New Rochelle Toyota

I felt very welcomed when I came in. Gene did everything he could to help me get the best possible price and service. He was understanding and was very helpful. he could to help me get the best possible price and service. He was understanding and was very helpful. More

My father and I went to New Rochelle Toyota looking to My father and I went to New Rochelle Toyota looking to get a 2012 Toyota Camry Hybrid LE. When we first got there, we had to wait a bit before an My father and I went to New Rochelle Toyota looking to get a 2012 Toyota Camry Hybrid LE. When we first got there, we had to wait a bit before anyone decided to pay any attention. We then met with Paolo Beauplan. We told him the car we wanted and he told us that they had the car in stock, but not there at the dealership. Rather, at a near by lot, not too far away. We started negotiating, the usual back and forth. He told us that the car had 0% financing available, but we had to put $15,000 down. We told him the amount is not a big deal and we were willing to put that down. We did a bit more negotiating and asked him to get his best deal. We told him that we are going to shop around and would come back to him if his deal was the best. At this point, he went and got a manager, I don't remember his name though. He is a slim build, African American male who wore glasses. The manager offered us the car for $24,700 with 0% financing. He told us if we were to buy the car we would kick in a $500.00 May Day coupon he had left over. This deal was good for that day only. We told him we would shop around and come back in a few hours if their deal was the best. We returned in a few hours and met with Paolo again. We told him we would get the car for the deal they told us, $24,200.00 with 0% financing. Paolo asked that we cut a check for $15,000. I wrote the check out. He came back a bit later and told us that they cannot take on such a large amount. He asked us to write another check for $3000.00, so I wrote another check. 10 minutes later, another manager, not the one we had dealt with before came to our table. He was a young, white male, medium build with spikey hair and beard. He told us they cannot give us the car at the deal offered to us. The new deal was either $24,900 with 0% financing or $24,200 with 2.9% financing. We told him that was not the deal the other manager had offered. At this point the second manager tried to put the blame on Paolo. We told them we are not going to get the car if it was not for the deal initially offered, not compromise on that. Second manager told us that cannot give us the car for the initial deal. We asked for our check back. They were really hesitant to give us our check back, but finally did. Paolo was an excellent salesman. He did everything right. The managers really botched this deal. What's worse is they turned on their employee in front of the customer. Talk about typical Bait and Switch. I really don't recommend this dealership. More

Recently, I made my second purchase at New Rochelle Toyota. I received a great trade in price on the Camary I bought two years ago, which was only serviced at NRT and a good deal on a brand new Camary Toyota. I received a great trade in price on the Camary I bought two years ago, which was only serviced at NRT and a good deal on a brand new Camary. The staff is professional, accomodating and make my experiences at this facility very easy. I am not a rich man and I feel at ease and satisfied spending my hard earned cash here. I'll definitely be back. More

I PURCHASED MY FIRST CAR FROME NEW ROCHELLE TOYOTA IN 2007.. MY CAR WAS TOTALED 3 WEEKS AGO IVE BEEN EVERYWHERE SEARCHING FOR A CAR AND NOBODY WAS ABLE TO HELP ME. I DECIDED TO COME BACK HOME TO NEW RO 2007.. MY CAR WAS TOTALED 3 WEEKS AGO IVE BEEN EVERYWHERE SEARCHING FOR A CAR AND NOBODY WAS ABLE TO HELP ME. I DECIDED TO COME BACK HOME TO NEW ROCHELLE TOYOTA FROM I ENTERED TO BUILDING THEY GREATER ME WITH OPENED ARMS MR. SARNOR AQPPROCHED ME AND MADE ME FEEL AT EASE I NEVER THOUGHT THAQT I WOULD COME IN TO C A VEHICLE SND DROVE HOME WITH IT IN 2 HOURS...THAT WAS YESTERDAY AND THE THOUGHT AND EXPERINCE IS STILL IN MY HEART AND HEAD. WE DIDNT LEAVE NEW ROCHELLE TOYOTA UNTIL 930 LAST NIGHT AND NEVER RUSHED ME OR MADE ME FEEL AS IF IT WAS CLOSING TIME. MR AMADU B. SARNOR AND HIS COWORKERS ARE THE BEST IN SALES AND THEIR REPUTATION...IF ASKE HOW WAS ME EXPERIENCE I WOULD SAY GREAT!!!!!! More

I went to Toyota of New Rochelle to buy a Certified Used Toyota 4 Runner. I found one that I liked and started the process of purchasing it. First off, the process took 4 hours to get through. Then they tri Toyota 4 Runner. I found one that I liked and started the process of purchasing it. First off, the process took 4 hours to get through. Then they tried to add on an additional $1500.00, saying that it was a fee applied to all of the used cars they sell. I of course questioned this and eventually they let that go. I finally got out of the dealer after they pushed me into a $500.00 NEW Alarm System. OK. no problem, that sounded reasonable. After the NEW Alarm System was installed, the handed me the keys with no explanation on how the system worked. But wait, there is more! For $500.00, they gave me only 1 remote and it was USED! Not 2 remotes that I would expect would come with a NEW $500.00 Alarm System. After getting no response from any one other than, " Sorry, I cannot help you with this issue", I left in disgust and said to myself that I would NEVER set foot in a Toyota Dealer again. But, wait, there is more! The car fax came back clean, and the car was Certified, so I was not too worried about any issues. I was wrong to think that. The 4 Runner had apparently been in quite an accident before Toyota Certified it and I purchased it. I had the car detailed and the detailer told me that the paint work was not done very well and that the clear coat was starting to peel all over the car, and there was rust forming in the wheel wells. To be clear, This is why I am leaving such a terrible review. This dealership is dishonest and has the worst customer service I have ever encountered. FYI, I traded in the 4 Runner to Pace BMW in Mamaroneck, NY to buy a Certified Used BMW X3. At BMW, I was in and out within an hour, offered some coffee, there were no hidden fees, and no issues to date. More

This dealer was amazingly helpful and it shows that they genuinely cares about their customers! Thank you for helping me find the best car at the best price! genuinely cares about their customers! Thank you for helping me find the best car at the best price! More

Billy is the best car dealer I met and a very friendly person. This is my second car purchase with this dealership because of Billy's great understanding of our needs. He remembered us when he saw us at t person. This is my second car purchase with this dealership because of Billy's great understanding of our needs. He remembered us when he saw us at the door, he made our stay at the dealership very comfortable. Thank you Billy! More

I am a repeat Toyota vehicle buyer and enjoy dealing with everyone at New Rochelle Toyota, especially Billy Memisovski. He is an extremely fair individual and a man of his word, in addition to being friendly everyone at New Rochelle Toyota, especially Billy Memisovski. He is an extremely fair individual and a man of his word, in addition to being friendly and knowledgeable. He is a valuable asset to this dealership, and I would follow him if he ever relocated. Thank you again, Billy. More

Heard about New Rochelle Toyota from an advertisement, best deal around and I was looking through the papers for about a month. I got greeted immediately when I walked in and delt with Shawn (salesman), v best deal around and I was looking through the papers for about a month. I got greeted immediately when I walked in and delt with Shawn (salesman), very knowledgeable and polite. This was the easiest car I've ever bought, whole thing took less then 2 hours. Management team, Allen & Michael were great, very accommodating and cared about my time. I don't usually write reviews but I would highly recommend new rochelle Toyota to anyone looking to purchase a new vehicle. Thank you guys again! More

I leased a new Toyota Corolla today and had no problems. Everything went smoothly and I was able to leave the dealership with my car in only a couple of hours. Both David and Gene were extremely helpful an Everything went smoothly and I was able to leave the dealership with my car in only a couple of hours. Both David and Gene were extremely helpful and very nice and Billy made sure we had whatever we needed. They were knowledgeable and friendly and were not pushy. I give them high ratings for all of their hard work. I would highly recommend New Rochelle Toyota to any prospective car buyer. More