New Country Lexus of Great Neck

My salesperson, Jamall Thompson, was the only reason I ended up dealing with this dealership. I found a Toyota Camry on autotrader, reached out to the dealership and was put in contact with Jamal. From th ended up dealing with this dealership. I found a Toyota Camry on autotrader, reached out to the dealership and was put in contact with Jamal. From the very beginning, Jamall was very helpful, professional, responsive, and kind. He answered all of my questions and went out of his way to take pictures of any damage he could find on the car, per my request. I am military station in Delaware and ended up driving about 4.5 hours up to the dealership to trade in my car. When I got there, I discovered that the car the dealership advertised was not the car that they had. The dealership advertised they had a Camry XSE. When I got there I found out the trim level was actually SE, which is very different. The dealership actually wanted me to pay the price that we had originally agreed upon when I thought they had an XSE. I said absolutely not and we started negotiations. Jamall went to talk to the sales manager and the managers offer was laughable (he took 1k off the XSE price). I asked to speak to the sales manager and Jamall asked me to give him another try. He asked me what I was willing to pay, I told him, and we were able to agree on a fair price. After we agreed upon a price the dealer tried to register the new car to me. This ended up being a debacle because they couldn’t figure out how the transfer my Florida plate from my truck to the new car. I get that they don’t deal with military very often and they kept telling me it was impossible to transfer my plates because I had a Florida license with a Delaware address. Nothing is impossible and it seemed like they just didn’t want to figure out how to do it rather than they couldn’t do the transfer. In the end they registered the car in Delaware and now I have to get my Florida plates transferred in my own after the fact. I almost walked away when I found out the car I drove up to get wasn’t actually real. The only reason I stayed was due to Jamall. This dealership could take a lesson in customer service from Jamall. Throughout the whole process, Jamall bent over backwards to try and help me out. He tried different ways to try and get my tags transferred, thought outside the box, and remained professional when I was clearly frustrated. He went so far as to recommend a pizza place down the street for me to get lunch while they tried to figure out the registration debacle. He even called ahead to let them know I was coming and have them give me the “Jamall” discount. Thanks a lot Jamall! Your turned the negative experience into a positive. More

Sales consultant Zo Amjad and tech support Minh Dang at Great Neck Lexus made the leasing of our new car a stress free experience. They were attentive and eager to address all our concerns and questions Great Neck Lexus made the leasing of our new car a stress free experience. They were attentive and eager to address all our concerns and questions . More

Great experience in leasing my ist Lexus. Zohaib was amazing and very helpful in this process. I will highly recommend this dealership especially zohaib Amjad. Zohaib was amazing and very helpful in this process. I will highly recommend this dealership especially zohaib Amjad. More

Jamal’s been great with helping out customizing our new car, he’s polite, patient and professional. I highly recommend him to anyone who’s looking to buy a new car! car, he’s polite, patient and professional. I highly recommend him to anyone who’s looking to buy a new car! More

I would like to take a minute and rate my experience with New Country Lexus of Great Neck. As you can see I gave it 5 stars. It was a very smooth process from beginning to end. More specifically I would lik New Country Lexus of Great Neck. As you can see I gave it 5 stars. It was a very smooth process from beginning to end. More specifically I would like to give high praise to my Salesman, ZOHAID AMJAD. Not only he was extremely genuine and a gentleman to boot but also a true professional. His approach is quiet relaxed and there no pressure from him at all. He helped me found me a perfect car and I am so happy that I chose to visit Lexus of Great Neck. Thanks also go out to Business Manager Mr. MOHAMAD for his assistance. Finally, this would not have been the same without the help of MINH for explaining all the details about the car. I can enjoy my car more from details that MINH explained!! They're so professional, kind, knowledgeable and patience. I would definitely recommend New Country Lexus of Great Neck to my friends and family!!! Ask for ZOH! You would not regret choosing Lexus of Great Neck! Thank you all again!!! More

Great service, very professional people, polite, knowledgeable and very efficient. Great experience in Lexus dealership knowledgeable and very efficient. Great experience in Lexus dealership More

A+++ car buying experience with Jamall. He is extremely professional, patient and courteous. Made buying a new car quick and painless. I would recommend him without hesitation. So pleased! He is extremely professional, patient and courteous. Made buying a new car quick and painless. I would recommend him without hesitation. So pleased! Thank you! More

Good to work with and the service was prompt and as advertised. The sales department were very accommodating advertised. The sales department were very accommodating More

Tommy was incredibly flexible and worked with me to get my new ES 350. We made multiple trips late into the afternoon and early evening. He made the car buying process a lot easier for us! my new ES 350. We made multiple trips late into the afternoon and early evening. He made the car buying process a lot easier for us! More