New Country Motor Cars

Back in July 2024 I purchased a brand new 2024 GLE 350 with only 25 miles. Between then and now, December, the car has only 1970 miles. Within that time I have had to take the said car back 3 times for re with only 25 miles. Between then and now, December, the car has only 1970 miles. Within that time I have had to take the said car back 3 times for repairs. The first week I got a notification that says washer fluid is low. I brought the car in and they placed washer fluid in the car. Not even a week passed and I got the same message. Now this is summer and I never once used the washer fluid so I brought the car back in and was told that the washer bucket was damaged and had to be replaced. I had to get the passenger window on the driver’s side replace beat came with some damage. Now a week ago I was on my way to work when the engine light came on with a message that says cooling system malfunction. Now I have had too many issues with this brand new car with less than 2000 miles on it and at this point this is a defective vehicle that has no reliability. I brought the car in. They sent me a message that they turned the check engine light off, drove it and it came back on so they will have to get their technician to take a look at the car. A few days later they sent me a video saying there is some kind of corrosion and that they changed out the part and the light went away but they will have to drive the car some more to see if the light comes back on in order to do further work. That was the last I heard from them. Now today, myself and my insurance agent went to the dealership to speak with a manager. They put us on to the service manager John Desefano. When I tell you that man was rude, arrogant, dismissive and very unprofessional. They only thing left was for the man to tell us to F… off. We were told the car could not be changed for another car and he was gonna win one way or the other. We were told that’s the reason we have a warrant and that’s why the car cost almost $80,000 for it to have $80000 worth of problems. In the end we were told we keep saying the same thing and we needed to rap it up so he can get on with his day. At that point I had to tell him he was an arrogant dismissive xxxxxxx. We asked for a name number or email of someone higher up that we can speak with and he rudely gave us an 800 number, we could fall in line and see what can be done. In all my years of dealing with car dealerships, this is by far the worst of them all, and to think this is suppose to be a luxury line car. More

I was an out of state customer requiring an emergency repair to my windshield washing system. The pump was working but the line was clogged and stopped spraying. I was returning to Florida in a week an repair to my windshield washing system. The pump was working but the line was clogged and stopped spraying. I was returning to Florida in a week and needed it repaired before I embarked on an 1800 mile drive during the peak of bug season. In summary: the service advisor charged me a $450 fee to confirm the system was clogged but the pump was working fine. I was advised that the next step was to cut the fluid tank in half and determine what was causing the clog. The technician thought it was a rodent. Obviously, the tank would then have to be replaced at an estimated cost of $1500. I was also advised that the repairs would not be covered under warranty. None of this sounded correct to me (especially the rodent and the lack of warranty coverage). So, I chose not to have the “repair” done and drove the vehicle back to Florida where I could have my local dealer diagnose and perform the repair. When I explained the issue to the service manager he immediately said the fluid pump filter was clogged and needed to be cleaned. He said it happens all the time and was an easy procedure. It would also be covered under warranty. Unfortunately, the only conclusion I can reach is that the service department is either incompetent or was taking advantage of an out of state customer needing an emergency repair. Also unfortunate, this does not appear to be an isolated incident involving the service department. I have now read the online reviews of their service and they are terrible. I will be posting this review with the objective of warning current and potential customers of the “quality” of the service they can expect. More

The robbed me of $1600. They diagnosed the car w an issue that was never an issue. They refused to reimburse me but offered to pay for a steering rack of $9000 when that is They diagnosed the car w an issue that was never an issue. They refused to reimburse me but offered to pay for a steering rack of $9000 when that is not even the issue. Shame on them, I thought they were the experts? I’m a woman and a single mom and they are taking advantage of me. Quite upsetting. Still no car 14 weeks later. More

I brought my car in for routine maintenance. I was told that my wheel was cracked I scheduled an appointment for a Thursday. They never ordered the part. I brought my car back in on Friday. I was told that my wheel was cracked I scheduled an appointment for a Thursday. They never ordered the part. I brought my car back in on Friday. They ordered the wrong part. I brought my car in on Monday. They ordered the wrong part for the second time. I finally got my car fixed on the fourth try. By far, this is the worst service that I have ever received More

Schedule appointment for 4 recalls got the car in at 7. 45am left the dealership and just happened to be around 4hours later , car was still outside , ask the service advisor WHY? They scheduled me at 7.45 45am left the dealership and just happened to be around 4hours later , car was still outside , ask the service advisor WHY? They scheduled me at 7.45 ruth answered his name Daniel Silva They do not meet any expectations for a Mercedes Dealer More

Wonderful job in service department. From manager John . and my rep Sammy . Awesome service. Sammy communication so clear and respectful. I appreciate the team in service dept. pleas From manager John . and my rep Sammy . Awesome service. Sammy communication so clear and respectful. I appreciate the team in service dept. please keep the good works you do. Thank you John and Sammy. Carlene Harris More

The worst! Gave them 2 chances. Called ahead they were supposed to have part I needed by the day of my appointment. Called ahead to confirm, couldn’t get anyone Gave them 2 chances. Called ahead they were supposed to have part I needed by the day of my appointment. Called ahead to confirm, couldn’t get anyone on the phone. Drove 40 miles they don’t have my part and now I can’t travel for thanksgiving. Ruined my holiday for no good reason. Did this last year as well. More

Terrible service dept, made appointment, 3 days later and car was still sitting untouched, picked it up, total waste of time and money… car was still sitting untouched, picked it up, total waste of time and money… More

I purchased a CPO Mercedes Benz S Class 2021. So many issues that did meet CPO requirements. Tires were worn... wheel alignment was messed up. Front brakes were bad. they did not take care of any So many issues that did meet CPO requirements. Tires were worn... wheel alignment was messed up. Front brakes were bad. they did not take care of anything on the brakes! seriously on a CPO Mercedes Benz. they were new scratches on the car from when I first saw it. Also one rim got scuffed up and scratched up when I saw the first time it was not like that.. on delivery it was. they beat on their cars be aware They ignored all my calls extremely poor and rude customer service. They play games. They put me through xxxx!!!!! I can't believe they are a direct Mercedes dealership! Warning Stay Away. They use very deceptive and trickery tactics. More

Worst dealership ever. I purchased a CPO Mercedes Benz S Class 2021. So many issues that did meet CPO requirements. Tires were worn... wheel alignment was messed up. Front I purchased a CPO Mercedes Benz S Class 2021. So many issues that did meet CPO requirements. Tires were worn... wheel alignment was messed up. Front brakes were bad. they did not take care of the anything and the brakes! seriously on a CPO Mercedes Benz. they were new scratches on the car from when I first saw it. Also one rim got scuffed up and scratched up when I saw the first time it was not like that.. on delivery it was. they beat on their cars be aware They ignored all my calls extremely poor and rude customer service. They play games. They put me through xxxx!!!!! I can't believe they are a direct Mercedes dealership! Warning Stay Away. They use very deceptive and trickery tactics. More