New Country Motor Cars

Seamless transaction Everything from the initial contact to schedule a test drive to meeting with the finance manager and taking delivery was smooth and very satisfactory. Everything from the initial contact to schedule a test drive to meeting with the finance manager and taking delivery was smooth and very satisfactory. I have had service done there in the past, and was very pleased by the price, work done and follow through by the service advisor. We dealt with Mirela on our recent CPO purchase and it was a low stress and professional experience all the way through. Having confidence in your dealer is second only to having confidence in the car itself. Mercedes has some excellent vehicles on offer and there are equally impressive staff members at New Country in Hartford to be sure that purchasing and servicing are handled in an equally impressive and satisfying manner. I highly recommend Mirela and New Country Mercedes. David R. Peck More

Good salesmanship I recently visited New Country Mercedes in pursuit of my next vehicle. The dealership was very accommodating, and the sales professional in particular I recently visited New Country Mercedes in pursuit of my next vehicle. The dealership was very accommodating, and the sales professional in particular was very knowledgeable, friendly, and pressure free. It definitely felt like she took the time to listen to what I was looking for, and made recommendations based on the information that I provided her. Their numbers were very fair and although I didn't purchase during my first visit, I will certainly purchase from them in a near future. Thank you Kaylee for the white glove service. More

Best car buying experience I worked with salesperson, Cherif Diouf He has listening skills and is not trying to just sell you a car. I appreciated his working within a budget. I worked with salesperson, Cherif Diouf He has listening skills and is not trying to just sell you a car. I appreciated his working within a budget. He wasn't the typical salesperson from other dealerships--and I did shop around! I recommend New Country Mercedes Benz and in particular Cherif to work with. I doubt you'll be disappointed with the experience and you'll get excellent service. More

A very positive purchasing experience I just purchased a 2012 S550 from New Country. I worked with GM Mark Hoch and salesperson Don Salierno. Both of these gentlemen were great to work wit I just purchased a 2012 S550 from New Country. I worked with GM Mark Hoch and salesperson Don Salierno. Both of these gentlemen were great to work with, and the entire experience far exceeded any prior car purchase, and I've been buying cars for 42 years. These folks embody all the things that you expect in a business relationship. While searching for a vehicle, I worked with about 10 other MB dealerships. The guys at New Country separated themselves from their competition by their professionalism, honesty, customer service orientation, responsiveness, and their willingness to go above and beyond to get the deal done. I'd highly recommend them to anyone purchasing a Mercedes Benz. Andy Deveau More

Questionable Service I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant when I picked up the car, which took much I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant when I picked up the car, which took much longer than I was led to believe it would, that it was a loose connection and it was resolved. Once I got home, I noticed the check engine light was still on. I returned to the dealer and after the service advisor talked to the mechanic, was told it needed parts they did not have, and they'd let me know when they were in. That was seven weeks ago and I have not had a call. What's more, when I looked at the service receipt later on, it said the front springs were broken. The service advisor never mentioned this, nor did they repair or schedule further work. All in all, a useless expensive trip leaving more unanswered questions than when I went in. This is not the first time I've had problems with their service, as I have had previous complaints that were not fixed in one visit. I don't think I will be returning for future service. More

royal treatment!! I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put i I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put in contact with salesman Silvio Sciarra. He was very courteous, professional and accommodating. We made an appointment for me to see the car the following day. When I went in to meet Silvio, i was surprised at how knowledgeable he was on this vehichle because this was not a Mercedes. Silvio always gave me second to none treatment that made me feel like I WAS buying a Mercedes. The used car process was a one price system and the car was a VERY good price It was the best price in 30 miles of the dealership for comparisons of the same car! Silvio and used car manager Scott Carrington made the final process of understanding the contract and making it no nonsense. I highly recommend New Country Mercedes for a car purchase! if this was the service and professionalism ( which is so rare these days) on a USED car, I cant wait to go back for myself and buy a NEW car! Go see Silvio Sciarra and tell him Gil sent you! You wont be sorry!! More

Excellent service at Mercedes Benz Hartford dealer Attention, promptness and courtesy characterized my visit to Mercedes Benz dealer in Hartford for service. The hour-long wait went by very fast and I Attention, promptness and courtesy characterized my visit to Mercedes Benz dealer in Hartford for service. The hour-long wait went by very fast and I was quite comfortable and entertained in the revamped service waiting area. Thankfully the repair this time wasn't too bad, for a 10-year old Mercedes ML350. Brenda was great, very attentive and I will ask for her as service consultant for my next visit. More

See Billy T. for all your BMW Questions Billy T. is very knowledgeable about BMWs. As a person new to BMW, my conversations with Billy helped me decide which car made the most sense for me t Billy T. is very knowledgeable about BMWs. As a person new to BMW, my conversations with Billy helped me decide which car made the most sense for me to purchase. Billy helped me choose the perfect car for me and made the overall purchasing experience painless. Billy and those involved in the finance process were, professional, informative and friendly. More

Go see Mirella Cristache & Brenda at New country Mercedes -Benz!!!!! I was in the showroom picking up one of my partners from service and he introduced me to Mirella saying that's who I have to go Mercedes -Benz!!!!! I was in the showroom picking up one of my partners from service and he introduced me to Mirella saying that's who I have to go see next time I am in the market for a new or pre owned Mercedes. He had talked about her in the past and I was looking forward meeting her. Did not want to take up a lot of her time since I had just leased a new car recently but she was very happy to show me around and introduce me to the Mercedes -Benz line up. My friend who I had picked up from service has purchased over 10 New Mercedes -Benz from her and now I know why !! Great attitude , not pushy and a joy to be around !!! She said that she is not in the car business but the business of servicing clients and making sure they are happy and satisfied !! World Class Service!!! I look forward working with her when my Mercedes lease is up!! I will now also send all my co workers to her and Brenda in service because I know Mirella's customer service is impeccable !!! More

E-class lease is up soon, went in the talk to Mirella about buying a new E or SUV. She is knowledgeable, friendly and has an open no-pressure way of helping you pick our your next car. I recommend to a about buying a new E or SUV. She is knowledgeable, friendly and has an open no-pressure way of helping you pick our your next car. I recommend to all my family members and friends that if they are going to buy a benz, go to Mirella. I already bought or leased several cars from her and am looking forward to buying more as I always feel I get a good value when I work with her. More