New Rochelle Toyota

My wife and I recently purchased a used car from New Rochelle Toyota, and we must commend our sales representative, Travis Short, for his outstanding service. From the moment we walked in, Travis demons Rochelle Toyota, and we must commend our sales representative, Travis Short, for his outstanding service. From the moment we walked in, Travis demonstrated a level of customer service and integrity that truly set him apart. One instance that stood out was how Travis managed a challenging situation. We arrived at the dealership to complete our purchase but Travis was running late with a previous customer. He notified us before arriving and worked to expedite the closure of the previous customer’s purchase, literally running through the dealership to process their paperwork as quickly as possible. This demonstrated his commitment to all his clients, not just the ones in front of him, as well as a sense of urgency that is rarely seen from most workers, not just a sales representative at this dealership. Additionally, Travis went above and beyond when it came to the condition of our vehicle. Initially, we were told that a stain on one of the seats could be removed as part of the purchase, but later, his management informed us that it couldn't be done and there was no ability to discount the price, which was extremely disappointing. We agreed to move forward with the purchase anyway. Instead of taking the easy route and selling us the car as-is, Travis took the time and effort to get the stain removed anyway before we came back to pick up the car. This completely reversed what would have otherwise been a very negative car buying experience. This act of going the extra mile demonstrates a level of integrity and work ethic that is rare and highly commendable. Travis's dedication to customer satisfaction and his strong work ethic made our car-buying experience exceptional. We highly recommend Travis to anyone looking for a positive and trustworthy car purchase. More

Had a great experience thanks to Hector made the process super easy. See you in 3 years !! super easy. See you in 3 years !! More

This was my first time buying a new car. Aaron made the experience a pleasant one. The greatest thing about his customer service was he never pressured me to purchase the vehicle. He was und Aaron made the experience a pleasant one. The greatest thing about his customer service was he never pressured me to purchase the vehicle. He was understanding of my needs and he delivered. I would highly recommend my friends and family to go there if there're ever thinking of purchasing a vehicle. I'm convinced they will get value for their money. Roger Cumberbatch More

I just bought a car Toyota C-HR at Newrochelle, I would like to thank them and give them an excellent review more specially Travis Short my sales agent and John in the finance department for providing m like to thank them and give them an excellent review more specially Travis Short my sales agent and John in the finance department for providing me an excellent customer service ,they were genially helpful and accommodating, they helped me through the whole process from the beginning to the end with no stress my experience was amazing i will recommend to my friends and relatives and whoever is in search for a car Thank you Travis Short, and John and the rest of them More

Put a deposit down and waited a month for the car it finally came and they sold it to somebody else with not even a call to say that they where selling it go some else this place sucks finally came and they sold it to somebody else with not even a call to say that they where selling it go some else this place sucks More

Aaron Tejada was our salesperson and we were extremely pleased with his informative answers to our many questions. He is a polite and very easy to work with young man. We love our new car and will defin pleased with his informative answers to our many questions. He is a polite and very easy to work with young man. We love our new car and will definitely recommend the dealership to our friends. Especially Aaron ! More

Walter Smith is the best. He gives me options, explains everything, and allows me to keep my car maintained while on a fixed income. He gives me options, explains everything, and allows me to keep my car maintained while on a fixed income. More

Worst experience. Wish I could give zero stars. Took a deposit from me for a Grand Highlander Hybrid which they told me I would have in one month, but the car never ar Wish I could give zero stars. Took a deposit from me for a Grand Highlander Hybrid which they told me I would have in one month, but the car never arrived (apparently it was inexplicably delayed). Always had to wait on hold for 30 minutes to an hour, just to have someone tell me they would get back to me later that day on the status, and they never would. I finally gave up, but never got my deposit back. Gave them my info three different times, they said they would handle that day, and they never returned the money. I finally gave up (again) and disputed the charge on my credit card. More

I recently visited the Toyota dealership service department for an oil change and tire rotation, but ended up having additional repairs done to my vehicle. Despite not being fully satisfied with the department for an oil change and tire rotation, but ended up having additional repairs done to my vehicle. Despite not being fully satisfied with the establishment, the standout experience was the service advisor, Robert Omelia. He was exceptionally professional, respectful, welcoming, good-spirited, understanding, and kind. His remarkable treatment and service are the sole reason I would consider returning. As someone who typically doesn't leave reviews, I felt compelled to share my positive experience due to Robert's outstanding service. More

I Dealt with Esther she was Terrific. I had to order my vehicle and she kept me informed each step of the way. She was also very considerate of my time. I was short on time, and she kept I had to order my vehicle and she kept me informed each step of the way. She was also very considerate of my time. I was short on time, and she kept it moving. Understood that my time was valuable, and I appreciate that more than anything. The car was delivered to me ahead of time and all was a wonderful experience. Thank you, Toyota, and most of all thank you Esther!! Would Highly recommend this dealership More