New England Motor Car Co.

This is a cautionary tale of buyer beware, especially for single women. Maybe they have some decent vehicles on their lot, I don’t know for sure. What I do know is that they are well-versed in conducting single women. Maybe they have some decent vehicles on their lot, I don’t know for sure. What I do know is that they are well-versed in conducting business with a lot of empathy, exactly because of the business they’re in. Maybe my case was a true anomaly or maybe, just maybe they “saw me coming.” To be fair, the salesman, Sean, did give me paperwork listing “major defects that may occur in used motor vehicles,” and plenty of time to look the vehicle over; I just didn’t know what I needed to be looking for. They got $23000 from me for a van I can’t sell for $7k today, less than six weeks after buying it, because it’s been continuously leaking and drying out on their lot for years. When I drove down to Hudson to see it, it was in the garage and perfectly dry, so it never even crossed my mind to look for leaks. I bought the van on March 19, 2026 and brought it straight to my mechanic’s for transmission service and suspension upgrades. Once again it was garaged and any leaks went unnoticed. I packed it up to go camping this week. I should have known something was up when before I left, chunks of rust just fell out of the bumper (see pics). But off we went, still excited for our trip! My pups and I were napping on our first full day out. It was raining and we were happily snuggled in when all of a sudden rain poured through the edge of sunroof onto us. The carpet by the door was wet. Water pooled under the speaker. As the nightmare unfolded, I had no choice but return home. Yesterday, because it was sunny, I ran a line down all four corners of the sunroof to hopefully unclog any drains that were plugged up. (I can be resourceful if I know what to look for). It’s raining today (Saturday 5/2) so I was able to investigate further, because clearing the drains didn’t seem to work. As I write this, the water is running down the inside of the wall and seeping under the speakers, then onward, down to the floor. I pulled out the cup holder and recorded the water steadily dripping onto the wiring below. I had previously noticed the bolts under the electric bed/bench were rusty but never put 2 and 2 together. I can’t post the video here but there is a lot of rust between the interior panels and the frame. This has obviously been going on for years. The video is evidence of the steady drip, drip, drip. As the widow of a U.S. Marine, I had confided in Sean that I had been taken advantage of several times since my husband died and had all but lost my faith in people to do the right thing. He said he wanted to restore my faith in humanity. All I can say is, SHAME ON ME! I see I still have much to teach my daughters about how people really (really) are. Single women should take extra care to have unforeseen circumstances like mine covered in writing, in any purchase agreement with this company. These are well-seasoned professionals and I find it extremely improbable that after having this vehicle on their lot for literally YEARS, they did not know about it leaking like a sieve and rotting from the inside out. Yes, I did reach out to them. Sean offered a weak “could it be?…” No, no, no. I sent you pictures of the leaking sunroof - what does that have to do with the floor? And since then, I have pulled the cup holder and can see it dripping down the interior wall. That was a couple of days ago… there were no callbacks, no apologies, no resolution, and of course the 30 Day Warranty is up… so it’s just crickets from the good ol’ boys who couldn’t care less that I’m out over $25,000. Update: I found the leak - where the fiberglass roof meets the van body. Now, not only has the CHECK ENGINE light come on for multiple misfiring cylinders, but I have to get the vehicle tested for mold spores, because me and my dogs have symptoms of mold toxicity. Unfortunately, I have nothing else to drive and New England Motor Car has my $23,200. I have filed a complaint with the NH BBB & NH AG More

Just purchased a van recently and I am very impressed with the customer service by Sean Campbell. Very friendly and made everything quick easy and painless. He took care of all the paperwork and gave us with the customer service by Sean Campbell. Very friendly and made everything quick easy and painless. He took care of all the paperwork and gave us a thorough demo on the handicap lift and safety features, I highly recommend Sean Campbell for a salesman and the service at this dealer was impeccable. Thank you More

Service - Price and easy to work with. Love the large selection of handicap vans - Andy is very knowledgeable and was able to answer all of our questions on funding for a new Handicap Van Love the large selection of handicap vans - Andy is very knowledgeable and was able to answer all of our questions on funding for a new Handicap Van More

Stand Up Guys 2 m0s ago I purchased a car fron this dealership. It came witha 30day 1000 mi. warr. A couple of days after I took possession of my car I thought I ha 2 m0s ago I purchased a car fron this dealership. It came witha 30day 1000 mi. warr. A couple of days after I took possession of my car I thought I had an engine problem. They came and picked up the vehicle and said it wasn't the engine it was something else and they fixed it. A couple days late the same thing happened and I had them pick it up again. Understand there was never a problem with them coming to Wilmington and taking the car. Last wk I had the same problem again so this time I took it to my mechanic who told me the noise was not engine related but transmission. I took the car to a local transmission place and he told me the bearings in my manual transmission were shot and not to drive the car and cause any more damage. Called Craig and he shocked me when he said because they missed it during the warr period he would honor the warrantee. To make a long story short he cut me a check and had my car fixed. I would recomend this dealorship and their management staff to anyone needing a used car or van. They did everything they promised when I walked in there and continued after the sale. THEY ARE STAND UP GUYS. More

Just purchased our 2nd vehicle from this dealer. It was a pleasure dealing with the staff at New England Motor Car. No high pressure sales people here. I purchased a 2008 Lexus RX350. If your looking for a pleasure dealing with the staff at New England Motor Car. No high pressure sales people here. I purchased a 2008 Lexus RX350. If your looking for a good used car at a good price, this is the place to go. More

Purchased a 2010 van , the sales person, Craig Clark, assisted in meeting my needs. The process did not end after purchasing the van, I was able to resolve minor issues with ease the following weeks. Mr assisted in meeting my needs. The process did not end after purchasing the van, I was able to resolve minor issues with ease the following weeks. Mr. Clark went out of his way to insure I was totally satisfied. I am very pleased with my van, it looks like new. More

The moment I walked in the door Craig and the whole staff was friendly and helpful in everyway. They made me feel comfortable and were very informative. Not pushy in any way. I would highly recommend New Eng was friendly and helpful in everyway. They made me feel comfortable and were very informative. Not pushy in any way. I would highly recommend New England Motor Car as a dealership to stop in to check and see if they have the vehicle you may be looking for. More

Great service and deals here. Only pressure was because the deal was too good to say no. Asked for something, they met or exceeded it. the deal was too good to say no. Asked for something, they met or exceeded it. More

bought a 2004 passat here. test drove the car and i bought a 2004 passat here. test drove the car and i really liked it, only one previous owner 98k, good price on the car. turbo worked great 30 miles bought a 2004 passat here. test drove the car and i really liked it, only one previous owner 98k, good price on the car. turbo worked great 30 miles later a part of the clutch broke, ive own a stick shift for the past year and they tried to tell me it was my fault because i apparently "was shifting incorrectly on the test drive" , which is impossible because on my previous car i made the original clutch last till 140k miles More