New Rochelle Toyota

service experience I have been in the shop twice this week for a persistent subtle automotive problem. Each time, I was treated with the utmost courtesy and dedication I have been in the shop twice this week for a persistent subtle automotive problem. Each time, I was treated with the utmost courtesy and dedication by service adviser Will (Irvin). He has turned a frustrating situation into a very fine experience. More

Need to get their stuff together I called online looking for a CPO. The person on the phone told me he had both of the cars I wanted on the lot and quoted me some approximate prices. I called online looking for a CPO. The person on the phone told me he had both of the cars I wanted on the lot and quoted me some approximate prices. We made and appointment, triple checked on the pricing + inventory and went to the dealership. We soon realized that the man on the phone wasn't a sales person, just a phone operator. One of the two cars was not there, a manager had taken it home on his day off and none was going to call him to bring it back. It is always good to know that a manager's convenience is more important than a customers. The Sales person and the Manager were both nice and seemed to be well intentioned, however they made mistakes at every step from the cost of our trade-in to the price of the car we wanted to purchase. Half way thru the negotiation, the sales man realized that he was negotiating with us on the wrong car. I mean REALLY? The price kept changing and going up as they did this "wrong or that wrong". Eventually -- we walked out not feeling confident about purchasing our 5th Toyota from people that do business that way". We were ready to buy the car and went to the dealership with full intentions of purchasing from them. They simply were not organized and frankly did not come across very serious about their jobs - "it felt like a lets make a deal scenario" which ended up feeling disrespectful and humiliating. We ended up paying a little more across the boarder with another dealership that gives more consideration and courtesy to its customers and inventory. Will not go again. We feel good about not buying from them. More

180 Degrees Positive Experience! Over the past month I've experienced what I would consider "a world wind" from purchasing a vehicle that provided issues. I must say with the great he Over the past month I've experienced what I would consider "a world wind" from purchasing a vehicle that provided issues. I must say with the great help of Yasu, Nate and Akeim I was able to walk away a very happy customer yesterday! The professionalism and customer service of going above and beyond to ensure that my tension was ease with the experience I endured truly demonstrated their dedication. All in all I walked out with a new vehicle that provides me with more confidence and comfort with which resulted in my 180 degree positive experience! More

Perfect Purchase Thank you to everyone at New Rochelle Toyota. The purchase of my new SUV was about as perfect as you can get. The staff was amazing and I will certai Thank you to everyone at New Rochelle Toyota. The purchase of my new SUV was about as perfect as you can get. The staff was amazing and I will certaining be back again. More

Waste of time It's been three days went in and wrote the deal and was told they will call me ever since then I am calling and asking them no one responded yet manag It's been three days went in and wrote the deal and was told they will call me ever since then I am calling and asking them no one responded yet managers are quiet rude every single person has a different reason one manager told me by 2 I should get a call and sheikh is working on it and now I called all of a sudden sheikh is off for the day It's just xxxxxxxx they think ppl have time for them More