New Rochelle Toyota

Shawn was very personable and knowledgeable. We hit a snag with the title release and he was on it. He contacted Chase who faxed over the release at their leisure. This would have been an even smoother snag with the title release and he was on it. He contacted Chase who faxed over the release at their leisure. This would have been an even smoother and quicker experience but for Chase Bank. Billy came over to introduce himself and thank me for being a customer. Billy assured me if I had any questions or problems, to feel free to contact him. Over all, this was a great purchasing experience. I'm already set up with my first free maint. appt. More

I purchase a 2006 Toyota Solara from this dealership on April 27, 2012. It is September 11, 2012 . The car didn't have the Manuel. There are so many different buttons in the car that half of them I cann April 27, 2012. It is September 11, 2012 . The car didn't have the Manuel. There are so many different buttons in the car that half of them I cannot use because I have no idea what they mean. I also wanted to pay cash for the car and I was told I had to pay over $2,000.00 more because the sale price was for only if you took a loan out. I did take a loan, which they told me once again a lie, that I could pre-pay. Five months later I still can't pay it off. There is no way I could pay the balance. So now not only I have to have another payment each month the car with interest. Is costing me $4,000.00 more. I should have paid the sticker price and would have been done with this fiasco. I am recurring from having pancreatic cancer and I am lucky to be alive. That's why I both this car as a present to myself because I lost a year of my life going through treatment and a very large operation. I hope you think I am right wit this matter! More

The reasons I would recommend New Rochelle Toyota are simply because of the friendly and knowledgable staff. This is my fourth purchase from Toyota New Rochelle and due to the great staff and and great s simply because of the friendly and knowledgable staff. This is my fourth purchase from Toyota New Rochelle and due to the great staff and and great service from there I will keep coming back and also recommend other people to go there . More

I have been seeing New Rochelle Toyota's leasing ad for the entire summer and finally decided to give them a chance at leasing me a new car. Believe me I had doubts that they could make this deal as adver the entire summer and finally decided to give them a chance at leasing me a new car. Believe me I had doubts that they could make this deal as advertised due to no cars left, limited colors, or hidden fees. From the moment we drove onto the dealers lot and parked our car, we were met by a gentleman who walked my wife, mother-in-law and myself to the leasing/sales department. There we were handed over to Darnell Duckett and we showed him the ad from the paper. No hesitation he asked did we have a color in mind and he then showed us the interior colors to match. We filled out the necessary paper work and met with Business Manager Alan Stern and he went over some optional items we might find helpful. We selected gap insurance and declined the others and no hard sell or pressure. Alan Stern went over the final numbers and we were done. The car was picked up the next day due the volume of cars and the service department closing at 6:00pm Labor Day. The service department had our car ready for us when we came back so Darnell could explain the whole car to us and set up our Bluetooth option. Alan even went out his way to have a door scuff removed from our other Toyota from a different dealer. This entire experience was over the top with customer service and professional management of our leasing needs. Would I recommend this dealership "YES"...This whole new car lease experience at New Rochelle Toyota has changed my idea of the car saleman. Thank you Arthur Frank. More

The salespeople and other managers did everything to satisfy my needs without trying to sell me something more expensive. I got what I wanted at the price I wanted without any hassle. Ray went above a satisfy my needs without trying to sell me something more expensive. I got what I wanted at the price I wanted without any hassle. Ray went above and beyond what I expected. Mike gave me the price that sealed the deal and Allen was very expedient in explaining the numbers to me. They also showed me extra respect as a return customer. I was totally satisfied. More

Me and my husband went to the new Rochelle Toyota from Stamford CT because my husband works in NY. As soon as we went there the people were very friendly ! The first person that made a big impression w Stamford CT because my husband works in NY. As soon as we went there the people were very friendly ! The first person that made a big impression was billy memisovski because he made eye contact and started to speak with us right away, he made us feel as if not only our business is wanted but just overall he was a nice honest person.  Billy mad us feel as if we were the only costumers there and gave us his undivided attention, which we have had problems with at other dealers, billy was very attentive and listened to what we wanted as oppose to trying to sell us something, he was honest and very carrying.  We came in very tiered from work and frustrated because we were unsure of what we wanted to do, billy made everything go easy and our moods changed drastically when we left the dealership.  Me and my husband were very happy to lease yet another Toyota and receive such great service and have peace of mind. Billy went above and beyond with his kind service  and attitude towards his customers. All we wanted was good friendly service and the entire staff was very kind and helpful ! but the only name I had was bills name.  The only thing we struggled with was the car itself had some scratches, but billy assured us that his service team can fix it and he was very helpfull in making things better !  I already recommended some people to go see new Rochelle Toyota and deal with the very helpful staff that made finding a car easy !! :)  More

This is my second purchase at New Rochelle Toyota. I am very pleased with their customer service. The team manager Billy Memisovski and the sales team person Darnell Duckett, were both very helpful and did very pleased with their customer service. The team manager Billy Memisovski and the sales team person Darnell Duckett, were both very helpful and did their best to help me get the right car that fit my budget. I will recommend anybody who is looking for cars to New Rochelle Toyota without any doubt. It will be worth a trip. And, you will not be disappointed. Thanks so much Darnell Duckett and Billy Memisovski. More

I am a previous Celica, Supra, and T-100 owner, and presently own a Tacoma and Lexus 330. Until recently, I have had relatively positive experiences with these from various dealerships over the past 2 presently own a Tacoma and Lexus 330. Until recently, I have had relatively positive experiences with these from various dealerships over the past 20 years or so. This is an ongoing story about my truck and New Rochelle Toyota. Let me start by saying I did not originally buy my Tacoma from this dealership, but when I moved into the area about three years ago, started using them for service visits (i.e. oil changes, tune-ups, etc.). I received notice from Toyota stating that my truck had a recall issue and that I should make an appointment with my local dealer to have the truck inspected and, if necessary, have the proper service to address the recall. I took the truck in and waited for the inspection, which I was told would take between 45 minutes and an hour. Nearly three and a half hours later I was pulled out of the customer waiting area and told in a hallway that my truck did need the service, but that the dealer was not: a) equipped to do the service (materials or equipment), b) did not have the training to do the service, c) was not licensed by NY state or by Toyota to do the service. I asked why this wasn't mentioned before I made my appointment and told that it was "procedure" to progress as we did. I was told that I would be put on a mailing list and notified when the service could be performed. That was nearly five months ago. After trying to contact the dealership on at least a monthly basis to find out the status, continually being told that there was no news, I learned last week the Service Manager for the dealership had left (or was asked to leave, I don't know which) and that no one knew about my situation. I was told I would once again have to schedule an inspection to determine if my problem really existed - apparently frame corrosion goes away on it's own. I learned this after numerous calls, over several days, to Service with no success in speaking with the new Service Manager, Chy Wiggan, or to a knowledgeable service agent. I spent nearly 90 minutes last Tuesday waiting in the Service Area of the dealership to speak with Mr. Wiggan, who apparently has been in a meeting for the past week or so, and ended up speaking with "Will" Paneto, the Assistant Service Manager about my situation. He said he was vaguely familiar with the recall and that my car had to be transported to a New Jersey location to have the service done; this would take a week to do. I asked when this would happen and he said he would let me know the next day. Two days later and no one has returned my calls. I don't know how much time I have spent trying to rectify a situation I did not create (directly or indirectly) but the count would be in days as opposed to hours. To make matters worse, I have had better success with this dealership than with Toyota Customer Experience or Toyota's Corporate Service Center - which is a story for another day. Try giving them a call @ 1-888-270-9371 or 1.800.331.4331 and see what they can do for you. More

I had a very good experience at this dealership. My salesperson, Amadu was courteous, and very helpful. He provided me with all the information that I needed to make a responsible purchase. He was an e salesperson, Amadu was courteous, and very helpful. He provided me with all the information that I needed to make a responsible purchase. He was an excellent sales consultant! More

I received a call from Ms. La-Keisha Smith sometime in June, 2012. She informed me someone is very interested in my (2007) Avalon gold in color. Considering, I regularly maintained my vehicle as require June, 2012. She informed me someone is very interested in my (2007) Avalon gold in color. Considering, I regularly maintained my vehicle as required, had low mileage and one year left to have had the vehicle paid in full. Initially, I was apprehensive regarding the call, because the deal was unbelieveable. I turn my use car over and receive a new 2012 luxury black avalon. I scheduled an appointment to have the car serviced for oil change, then met with Ms. Smith and negotiating began. After several manager back and forth, we established a deal. My montly fee was reduced nearly $200.00 lower than my used vehicle. I lease the vehicle for 36 months and renegotiate on the next vehicle of my choice. Well, we came to a somewhat deal with the avalon, however I would have had to wait six weeks for the vehicle to come to the dealership. Therefore, I noticed the Highlander and asked if I can get the same deal? We test drove the highlander, I was most impressed with the navigation system and the LCD which I can view as I am parking and actually watch how close I am to the park vehcile. Also, its a seven passenger vehicle (which is great for my family). We established a great deal. Although, it took me over the weekend to come to this agreement through it all Ms. Smith was ver professional and did everything in her profession to work out a great deal for me. I am happy in my new vehicle and so is my family. Great job Ms. Smith!!! However, I believe his name is (Arty) defintely tell him to keep his day job. Leave the comical jokes for the professional. (: Very nice person and he defintely worked his magic thank you all! PS. I will say the teamship that you have now @ this location is phenomenal. Totally outweighs the team that was previously there in 2007. More