New Country Motor Cars

We are very pleased with the experience we had with New Country Mercedes and thrilled with our new C class. Don and Tom were both very helpful and supportive, and receptive to my questions throughout the Country Mercedes and thrilled with our new C class. Don and Tom were both very helpful and supportive, and receptive to my questions throughout the entire process. We were very pleased with the customer service and overall experience at New Country and highly recommend them to others. More

I have never had such incredible service. Everyone was extremely nice and went out of their way to make my experience pleasurable. I was immediately set up with a rental car. I was updated daily on the pr extremely nice and went out of their way to make my experience pleasurable. I was immediately set up with a rental car. I was updated daily on the progress of my car. They took care of ME not just my car. Allie was very friendly and Jason kept me informed. Thanks for a wonderful experience. More

Awesome Car. Great customer service at a dealership. Sales man Ray Williams helped us and guide us. I have to tell you that he was one of the best salesman we ever worked with. C300 4matic Mercedes is a Sales man Ray Williams helped us and guide us. I have to tell you that he was one of the best salesman we ever worked with. C300 4matic Mercedes is an awesome car. If you live in CT, ignore other mercedes benz dealer and go to New country mercedes. By the way you can negotiate the car's price :) More

Before I got to this dealership, I was already set on buying a smart car. I was making the trip after having gone to the smart center in Fairfield, CT. I did not find exactly what I wanted in my smart an buying a smart car. I was making the trip after having gone to the smart center in Fairfield, CT. I did not find exactly what I wanted in my smart and knew there was only one other smart center in CT; New Country Mercedes Benz. When I walked through the doors, I was immediately greeted by someone who asked how they could help. I mentioned my interest in the smart and he said he would grab someone for me. Dean came over and introduced himself to me and 3 others who came with me. We looked at 3 different smarts and compared the pricing of all of them. I wanted the Highline radio system and only one had it; the one I bought. We sat down to do all of the paperwork and Dean asked the right questions to make me feel like I was getting a deal on my trade-in. I received a fair price and was given helpful advice in regards to some modifications I had done to my previous car. This would be the first car I ever bought and I had little credit but was told I would have to wait until Monday to hear the decision, as I did not notice it was past their closing time and Dean never rushed or failed to explain anything! He even took the time to joke and tell us a personal story; what an amazing view Dean! Monday rolled around and I got a call from Dean who worked out a deal with MBF, and approved me for 0% financing and can finalize the sale on Tuesday! After finalizing everything, Dean taught me the functions of the car. He did not have an overwhelming knowledge of the smart car, but was nice because I felt he was genuinely learning with me. I was able to teach him the voice recognition feature Wilma (my smart car) offers. He sincerely listened to everything both my "entourage" and I had to say. I drove off the lot a very happy customer and look forward to one day returning for another car! I can't thank them enough for treating me no different then someone looking to buy a much more expensive car or someone much older then me (22). Thanks for helping me make the "smart" decision! More

I brought my Mercedes E-320 in for service the day after thanksgiving 2011 but forgot that my work laptop and lcd projector were in the trunk. The dealership performed the service and told me my car was rea thanksgiving 2011 but forgot that my work laptop and lcd projector were in the trunk. The dealership performed the service and told me my car was ready it was parked inside the bay backed tightly against the wall so I didn't have access to the trunk. I brought the car home and put it into the garage and didn't discover until monday morning that the trunk was nicely vacumed but my laptop and lcd projector were missing. I immediately called the dealership and was told they would look for my missing items. Later that day I was told that the people clean the cars after service are private contrators and the dealership is not responsible for the stilden items. My warning is do not have your your vehicle serviced at this dealership unless you have removed all items of value first! More

My experience with New Country was exceptional. I had the pleasure of meeting with a sales rep, by the name of Mirela Cristache. I felt very at ease and comfortable with this representative, and she was the pleasure of meeting with a sales rep, by the name of Mirela Cristache. I felt very at ease and comfortable with this representative, and she was able to provide exactly what I wanted. Also, a co-rep, by the name of Scott, provided a very comprehesive education with the vehicle and its capabilites. I am extremely pleased with the service at New Country Mercedes, and will continue to utilize their excellent salesmenship More

I visited MB to test drive a used vehicle. Jerrold was an exceptional sales person. I really felt like he truly cared about my families needs. I haven't purchased yet, but plan on coming back to buy! exceptional sales person. I really felt like he truly cared about my families needs. I haven't purchased yet, but plan on coming back to buy! More

Elizabeth was very knowledgeable and helpful during my visit to this dealership. Her professionalism and customer service were exceptional. Look forward to working with her when purchasing a new vehicle visit to this dealership. Her professionalism and customer service were exceptional. Look forward to working with her when purchasing a new vehicle More

DISHONEST and UNREASONABLE service department . I brought my Mercedes C280 to this dealership a few weeks ago to have some emissions repairs done. My check engine light was on and was being caused by an oxyg my Mercedes C280 to this dealership a few weeks ago to have some emissions repairs done. My check engine light was on and was being caused by an oxygen sensor that needed to be replaced. New Country Mercedes told me that sometimes corroded wiring to the sensor causes the check engine light to turn on. I paid them $350 to clean the wiring hoping that this would be a quick fix to the problem. The check engine light came back on about an hour after I picked up the car....hence problem not solved. When I called back to discuss next steps, the service consultant told me that in this particular model, the oxygen sensor is located above the exhaust pipe and that in order to get to it, the exhaust pipe had to be removed. He claimed that the exhaust system was "heavily rusted" and guaranteed that it would break when removed just to access the sensors. This would have cost thousands of dollars between replacing the exhaust and the sensor....at least I ASSUME it would have...after they had my $350, they pretty much completely cut off contact with me and didnt even return some voicemails I left. In the meantime, I went to a local independent non-mercedes mechanic. They told me that there was absolutely NO RUST under my car and that they were actually shocked at how good of condition the car was in for its age. They also told me that the exhaust DID NOT need to be removed to replace the sensors! This mechanic replaced the sensors successfully without removing the exhaust and I have been driving my benz for a few weeks now and no check engine light and it passed emissions. To be honest, I am completely shocked at the utter lack of credibility I discovered at New Country Mercedes from this experience. They blatently LIED to me about the condition of my car to scam me into giving them more business by having them replace additional parts that were in good condition. My independent mechanic that doesnt even specialize in Mercedes blew them out of the water when it came to correctly diagnosing the problem and providing quality service. Since my phone calls were being completely ignored, I physically went to the dealership in person to attempt to get at least a partial refund since the attempted repair didnt work out and I had the problem solved for cheaper elsewhere. The service consultant and service manager were extremely rude, unreasonable, and unflexible to at least give me a partial refund. They refused to give me any money back. I am offended at how I was treated. This dealership has permanently lost me as a customer over this experience. Apparently keeping my measly $350 in the short term is more important to New Country Mercedes than keeping a customer satisfied to retain future business. More

I have been in to the dealership several times looking and finally to buy a new vehicle. There has been only one salesman who has dwarfed the rest. Dean DiBella has been on the front line every time I hav and finally to buy a new vehicle. There has been only one salesman who has dwarfed the rest. Dean DiBella has been on the front line every time I have dealt with the dealership. His efforts to always be on the front line have proved to be effective. While the negotiations have always been extensive they have proven to work themselves out. Even thought some things have always been the same Dean continually tries to change them to make things better. If you are going to go into this dealership I highly recommend you speak to Dean, you will not be disappointed. More