New Country Lexus of Latham

If you want to get screwed this is the right place. Brought my vehicle for TPMS light on and after they diagnosed I was told one of the tire sensors is bad and needs to be replaced. After replacing tha Brought my vehicle for TPMS light on and after they diagnosed I was told one of the tire sensors is bad and needs to be replaced. After replacing that sensor they said another sensor is bad and light is still on. When I asked how could this be possible? The answer was "it went bad overnight". Never want go back on this place. More

Cidalia was very helpful. Provided great customer service. We value her expertise and professionalism. Thanks! Provided great customer service. We value her expertise and professionalism. Thanks! More

I'll never buy another vehicle from New Country of Latham. Here's why: took my 2021 Lexus ES 350 to their body shop after I hit a deer. The paint job was incomplete and blotchy. The GM failed to call Latham. Here's why: took my 2021 Lexus ES 350 to their body shop after I hit a deer. The paint job was incomplete and blotchy. The GM failed to call me back as promised. When I left a polite reminder, he still failed to contact me. The GM at the body shop also failed to return my call. Not the kind of responsiveness I would have expected from a dealership where I had been a loyal customer for many years. Not anymore. More

Drop of my car for service and they ran my car into something I don't know what but now Stupid Service Manager Patrick H denies fault. Now my car has a big dent, I won't be bringing my car back ever. I something I don't know what but now Stupid Service Manager Patrick H denies fault. Now my car has a big dent, I won't be bringing my car back ever. I check my car all the time. Take a video of your car before leaving it with these fools because you will be sorry. More

I took my Lexus in for an inspection and any other service required. I requested to work with Tyler because he is always so kind and knowledgeable and this time was no different. He explained everythi service required. I requested to work with Tyler because he is always so kind and knowledgeable and this time was no different. He explained everything to me and all the work was completed along with the inspection and a fair price was charged as usual. Thank you Tyler and many thanks to the service people. More

Great team very professional takes care of customers very good. I personally recommend Cidalia she is an excellent sales agent went above and beyond to find the car I wanted to every detail. Highly recommen good. I personally recommend Cidalia she is an excellent sales agent went above and beyond to find the car I wanted to every detail. Highly recommended they treat their customers like VIP. More

My experience with this dealership is great and also in the service department Paul and Tyler are nice and helpful keep me up to date and follow up the day after the service. the service department Paul and Tyler are nice and helpful keep me up to date and follow up the day after the service. More

The staff at the dealership has always greeted me with enthusiasm and respect and dealt with any problem I arrived with promptly enthusiasm and respect and dealt with any problem I arrived with promptly More

Me and wife have one of the greatest experience with salesman Matt at Lexus was fun doing business with you guy thank you Lexus profresional salesman Matt at Lexus was fun doing business with you guy thank you Lexus profresional More

Tyler was great and kept me up to date. I have always Tyler was great and kept me up to date. I have always used this location for all my services and recent recall since this is where I purchased my Le Tyler was great and kept me up to date. I have always used this location for all my services and recent recall since this is where I purchased my Lexas. More