New Rochelle Toyota
New Rochelle, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 AM
Tuesday 9:00 AM - 7:00 AM
Wednesday 9:00 AM - 7:00 AM
Thursday 9:00 AM - 7:00 AM
Friday 9:00 AM - 7:00 AM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 PM - 5:00 AM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 403 reviews
Thank you, Marwa, for your excellent customer service. The service and attention were outstanding. You made the whole process quick and easy. Toyota needs more people like you. Thank you. The service and attention were outstanding. You made the whole process quick and easy. Toyota needs more people like you. Thank you. More
I love the new car. Thank you,Travis. You’ve been so nice and go out of your way to make sure things are in place before I drive off lol. Thank you again :) Thank you,Travis. You’ve been so nice and go out of your way to make sure things are in place before I drive off lol. Thank you again :) More
I recently purchased a 2025 Toyota RAV4 from New Rochelle Toyota, and I couldn’t be more pleased with the experience. Fernando provided exceptional service from start to finish, combining professionalism, pr Toyota, and I couldn’t be more pleased with the experience. Fernando provided exceptional service from start to finish, combining professionalism, product expertise, and genuine care for his customers. What impressed me most was Fernando’s honesty and transparency throughout the entire process, especially regarding pricing. He clearly explained all costs and options upfront, ensuring there were no surprises. His straightforward approach made the purchase process smooth and stress-free. Fernando also took the time to thoroughly review the features of the RAV4, answer all of my questions, and make sure I was completely comfortable with my decision before finalizing the sale. Thanks to Fernando’s integrity and professionalism, my experience at New Rochelle Toyota was truly excellent. I highly recommend him to anyone looking for a fair, honest, and enjoyable car-buying experience. More
Great service! Travis helped me every step of the way and was able to answer all my questions, will definitely be recommending to others. Travis helped me every step of the way and was able to answer all my questions, will definitely be recommending to others. More
I've never owned a car before and after searching the internet and finding way too many options, I decided to go in store and handle it in person. I was told to be careful and make sure I didn't get ripp internet and finding way too many options, I decided to go in store and handle it in person. I was told to be careful and make sure I didn't get ripped off by any car dealers, which definitely made me a little nervous at the outset. Whether the concern was just overblown or I got lucky, getting hooked up with Travis made the entire experience a breeze. He answered every question I had, moved at a pace that I needed (I had been renting a car that I really needed to bring back) and never made me feel like I was out of my depth. It was good experience all around and a lot of that credit should be given to Travis, who can read a conversation, make it a good one and still make sure you leave with a car. More
Dear Travis Thank you for your outstanding service during my recent Toyota purchase. I truly appreciate your professionalism, knowledge, and the time you took to answer all my questions. during my recent Toyota purchase. I truly appreciate your professionalism, knowledge, and the time you took to answer all my questions. More
On Friday 7/18, I found the vehicle I wanted on the Toyota website and called New Rochelle Toyota to confirm that the vehicle was still in their inventory. I spoke to Sunae Evans, who assured me that i Toyota website and called New Rochelle Toyota to confirm that the vehicle was still in their inventory. I spoke to Sunae Evans, who assured me that it was. I made an appointment to meet with her the following day. When I arrived on 7/19 (after a 45 minute drive) I was told that Ms. Evans was not there. Then I was told that the vehicle was not there. When I demanded to speak to the manager, he said the vehicle was supposed to arrive the day before but had been delayed. When I said that was okay and asked when it would arrive, they then said there was already a deposit on it. I'm not sure if this is a case of dishonesty or incompetency, but I will certainly not deal with New Rochelle Toyota in the future More
In my 50+ years I have bought many cars, whether for myself or navigating the process with family or friends. This has been the absolute worst experience I've ever had at a dealership; they are very, ve myself or navigating the process with family or friends. This has been the absolute worst experience I've ever had at a dealership; they are very, very dishonest! Bought a 2019 Honda from New Rochelle Toyota. During the test drive, I called out that the heater isn't working great and salesman promises to have it handled before we pick it up. Then report shows there's a recall for the Honda; why wouldn't New Rochelle Toyota not have the recall handled before they even advertise the vehicle? Keep in mind, they acquired the car in May 2025 AND New Rochelle Honda is sister dealership (same owner/parent company). Instead the salesman insinuates that sometimes the fix for recalls isn't available. After picking up the car on June 9th and driving home, I noticed that there's no sound from the radio when using FM. I called the salesman the next morning to report that. The salesman books me an appointment for Saturday June 14th to have radio and heater taken care of. On Friday June 13th, I called him to confirm that we're all good for Saturday June 14th. When I arrive on June 14th at 8:00AM on June 14th the service department gives me the runaround and nothing got done. I am offered another appointment for June 19th, the following week. Based on the above subpar experience, on June 16th I take the car to a Honda dealer near my home to get it looked over. I come to find out that recall fix has been widely available since Jan/Feb of this year. I also find out that the front brakes (pads and rotors) were in need of immediate replacement (down to 2 mm). I immediately contact New Rochelle Toyota and they told me to bring the car back and they will take care of things and they gave me a 9:00AM appointment for June 19th. On June 19th, I arrived at New Rochelle Toyota at 8:45AM and as planned, one of their staff members took the car to New Rochelle Honda (sister dealership). I was in their sitting room the entire day to 4:00PM; come to find out they did not address any of the issues even though I had an appointment on the books from the week prior. They did not even attempt to handle the recall. I was completely disappointed. No one wanted to take ownership and have the situation handled. They then asked me to bring it back on June 20th, without any assurance which items will be addressed. On the evening of 19th (9:00PM) New Rochelle Toyota sales manager leaves me a voicemail that the dealership will only take care of the recall. They disputed/refused to fix the radio, heater, and do the brakes stating that it passed NY inspection on a vehicle I just got from them the week prior. I would never transact with this dealership, even if they were the last dealership on this planet. I also would never recommend them to anyone! All i wanted was fair treatment and they failed to do that. More

