New Direct Chrysler Dodge Jeep Ram

I always enjoy the ease to which the service appointments are done around my schedule are done around my schedule More

On October 30, 2025, me and my husband purchased a 2015 Chevrolet Equinox from New Direct Chrysler Dodge Jeep Ram in Wytheville, VA. Before purchase they were assured the vehicle had no mechanical or diagn Chevrolet Equinox from New Direct Chrysler Dodge Jeep Ram in Wytheville, VA. Before purchase they were assured the vehicle had no mechanical or diagnostic issues and had passed full inspection. The only issue disclosed was a minor tire sensor light.Within 24 hours, the vehicle malfunctioned—its speedometer and radio reset repeatedly, and by November 1, it shut off completely, showing a check engine light. Diagnostic scans revealed stored and permanent engine codes. When contacted, dealership staff denied prior problems and failed to provide the promised tow or loaner. On Monday GM Shawn contradicted earlier statements, admitting the vehicle had previously been serviced for a check engine light—information not disclosed at sale. A Carfax report confirmed the dealership had performed diagnostic on powertrain on 10/6/25, indicating prior known issues. During a recorded meeting, Shawn was reportedly rude, dismissive, and intimidating, admitting prior service. Other employees hung up on me and refused managerial contact. Financially, we and my husband suffered significant loss. Our 2021 Ford Explorer trade-in, valued at $24,900, was not returned when they tried to undo the deal. The dealership falsely claimed it was sold, then coerced them into repurchasing it for about $33,000, including $2,500 down, $5,000 added price, and $3,000 for a pressured extended warranty. The complaint alleges fraudulent misrepresentation, deceptive trade practices, and coercive conduct. More

they did just what they said . droped it off and was done when they said it would be droped it off and was done when they said it would be More

They always do a great job and are the nicest guys always.. There work is always done in a timely manner. always.. There work is always done in a timely manner. More

very easy and not high-pressured salesperson. Everyone there seems nice and pleasant and made me feel at home as we worked through the paperwork process. Everyone there seems nice and pleasant and made me feel at home as we worked through the paperwork process. More

Great assistance and service to meet our needs . Thanks Josh at New Direct Dodge for his service Thanks Josh at New Direct Dodge for his service More

Excellent service department. Very professional and friendly. Vehicle was finished when promised. Will be going back to this dealership for future service. Very professional and friendly. Vehicle was finished when promised. Will be going back to this dealership for future service. More

Great service as always at Direct Dodge Wytheville. Friendly staff and car was fixed as promised. Friendly staff and car was fixed as promised. More

Rick was very detailed in his assessments and very communicative. Work thus far has been satisfactory. communicative. Work thus far has been satisfactory. More

Seem very efficient and work together. Not a lot of time waisted. The Service desk keeps the customer informed. Not a lot of time waisted. The Service desk keeps the customer informed. More