New Country Motor Cars

Excellent service I have service to my mercedes benz in this dealer... They spent few hours to do service to my car and everything was excellent. Brenda was very helpfu I have service to my mercedes benz in this dealer... They spent few hours to do service to my car and everything was excellent. Brenda was very helpful in this service More

Immediate SERVICE Saturday morning before a week long winter trip I received a warning message - check passenger low beam. Drove to New Country in Hartford, drive-in s Saturday morning before a week long winter trip I received a warning message - check passenger low beam. Drove to New Country in Hartford, drive-in service door opened, greeted by Ron who immediately addressed the problem, walked with me to the parts department, brought the bulb to a tech (Emett) and before I paid ($12.00) for the bulb, the work was done. Thank you, GM Steve...great people, excellent service! More

INCREDIBLE!!! EXCELLENT!!! Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever, even at a 5 star hotel. New Country Mercedes is the epitome of customer service. There wasn't a time where Mike was too busy to answer my questions, assist in creating the best deal for our budget, he even came to our home to sign papers because we couldn't get to the dealership due to such hectic schedules. Who makes house calls? Mike does. Now everyone please don't expect this man to run to your house but know that this man goes above and beyond to accommodate you. New Country, because of Mike, you have lifetime customers. My greatest hope is that you reward Mike accordingly for this kind of service. I would like to see him recognized please. Thank you Mike for an amazing experience. Thank you Mike for being amazing. Thank You New Country and Jerod too for everything!!!! Barbara C. More

Excellent ! In every way-Especially Mirela Cristache Sales I have purchased 2 M/B from this dealer...They spent 5 hours with me to buy my 2016 CLA 4Matic. I must say Sales... especially Mirela Crista- Sales Re I have purchased 2 M/B from this dealer...They spent 5 hours with me to buy my 2016 CLA 4Matic. I must say Sales... especially Mirela Crista- Sales Representative, was 10 5 Star and all sales members were professional and polite. I hooked up with Bijal Upadhyay...Mercedes/Benz is a very high tech auto..she is a product concierge and started a tech info really good ! Look forward to info and service support. THANK-YOU NEW COUNTRY MOTORS Mr. Gary M. Stackhouse More

disappointed with customer service This dealer has poor customer service skills and poorly trained staff. My new car was due for its yearly service which I pay with my lease- and not on This dealer has poor customer service skills and poorly trained staff. My new car was due for its yearly service which I pay with my lease- and not only do they could not service my car on the weekend they were trying to give me a loaner from enterprise not equivalent to my luxury car. I called the Mercedes Dealer in Greenwich CT at 5pm Friday and was seen by 10am Saturday received a loaner of same equivalence as mine and their concierge met with me to go over the features of my car- something that was poorly done in Hartford. I will always go to Greenwich for all my future needs for my Mercedes-Benz. More

CLA250 I bought my car (CLA) from here after my Jetta broken down in Massachusetts. I live in Delaware so my husband and I are taking a train back up near hi I bought my car (CLA) from here after my Jetta broken down in Massachusetts. I live in Delaware so my husband and I are taking a train back up near his home town to buy another car from new country motors. We were so please with thier service last year that we are buying my husband truck with the help of Dale. Thanks guys! Deyata More

Sitting in waiting room for 2 hrs !!! 2 hours sitting in waiting room and when I finally go up to service counter they tell me they are just starting the tire swap now the tire has been lo 2 hours sitting in waiting room and when I finally go up to service counter they tell me they are just starting the tire swap now the tire has been losing air since I bought it. The people paying for services today are priority I guess I would recommend not using this dealership due to my experiences today and so so service buying my new vehicle More

Checking air pressure in tires. I had my tires checked this morning. Ron did an awesome job explaining why the tires need to be checked every 4months. That was pretty new to me. I I had my tires checked this morning. Ron did an awesome job explaining why the tires need to be checked every 4months. That was pretty new to me. I am thankful how he took the time to make sure all the tires had the amount of air needed to last. He would very courteous in doing the job. Thanks for the excellent service. V. Bolton More

Needed new brakes and roaters only after 3,000 miles I purchased a 2013 pre certified 350 C in May of 2015, in Dec. 2015 I brought the car in because there was black soot all over my front rims, the ser I purchased a 2013 pre certified 350 C in May of 2015, in Dec. 2015 I brought the car in because there was black soot all over my front rims, the service center told me I needed new breaks and roaters and charged me $700. , even though I had only put on 3,000 miles since the purchase of the car. I asked for a discount of some sort this seems not right to me, they told me there was nothing else they could do for me, plus I would like to add this is my 2nd car purchased from them. Not happy with them at all would not recommend them to anyone and would not go back there Brenda Della Rocca More

own glk Brenda sostre excellent nice person gave me great services and good price I can recommend anybody very nice and friendly workers, lot of new futures Brenda sostre excellent nice person gave me great services and good price I can recommend anybody very nice and friendly workers, lot of new futures More