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New Rochelle Toyota

New Rochelle, NY

4.3
400 Reviews
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47 Cedar Street

New Rochelle, NY

10801

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Showing 400 reviews

October 14, 2025

Great service! Travis helped me every step of the way and was able to answer all my questions, will definitely be recommending to others. More

by Prado639@
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis
October 13, 2025

I've never owned a car before and after searching the internet and finding way too many options, I decided to go in store and handle it in person. I was told to be careful and make sure I didn't get ripp More

by gioematt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Shared
October 13, 2025

Travis Short was a great salesman. He wasn’t pushy at all while still being communicative and prompt. More

by ckbible
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Travis Short
September 13, 2025

Dear Travis Thank you for your outstanding service during my recent Toyota purchase. I truly appreciate your professionalism, knowledge, and the time you took to answer all my questions. More

by Joy
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis
August 23, 2025

Travis was efficient and understanding with exactly what car I was looking for. Made the entire process easy from start to finish. More

by Abel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis, Short
July 20, 2025

On Friday 7/18, I found the vehicle I wanted on the Toyota website and called New Rochelle Toyota to confirm that the vehicle was still in their inventory. I spoke to Sunae Evans, who assured me that i More

by annoyedbeyondbelief
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sunae Evans, manager
July 14, 2025

In my 50+ years I have bought many cars, whether for myself or navigating the process with family or friends. This has been the absolute worst experience I've ever had at a dealership; they are very, ve More

by Joseph
Purchase Time
Recommend Dealer
No
Employees Worked With
Hector
Jul 15, 2025 -

New Rochelle Toyota responded

Dear Mr. Joseph, We are writing to address your recent concerns regarding the 2019 Honda you purchased from New Rochelle Toyota on June 9th. We understand your frustration and value your feedback. You mentioned several issues, including the heater, radio, a recall, and the front brakes. We want to clarify our position on each of these points. Regarding the New York State Used Car Lemon Law, the warranty guidelines for used cars in New York State cover specific components. These include: * **Engine:** Lubricated parts, water pump, fuel pump, manifolds, engine block, cylinder head, rotary engine housings, and flywheel. * **Transmission:** The transmission case, internal parts, and the torque converter. * **Drive Axle:** The front and rear axle housings and internal parts, axle shafts, propeller shafts, and universal joints. * **Brakes:** Master cylinder, vacuum assist booster wheel cylinders, hydraulic lines and fittings, and disc brake caliper. * **Steering:** The steering gear housing and all internal parts, power steering pump, valve body, piston, and rack. * **Other parts:** Radiator, alternator, generator, starter, and ignition system (excluding battery). Based on the New York State Inspection standards, the vehicle is mechanically sound. Concerning the radio, under these conditions, it is not covered by the warranty. Please keep in mind that various factors can cause static in FM radio. We have inspected the heater and found it to be operating normally without any issues. Finally, regarding the brake concern, for a vehicle to pass New York State inspection, the brakes must be in working order and not compromise the driver's safety. Our trained Toyota certified mechanics are required to uphold these standards, as failure to do so would result in their license being revoked by the New York State DMV. No mechanic would risk their license and career for an inspection. We hope this information addresses your concerns. Sincerely,

Jul 20, 2025 -

Joseph responded

Unfortunately, this information does not address my concerns. It actually confirms that the dealership does not prioritize buyer satisfaction and/or long term relationships. Using the radio as example, the car was sold to me with a defective radio. It has not worked properly since the day I bought and picked up the car on the evening of June 9th (purchase date). This has nothing to do with static, no sound when the radio is on AM/FM. I have brought the vehicle back twice so far (June 14th and June 19th) and the dealership could have addressed this at what I am sure is minimal cost. On June. 14th I demo the problem to the sales manager and he stated it would get address when I bring car back on 19th. Had I. known the radio was not working and the brakes were low, I would have brought up these issues before finalizing the transaction. What is the response for not having addressed the recall before advertising the car or at least having it done before I picked it up on June 9th? Also, what is the response for having the car from 9-4PM on June 19th while I sat there and absolutely nothing was addressed?

June 16, 2025

Travis was a pleasure to work with. He was professional and courteous throughout the entire sales process. He always called to update me on my car throughout the process as well. This i More

by Liz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Short
June 12, 2025

Good experience with Travis Short and others. Travis was friendly and helpful and diligent on following up on the various steps needed for delivery. Overall it was very smooth. More

by James Forbes Wilson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Short
June 12, 2025

Very happy with Travis at New Rochelle Toyota who helped me with finding a new car faster than I’d dared to hope. Straightforward and responsive. More

by Kelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Short
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