New Country Motor Cars

I visited new country because my current lease is due this year. I live very close but last time I did not like the experience so I leased from Fairfield . I figured I should stop by and see what they ha this year. I live very close but last time I did not like the experience so I leased from Fairfield . I figured I should stop by and see what they have in inventory and did not want to talk to a sales person . Mirela approached me with a big smile and asked how she can help. She was very plesant and bubbly so she talked me into giving new country another opportunity. Mirela told me they have a new GM and that things have drastically changed . I ended up leaving that day and she texted me later that night saying thanks for coming in . She asked when I can come back for a test drive and i was busy with work so she offered to bring the car to me !!!!I was blown away !!! She has excellent follow up and always picks up her cell when I call !! Cheerful laugh and positive personality make the experience fun... not what I expected walking in . Go see Mirela and you will too be blown away ! She has been there for 9 years so when your lease is up you can be sure she will be there !!! Her laugh is sure to put a smile on your face while writing a check for $50000!! Keep up the good work Mirela !!! More

I stopped into the dealership about a week or so ago and Tom helped me out when looking for some parts. Its nice to know the car business still has some good employees Tom helped me out when looking for some parts. Its nice to know the car business still has some good employees More

Purchased my first Mercedes at New Country 10 years ago after a year of looking for the right pre owned car and price, mileage, year were the best available at the time. They were easy to work with and pro after a year of looking for the right pre owned car and price, mileage, year were the best available at the time. They were easy to work with and provided a great car buying experience. Since driving through Hartford is not my idea of convenient I had it serviced elsewhere and have not been back to their dealership until now. We started looking online at pre owned Mercedes this fall, focusing on C300's since many of the 2010/2011 models were coming off lease and after owning a rear wheel drive the C300's all wheel drive was just what we needed living in New England. We decided that the 2010 was the best value for our budget if we could find one with lower mileage and priced below 25k. We found tons of inventory at first and New Country always beat the competitors sites on pricing so as new year approached and inventory dwindled we decided to take the leap and purchase one. Choices were limited and most were over 25K and had mileage over 40,000. In addition, most available inventory were sport models and lacked the packages we wanted IE: luxury ride, navigation, voice command, etc. Then we looked at New Country's site. They had just the car we were looking for with only 27K in mileage, fresh off a lease with all the packages we wanted. They were having an end of year sale event and the pricing was the best out there (we verified by researching online). In addition Mercedes was offering 1.99% financing and picking up the first two payments! We drove in without an appointment and were greeted by one of the sales managers, Christy who was friendly and professional. Even though it was a Saturday and the showroom was extremely busy with customers, she assured us that a salesperson would be available in a few minutes. Christy brought us to their customer lounge area offering us beverages and snacks while we waited. The wait was short, within 3 minutes she was back and introduced us to Don Salierno as our sales rep. Don is great! A real professional knowledgable, helpful and down to earth with a great sense of humor. He was patient in answering our questions and worked hard to provide everything we were asking for. We loved the car and decided to purchase. The vehicle was not certified and Don provided us the financial scenarios of getting it certified or not. With the low financing being offered along with the fair trade they offered, the certification was a no brainer and we're glad we did it. Don informed us that since it was Saturday they needed time to get it certified since it involves going through everything on the car. He said it would be ready Monday but we chose Tuesday morning to pick it up. Tuesday morning came and Don called to let us know that they were running behind and afternoon would be better. When we picked up the car we found out why, during the certification process they found a leak in the transfer case (an $800 repair!) and the battery didn't meet the standards. Because Don helped us in making the right decision in getting the car certified we saved almost a thousand dollars in repairs (half the cert cost right back) and the car is now perfect! Don then walked us through the car's features helping to set up our phones, start satellite radio trial and overall make us comfortable with our purchase. We never felt rushed and truly enjoyed working with Don and jarrod the business manager who was fantastic. Being value/price driven consumers it's our nature to shop around but New Country and Don keep us coming back. I'm sure we'll be buying our next car there so don't retire anytime soon Don! More

We came along way to get to New Country from Southampton NY to buy a Certified Pre Owned 2012 S550 that we had seen online. We searched for over two months for the right car, and while we found several cars NY to buy a Certified Pre Owned 2012 S550 that we had seen online. We searched for over two months for the right car, and while we found several cars at several dealers, we couldn't find a dealer we trusted on several levels, until we found New Country. The experience here was outstanding. The showroom, the staff, and most significantly our sales associate, Staci Davis (and Sales Manager Kristi Williamson) were absolutely amazing. I have probably purchased over 30 new cars in my life, including 2 other MB's before this S Class and I have to say these young ladies are in a class by themselves. I put them under extreme pressure to make this deal in a short time line, (so We could catch a ferry back to Southampton, NY---- Yes, we went to great effort, expense and time to go to New Country as opposed to the 6-8 dealers much closer to me on Long Island and NYC). The decision was simply due to the manner in which Staci Davis handled me via email and phone before we planned our visit- A remarkably responsive, professional and knowledgeable young lady- (and lovely as well) The showroom is amazingly well represented as well. Over the years, I've been to probably every MB dealer in the tri state area, including several in Florida and can confidently say that none come even close to this operation. I have never been in a dealership with more activity, a more comfortable vibe, and a more pleasant staff. There were probably 5-7 sales associates (Most of whom we're dealing with potential buyers of their own- this place moves cars!!) , and 6-7 other assorted employees, and each one treated us as though we were their own customer. Professional, well dressed, clean and very personable. This truly was a one of a kind car buying experience for my wife and I. I have already decided that we will continue to trek to New Country for all our future service needs (as expensive and difficult it is for us between ferry's, travel time, etc,) and I can't imagine even buying a car anywhere else in the future- ( Hopefully Staci will still be there in 2-3 years! In fact MBUSA should use this dealership to school most of the other Benz dealers in the tristate area. One tip when buying CPO- this was the first time We didn't buy new- and I was lucky to avoid a major mistake! Make sure you understand the difference between a manufacturers certified pre owned classification (and extended warranty) from an authorized MB dealer verses a generic dealer's version. There is a VERY significant difference and other dealers will lie about warranty coverage through MB! PS- I put 1,500 miles on the car thus far- and there isn't a single flaw I can find in or out! An Amazing Vehicle! More

I brout the car to do alament and they did not do job and they charge me 4 it they toll car is all set fix !!!they rip of 4 servic don't trust tham !!! they charge me 4 it they toll car is all set fix !!!they rip of 4 servic don't trust tham !!! More

The dealership did a great job of keeping me informed of the process. They located a vehicle to my specifics and arranged for the dealer swap in a timely manner. Our salesperson Elizabeth Whalen was great. the process. They located a vehicle to my specifics and arranged for the dealer swap in a timely manner. Our salesperson Elizabeth Whalen was great. More

Betsy and Frank made the purchase experience of my new vehicle very simple and stress-free. The financial manager was excellent too. He explained everything clearly and was extremely accommodating. This t vehicle very simple and stress-free. The financial manager was excellent too. He explained everything clearly and was extremely accommodating. This team is fabulous. Buy with confidence. More

Had several awful experiences with service. Today's appt was my last. I will drive out of my way to get better service. Husband and I purchased brand new tires and had Mercedes put them on and do an a appt was my last. I will drive out of my way to get better service. Husband and I purchased brand new tires and had Mercedes put them on and do an alignment. A little over a month later my husband notices the back tires are losing tread fast. The alignment was not done properly. I make an appointment for another alignment a week ahead and ask for a loaner. I was told at that time that an alignment takes about two hours or more and therefore, a loaner is appropriate for this type of service. On the day of the service, husband calls me from the dealership- we are expected to pay for this new alignment and he is not getting a loaner. I made 20 phone calls to try to rectify the issue with the loaner as my husband had several errands to run. Brenda Sostre, our adviser, told us we are not getting a loaner and that is the bottom line although 2 other people from the dealership told me that they can see in the computer that we are supposed to get a loaner. He was sitting in the waiting room for 3 hours. I called corporate and filed a complaint. I want paperwork showing the alignment was done properly first time around and if it was not then why should I pay for it again.....but no one knows where the paperwork is. Tires are 2 months old and are ruined. These tires cost an arm and a leg. Brenda tells my husband it is normal that you are losing tread fast...it is because you have large rims. THEY ARE ORIGINAL MERCEDES RIMS BRENDA!! More

Mirela's first question was "who is the car for?" Instantly impressed with this. We spent the whole morning with her and her knowledge was fantastic. They allowed us to take the car to an inde for?" Instantly impressed with this. We spent the whole morning with her and her knowledge was fantastic. They allowed us to take the car to an independent mechanic to look it over. Once we got the results from our mechanic, she pulled out her reports on the spot. Her professionalism and help made this an exciting venture! We will be a repeat customer, for sure! More

New Country Motor Cars was an exceptional dealer to purchase a Mercedes. I had the pleasure of dealing with Don Salierno who made sure everything went smoothly from the minute I stepped in the door to purchase a Mercedes. I had the pleasure of dealing with Don Salierno who made sure everything went smoothly from the minute I stepped in the door to the time I left the dealership with my CPO Mercedes C300. I spent quite a bit of time researching what I really wanted before I arrived at New Country Motors. Don showed me the cars I was interested in and suggested we go for a ride. He is a very easy going, friendly person who does not pressure you at all but rather is willing to spend the time to be sure you get the car YOU want. He took the time and answered any (and all) questions or concerns. Don also took the time after the sale to be sure everything was going well with the car. If you are interested in buying a Mercedes at a great dealership with competitive pricing, and employees who put your needs first...this is the place to go and ask for Don. You will be just one more happy Mercedes owner. More