New Country Motor Cars

Tyre pressure was low Very good service representative, very knowledgeable, very polite. He's a excellent guy, He also check if I needed fluids in my car, which he top up. Very good service representative, very knowledgeable, very polite. He's a excellent guy, He also check if I needed fluids in my car, which he top up. I appreciated the service of Ron Chwalek. More

Customer experience processes need improvememt I think it's best to outline my personal experience with this service dept. rather than tell a long story. Service Greeter-This person does a good jo I think it's best to outline my personal experience with this service dept. rather than tell a long story. Service Greeter-This person does a good job of greeting customers in the service drive and welcoming you to the dealership. Client Advisos-Generally they do not acknowledge customers arriving for service and you can stand there for 5+ minutes waiting. As well, after the R.O. is prepared and they know you are a "waiter", there is no attempt to keep you informed about status of your car. Waited 3 hours in the lounge without contact, then told parts would need to be ordered. Loaner Cars-On 2 separate occasions a loaner recommended by the client advisor was not available the day of the service appointment. On the first occasion I was contacted before I left the house, on the second service appointment I was not informed prior to arrival at the service dept. The overall quality of the work performed was excellent. However, as a service provider representing a premium brand, they should do better More

Excellent customer srevice. The car was service in a timely manner, a phone call was place at my home to notify me, and an offer was make to pick me up. I did not rate the quali The car was service in a timely manner, a phone call was place at my home to notify me, and an offer was make to pick me up. I did not rate the quality of work as yet? because didn't had time to look under the hood but will soon do. After paying for service it took quite some time to find my car more than 10 minutes. More

Great team Ron Chwalek is always the greeter, when I drive my car into the shop. He goes out of his way to help, with a welcoming smile. Nothing is too big a req Ron Chwalek is always the greeter, when I drive my car into the shop. He goes out of his way to help, with a welcoming smile. Nothing is too big a request. I have purchased three cars at this dealership because of your outstanding employees that also include Sam, my service advisor to your excellent and persuasive salesman, Christopher. I always leave with a confident feeling at I have been given great advice and that my car will keep me safe. Thank you for having an excellent team. Stephanie K Pious, Essex Ct More

Pairing cell phone to my cars I needed to have my new cell phone paired with one of my cars (Mercedes Benz C300). I was very lucky since there was no one waiting to be seen when I I needed to have my new cell phone paired with one of my cars (Mercedes Benz C300). I was very lucky since there was no one waiting to be seen when I arrived at New Country Dealership. Ron Chwalek is always there and has a friendly, positive attitude. He was able to immediate take the steps to pair my new cell phone. Since they were not busy, I told Ron I was going home to get my other Mercedes Benz GL450. I came back in a very short time Ron came over and paired my new phone with the SUV. I'm so happy that he provides this services at no charge and he is so pleasant! Thank you so much! Susan K More

Excellence service at the drive thru today, by Ron. Excellence service by Ron Chwalek from drive thru very knowledgeable about my problem with my car. He took me to the parts department, explained to th Excellence service by Ron Chwalek from drive thru very knowledgeable about my problem with my car. He took me to the parts department, explained to the parts department personnel what type of products that I needed to purchase. After which he connected' and explained to me about the life service time of the products. More

Sammy Cruz is the best!!!! My experience was phenomenal, always fantastic service at New Country Mercedes-Benz Service Department, especially Sammy Cruz my service representativ My experience was phenomenal, always fantastic service at New Country Mercedes-Benz Service Department, especially Sammy Cruz my service representative. He is the best, always takes care of my concerns, keeps me informed of the work that needs to be performed of my vehicle in a timely fashion, and my vehicle is always returned back to me clean and beautiful as ever! My technician Dee, he is also fantastic, going over my vehicle with me thoroughly and helping me understand what exactly is wrong with the vehicle. Brenda Scully is always a sweet heart following up with me after my repairs have been made to make sure that I am completely satisfied with my experience, which of course I always am! The staff here goes above and beyond for overall customer satisfaction! More

Sharif is the best ! Purchased a certified preowned from New Country. Car has been great so far I drive a lot so I appreciate the unlimited miles warrantee for 3 years. I Purchased a certified preowned from New Country. Car has been great so far I drive a lot so I appreciate the unlimited miles warrantee for 3 years. I have had car 8 months already tacked on 40k miles. Sharif made sure I got a great deal, He is awesome with follow up as well. Usually sales disappears after a purchase but he has always been available if I call and took care of a few minor issues I had. I would 199% buy another car from this dealer and would recommend you go see Sharif. More

I had a great experience yesterday with Dave Johnson I brought my car in yesterday as the check engine light was on. Mr. Dave Johnson professionally resolved the problem for me, and I was treated most f I brought my car in yesterday as the check engine light was on. Mr. Dave Johnson professionally resolved the problem for me, and I was treated most fairly. I had a very positive experience with Dave at New Country in Hartford. Thank you very much More

NO FOLLOW UP & COMMUNICATION I had two 2012 Mercedes GL350's. I had to get rid of them because I had started an organization & the statement was made that I have a lot of money. I had two 2012 Mercedes GL350's. I had to get rid of them because I had started an organization & the statement was made that I have a lot of money. Yes I do, but between an accident then MS, my life has not been easy. What prompted me to consider a new car for my wife is that I got a mailer stating that I would get a large credit on a new GLS450. I was shown a paper that shows one or both of the cars that I had bought in 2011 & sold in 2013 were exported in 2014. It is my feeling that I was treated poorly because I am disabled. I would never recommend this dealership to anyone. The salesman did not even have the decency to return my phone call that said I would not be able to have the funds until after the first of the Year. HORRIBLE EXPERIENCE! I had driven a GLS450 the prior week at another dealership & liked the car, but the dealer would not lower the price due to demand. To surmise, I will never purchase another More