone who wants to be treated like a guest. The gentleman who did the bank document work was very helpful. He explained all terms and conditions before we actually signed any contracts. Great people, great service. More

my budget was like $12,000 and i didnt really have excellent credit. everywhere i went, sales people asked me to put a lot of down payment and all that. and i told them i dont have much to put like th excellent credit. everywhere i went, sales people asked me to put a lot of down payment and all that. and i told them i dont have much to put like that. so when i went to new rochlle toyota, the manager steve was a nice guy. sales guy chaka showed me some nice cars, and i ended up buyin a nice red camry. my payments were not bad at all. they understood my situation, and helped me. they didnt waste my time. i am glad i went there. More

STAY AWAY FROM THIS DEALER CROOKS I went to this dealer STAY AWAY FROM THIS DEALER CROOKS I went to this dealer to buy a camry and was treated terrible the saleman offered me a deal here is his deal IF STAY AWAY FROM THIS DEALER CROOKS I went to this dealer to buy a camry and was treated terrible the saleman offered me a deal here is his deal IF I GAVE HIM $100.00 CASH HE WOULD TAKE OFF $500.00 ALTHOUGH IT SEEMS LIKE A GOOD DEAL I FELT IF YOU WOULD ROB FROM THE STORE YOU WORK FROM YOU WOULD ROB A CUSTOMER. I TOLD THE MANAGER AND HE LAUGHED. STAY AWAY More

BE CAREFUL WITH THIS DEALER. They cheat you all the way from negotiation to buying the car. They took my initial advance and then we realised they are cheating and did not want to buy the car, but they ref from negotiation to buying the car. They took my initial advance and then we realised they are cheating and did not want to buy the car, but they refused to give the amount back, that way you are forced to buy from them. They took the advance from me saying they would refund the money if I decide not buy the car. I finally had to buy another car from them. So I took delivery of the car and later realised they did not intall the loJack which I paid them. The sales receipt also said they had installed the LoJack. They told me it was installed and the location they wouldnt let me know. Two days later the guy from Lojack company called me to intall the LoJack. I am yet to discover what else they cheated me on. More

Be careful of their leasing department. They will try to hide money and then yell and scream at you to intimidate you into purchasing the vehicle and signing the paperwork. <br>The deal was made at 5pm but hide money and then yell and scream at you to intimidate you into purchasing the vehicle and signing the paperwork. <br>The deal was made at 5pm but they kept us there until 10pm hoping that we would be to tired to pay attention to the leasing agreement. Once we kept finding mistakes, they tried to hide the money elsewhere. They even used a 12,000 mile leasing agreement instead of a 15,000 mile agreement with the excuse that they did not have any more 15,000 papers.<br>Walking away from the deal (with the car prepped, plates and ready to go) was the smartest thing I did.<br>Beware of New Rochelle Toyota!!!! <br> More