New Rochelle Toyota

MAde me feel important and welcome the second I walked in the door. Worked with my complicated situation quickly and drove out in avehicle the same day. I was very happy and excited. Would definitely reco the door. Worked with my complicated situation quickly and drove out in avehicle the same day. I was very happy and excited. Would definitely recommend to a friend and return as second time shopper in the future. More

This is about sales and service for the past 11 years. This is about sales and service for the past 11 years. My wife and I bought 3 out of 4 of our certified used Toyotas at New Rochelle Toyota, and al This is about sales and service for the past 11 years. My wife and I bought 3 out of 4 of our certified used Toyotas at New Rochelle Toyota, and all of the service on all of our Toyotas since 2000 has been performed at New Rochelle Toyota. All of the cars run like new. I thank Walter Smith and his staff for that. Recently, we traded in our 2000 Sienna (140,000+ miles of use) for a Rav4 with 28,000 miles. Nicole Fletcher helped us find the car that we wanted, allowed us to drive it a couple of times before we made up our minds, gave us a good trade in for our Sienna, and, with Christian Roula, insured that all the paperwork on the sale and registration was done properly. We appreciate Nicole's friendly, efficient approach to this transaction and her thoughtful follow-up on the new car registration and the Sienna's lien release. We have driven the new Rav4 about 1,000 miles since we bought it in January and are pleased with it. Walter Smith promptly took care of a minor brake problem, and the car is currently running very well with surprisingly good highway mileage (~28mi/gal). More

From the first moment you walk in this dealership makes you feel very welcomed. They answer all questions and go above and beyond to help you get what you want. Mr. Sarnor was very friendly and knowledga you feel very welcomed. They answer all questions and go above and beyond to help you get what you want. Mr. Sarnor was very friendly and knowledgable. I would go back anytime for a new or used car. More

I just helped my daughter purchase her first car, a pre-owned Corolla from Toyota New Rochelle. I must say, we had a very positive experience. Overall I would rate this dealer excellent and I would de pre-owned Corolla from Toyota New Rochelle. I must say, we had a very positive experience. Overall I would rate this dealer excellent and I would definitely recommend this dealership to my friends. This dealership offers not only a friendly and relaxed atmosphere, but excellent cutomer service and good pricing. Our sales person Aida Bones was very professional, very helpful and very knowledgeable about the cars and the inventory. She did not waste my time with long winded sales pitches. We were not pressured or “steered” to any car in particular, she was patient with our indecision, and our concerns were taken seriously. When I said I didn’t like a car because I thought it smelled funny, she didn’t try to tell me the car just needed to be aired out or cleaned, she just dismissed the car and moved onto the next one. And I know it’s a sales person job to be nice, but you could tell by her energy that Aida is a genuinely nice person. She even offered to have someone else takeover the sale rather than keeping us waiting while she helped another customer. Happily we wound up back with Aida. If you do go to Toyota New Rochelle, I would suggest calling ahead and making an appointment to see Aida. You’ll see her name come up in other reviews as well. Steve Janiris (the Manager) was very nice and very helpful also. We did quite a bit of research before we went to this dealer, and I believe he gave us a very fair price on the car. He was involved in the whole process, and very concerned that we were completely satisfied with our experience. When I was leaving he asked if I was 100% satisfied, and I said not quite because I hadn’t noticed a minor scuff on the side view mirror. I’m not entirely convinced it was there the previous day (new scuff, different mirror?), but I knew I got a good deal so I wasn't even going to bring it up until he asked. In any event he offered to have it buffed right there and then. This was after the deal was closed and I was leaving so it wasn’t about keeping a potential customer satisfied. He was very kind to my daughter and said she can call anytime if she had any questions or concerns. He has daughters of his own, and I actually think he got a kick out the fact that my daughter had scrimped and saved for her down payment, and that she was excited and happy about her new car. He even took a picture of her hand decorated sequined sparkly envelope that she had brought with her that contained all her hard earned cash. I think Aida was happy for us too. It all added to the experience because buying your first car should be fun, not stressful, and at New Rochelle Toyota it was fun. Now for what I didn’t like. I know generally speaking finance guys are not as cheerful or friendly as sales people. Business Manager Christian Roula was perfectly nice and professional, BUT I definitely felt rushed during the signing of the financial documents (am I the only person who actually wants to read that stuff?), and he was a little impatient with my questions. Lastly, I would steer clear of Amadu (sp?), the first sales person who offered to assist us. When I pointed to a car and told him I was interested in it, HE asked ME “What kind of car is that?”. Then he told us to wait for him that he would be back to help us, and left us out in the cold and didn’t come back. When I told him a wanted to test drive a different Corolla from the one I test drove the day before, he said “Why, it’s the same car?” Does he really think we would buy a car we didn’t turn on and drive around a little? I just think he didn’t want to be bothered. Anyway, we went back to Aida and you already know how that turned out. Happy shopping! More

Came in for New Rochelle Toyota's midnight madness event, All i can say is i was impressed. I actually came in for special event and I felt like I got a special deal. They were all courteous and helpful, my All i can say is i was impressed. I actually came in for special event and I felt like I got a special deal. They were all courteous and helpful, my salesman darnell went above and beyond the normal salesman and tended to my every need and made sure I got the exact car I wanted. The management team there was fantastic, shake in finance and Michael the salesmanager really helped me out, i'm really glad i purchased my highlander there, and i will be returning when i need to replace my 2003 corolla. I would definitely recommend them to anyone who wants a great deal on a toyota. More

Aida Bones is the Kindest sales person, No nonsense , professional, straight forward, honest . I have purchased many cars in my life but this was by far the BEST experience . professional, straight forward, honest . I have purchased many cars in my life but this was by far the BEST experience . More

The people at New Rochelle Toyota were extremely pleasent! The entire experience was professional and postitive. Allen Stern went out of his way to make us comfortable and to be sure that we unders pleasent! The entire experience was professional and postitive. Allen Stern went out of his way to make us comfortable and to be sure that we understood completely the terms of our lease. We would recommend New Rochelle Toyota to anyone looking to buy or lease a car and plan on going back for our next car. More

Everybody at New Rochelle Toyota was very friendly, always asking me if I'm being helped. They have good car selection. Helpful staff. David answered our questions very patiently. Overall, I had great always asking me if I'm being helped. They have good car selection. Helpful staff. David answered our questions very patiently. Overall, I had great experience at New Rochelle Toyota. More

Bought my 2006 Sienns here and it was a good experience then and I had a good experience now. Ms. Ernestine was very nice and kind and made the buying my new Rav 4 a great success. I would come back and ge then and I had a good experience now. Ms. Ernestine was very nice and kind and made the buying my new Rav 4 a great success. I would come back and get another vehicle here in the future. Staff was wonderful and they got my car ready for me the same day I bought it. More

Thank you for your service you guys were great they treat people like where one of there own i enjoyed buying my car here me and my family will be back soon. Thank you! people like where one of there own i enjoyed buying my car here me and my family will be back soon. Thank you! More