New Country Lexus of Great Neck

Very good 👍great service and everyone was very nice I will go back there anytime 😊 will go back there anytime 😊 More

Staffs are very knowledgeable and helpful.Specifically Staffs are very knowledgeable and helpful. Specifically Mohammad Barkat Mohammad Mohammad They did all I needed happily. Staffs are very knowledgeable and helpful. Specifically Mohammad Barkat Mohammad Mohammad They did all I needed happily. More

Bought a car in cash here with a trade.. The worst experience in my lifetime. I paid to have some things done to this car being it was pretty much an online sale. Asking the sales reps are the mechani experience in my lifetime. I paid to have some things done to this car being it was pretty much an online sale. Asking the sales reps are the mechanic and all good. So moving along I get the car and drive bumper to bumper out of the city and ready to open it up on the highway back to north country.. As I'm driving I notice the shaking and vibration on the car. I call and leave a message etc the salsrep. I never get a phone call back. I did however get a hold of the finance Mgr and he connected me to the salesmanager. Nothing was taken care of.. I brought a car with 3 bent wheels. I was told by another dealer same company that they knew they were bent. Great to know they would let someone drive off the lot.. The car I traded in was in better shape mechanically.. Buyer be ware of this place... they don't care about you or your families safety.. Reviews reply from dealership.. This is not acceptable. This manager has been the problem and if I would even go back to the dealership it would be one close by my home in upstate.. get a clue.. Your not a problem solver but a problem. More

I am a not-so-recent retiree who does not like being conned by dealership service departments – especially when it is a luxury-car dealer. I recently brought my 2018 Lexus RX350L into New Country Lexus conned by dealership service departments – especially when it is a luxury-car dealer. I recently brought my 2018 Lexus RX350L into New Country Lexus of Great Neck for a 40,000-mile service checkup since they are closer to my home than the dealership where I purchased the car. Boy, was that a mistake. I signed up on-line for the basic maintenance without extras and when I arrived at the dealership, I repeated that to the service agent. During six previous 5000-mile checkups on this car at other Lexus dealerships, I had been charged nothing for two visits and between $246 and $343 for the other four. When the New Country service agent handed me a work order, I saw that it contained a prominently displayed “preliminary estimate” of $307.90 – so I let my guard down. Two hours later when I returned to pick up the car, I was presented with a bill for $864.03. When I confronted the agent about the excess charges, he pointed to fine print in the work order that referenced a “revised estimate” of “864” – without any dollar or cent signs in the box. There were no apologies for his failure to disclose this in advance or any suggestion that there had been a misunderstanding – this was purely a “Gotcha!” moment. Although I protested, I could see it would get me nowhere. It was a case of “your money or your car keys.” I decided to pay up and try to claw the money back afterwards. My subsequent efforts to rectify the unauthorized overcharge with the head of the service department and Lexus corporate have proven fruitless. I can’t understand why they would condone the “rip-off” of a loyal long-time customer (I have purchased four Lexus vehicles in the last 11 years) and expect to remain in business. Fortunately, MasterCard and the NY DMV have procedures for challenging overcharges by dealership service departments that don’t require a lawyer. In the meantime, they should rename the dealership: “No Country for Old Men Lexus. More

I absolutely despise this place. I bought and financed a 2015 Honda Civic Si on April 27,2021, it is now September 5th and I have had multiple issues with this car. Jamall said that this car had a new batte 2015 Honda Civic Si on April 27,2021, it is now September 5th and I have had multiple issues with this car. Jamall said that this car had a new battery and new wheels and everything in the car was fine and up to date. Three months after having the car my clutch burned out when i only added 8,000 miles to the 70,000+ that was already there. When I contacted not only Jamall but Joesph the Financial Advisor that I had issues with the car I was ignored and brushed off. I asked if the clutch had issues and I was dismissed, when I called the dealership and asked for Joesph I was told he was there and I would be transferred to him but he not only sent me to voicemail he never called back. I was taken advantage of because I am a young man and they felt as though they could shut me up. When i got the car I was misled multiple times. NEVER AND I MEAN NEVER COME HERE. TAKE YOUR BUSINESS ELSEWHERE AND TO A PLACE THAT WILL ACTUALLY HELP YOU. THIS PLACE IS FULL OF CROOKS. More

Devindra James is the ultimate professional! His service is always appreciated! I’m sure Devindra’s Service skills are matched by his coworkers as I’ve seen their service interactions with other customers. is always appreciated! I’m sure Devindra’s Service skills are matched by his coworkers as I’ve seen their service interactions with other customers. or as well. Kudos to Mr. James! More

I came to the dealership and was looking to purchase a Lexus IS Sedan. Lewis, Sales Consultant knew what I needed in my Lexus IS and provided me with a walkthrough. He gave me a test drive and I was happ Lexus IS Sedan. Lewis, Sales Consultant knew what I needed in my Lexus IS and provided me with a walkthrough. He gave me a test drive and I was happy with my purchase. Thank you Lewis, Marisa, and Michael. More

My car experience was very comfortable, especially I was so thankful to Kenny, who made our car buying process much easier than what we expected. Kenny explained to us patiently to make our choice and dec so thankful to Kenny, who made our car buying process much easier than what we expected. Kenny explained to us patiently to make our choice and decision confidently. Thank you, Kenny. More

Bought a used Mini Cooper back at the end of December (I know--late review). Jamall was fair, courteous, and quick to respond to any questions. He even drove me to and from the LIRR on multiple occasions. V know--late review). Jamall was fair, courteous, and quick to respond to any questions. He even drove me to and from the LIRR on multiple occasions. Very helpful in this whole process for a first-time car buyer. Highly recommend him if purchasing a car through this dealership. More