New Country Motor Cars

The service at this dealership is an F. My son-in-law called 5 times to get information as to when his car would be ready. Not one callback. He called sales and within 3 rings someone picke My son-in-law called 5 times to get information as to when his car would be ready. Not one callback. He called sales and within 3 rings someone picked up. They are eager to sell cars but ignore service calls. To top it off, the service charge, which should have been under warranty, was close to $400.00!!! I hope when he calls tomorrow they will refund him. If not I will continue to post my disappointment with New Country Motor Cars service. More

Car mechanically unfit for sale. Dealership has become non responsive to calls and emails and car needs repair and can’t be driven Dealership has become non responsive to calls and emails and car needs repair and can’t be driven More

Ron is the best! He is a total asset and knows how to treat a customer! He is a total asset and knows how to treat a customer! More

Excellent buying experience provided by consultant Ryan McLoughin. We had decided on a specific model and color MB – found one on internet 100 miles away and inquired. Ryan McLoughlin of New Country MB i McLoughin. We had decided on a specific model and color MB – found one on internet 100 miles away and inquired. Ryan McLoughlin of New Country MB in Hartford responded and ably addressed questions with additional pictures, a road test and specific information. A few days later we drove up from N.J. and home in the afternoon with a 2019 red GLC300. Soon noticed a rattle in the passenger side rear. Local MB diagnosed and recommended a shock absorber replacement and suggested new brake rotors. Sent the report up to Ryan, who responded promptly with a service appointment to have it fixed in his shop. Arrived at service at 8:30 AM and was on the way home by noon because Ryan scheduled service and ordered parts in advance. All issues fixed. Very much enjoyed working with Ryan Mcloughlin – an engaging, professional young man who is passionate about his job. Ryan provided excellent service and was a ready advocate for getting things right. In all, very happy with Ryan McLoughlin experience and our new MB. More

Took my car for service. My service advisor, Brenda was extremely professional and knowledgeable . Brenda ensured I had a ride to and from work. The communication during the My service advisor, Brenda was extremely professional and knowledgeable . Brenda ensured I had a ride to and from work. The communication during the repair was informative. Thank you, Brenda!! You made the process smooth for me. More

After reading the reviews I still decided to give them a try and now I see that the other minority customers that were treated poorly were spot on and these managers are racist and treat minority customer w try and now I see that the other minority customers that were treated poorly were spot on and these managers are racist and treat minority customer without respect. I went in to make a purchase, drove over 1.5 hours to pick the car up the next day with a check in hand. The business manager in charge of registering & titles was not only rude but not knowledgeable in his role. The sales woman brought us into his office and he didn’t speak to us and said “I was going to come out there” instead of us coming to his office”. Fast forward to the racist PO Sales manager being rude, and telling me, a customer that drove 1.5 hours each way, 2 days in a row, that he wasn’t going to look into the issue or try and solve the problem instead he told me to leave and we are going to part ways. Very unprofessional I wouldn’t recommend this place to anyone. More

On 4/15/2022 I had a service appointment to have a wheel alignment on a 2014 CLA 250. At 7:10 a.m. the service advisor Jonathan Karimi prepared the paperwork for the service for $260 and advised that it wi alignment on a 2014 CLA 250. At 7:10 a.m. the service advisor Jonathan Karimi prepared the paperwork for the service for $260 and advised that it will take around two hours because it is a "special procedure". I expected that for the price that is double compared to other dealerships the service would take a double amount of time also. At 8:00 a.m. I observed that the car wasn't even moved from the place I left it. When I asked the service advisor the answer was "I told you two hours". I asked for the car back and his response was "take it, the key is inside". More