New Country Toyota of Clifton Park

Guenter was an excellent and great sales man very friendly and totally honest! the car I was looking for and bought was and still is great. Service always calls and any time I need a question answe friendly and totally honest! the car I was looking for and bought was and still is great. Service always calls and any time I need a question answered Guenter always helps. More

We went to Toyota of Clifton Park on a Saturday afternoon to see if anyone could help us get the driver's side rear seat of our Sienna back into place- we were trying to take the seats out to make room for f to see if anyone could help us get the driver's side rear seat of our Sienna back into place- we were trying to take the seats out to make room for furniture that we were moving- one side came out, the other side would not, but when we went to put the side that came out back in again, it wouldn't budge. We got there around 4:05pm, and the service department had just closed. HOWEVER, Jake waved to us to come in, and asked how he could help. We explained the situation, and even though it wasn't an emergency, and he could have told us that the service department was closed, he instead offered to come out to try to get our seat back into place so that we could use it. He was unable to get it back in, either, so then he went inside to get Nick and Jesse, who both came out and were very friendly and not acting annoyed at all, even though they had every right to be since their work day had ended and they probably were anxious to go home to start their weekend. They worked on the seat for about a half hour, in 90 degree weather in the hot sun, without complaint. They kept telling us that it was no problem to see what they could do.... Finally, we felt that we had kept them long enough, so I said that I would call Monday to bring the car in during regular business hours, since they had already given so much of their own time to try to help us. I did call Monday, and was able to get the Sienna in on the day and time that I requested. (I also needed the 20,000 service, so that was done at the same time.) Jake, Nick, and Jesse should be recognized for giving up their free time to help us- and we are new to the area, so they didn't even know us. They were all very friendly and seemed more than happy to help. Even though they weren't able to get the seat back in on that Saturday afternoon, the fact that they were all willing to try shows outstanding customer service on their part, and they are the reason that we will continue to use Toyota of Clifton Park for service on the Sienna, we will recommend them to anyone who asks, and we will definitely come to Toyota of Clifton Park first when we are ready to buy another car, SUV, or van! (On a side note, the seat was fixed and the car was serviced during my scheduled appointment time, which was much SHORTER than I had expected! :) More

What is NOT to be satisfied with-- from the top--Mike What is NOT to be satisfied with-- from the top--Mike Raucci--on down you are welcomed to the dealership--they really appreciate your business treat What is NOT to be satisfied with-- from the top--Mike Raucci--on down you are welcomed to the dealership--they really appreciate your business treated more than fairly with caring about who I am as a customer(not just a #)--more than fair with pricing/loaner car/whatever your needs are when it comes to sales--Mike,Christan&Dave Saunders --- tops--so in tune with what I want---they do their best to get it to me Service--awesome--Jason,Jake,Matt as well as the folks in the bays--Caleb--unreal how quickly I am in for service--NEVER a --'we have an appt a week out'--it is bring it in & we'll look at it--how terrific is that--if it turns out to be more than a 'quick' fix--where can we drive you to/pick you up I once had Mike send a driver to Montauek LI to pick up my son's car for service, fix the car & drive it back to my son on LI--HOW IS THAT FOR AWESOME service--unreal Ray is terrific when it comes to body work --what workmanship on 4 of my vehicles-- so I guess one could sum up that I am totally satisfied More