New Country BMW

Purchased my new BMW X3 a week ago. Sales discussions went smoothly, deal was agreed and delivery went well with a full review of all the main digital features with Connor, our assigned Sales discussions went smoothly, deal was agreed and delivery went well with a full review of all the main digital features with Connor, our assigned BMW genius. Thanks to Michael for his salesmanship. More

Terrible dealer and fraudulent service department. We bought a used X3 there a few months ago. They said they check it out completely and serviced it. Six months later we go in for the oil change a We bought a used X3 there a few months ago. They said they check it out completely and serviced it. Six months later we go in for the oil change and they give us a large list of services that need to be completed including changing the rear rotors out. Keep in mind we bought this car with around 36,000 miles and my wife put on a little over 1500 miles since purchase. Anyway, they called and said it was almost $4k for the oil change, rear brakes etc. The told my wife the rotors were a safety issue. The offered an extended maintained plan for around $5k. I said ok and we would take the warranty. When we went to pick up the car, they said they did not change the rotors because they measured it wrong and now it does not need it. So, as a cash customer, they have a laundry list, but when it is under a maintenance plan, it no longer needs it. I told them about my dissatisfaction and that I would not take the plan and will pick up the car and pay for the services. When I picked it up the windshield was cracked. They agreed that it happened while it was in their care but said I had to turn it into my insurance as they are not responsilbe for any damage even if they caused it. They said there is vandalism all the time there and it is the customers responsibility. I think they broke the windshield intentionally but the advisor said it could have happened when the technician test drove it. They blame the mechanics for everything. I left a message with my Attourney and will be taking further action with the state and insurance company. I am also selling this car and will buy a Lexus. I will NEVER buy another care from these scammers. NEVER. BEWARE. More

Tevin was amazing in assisting me and my wife purchase a new vehicle. also connor and mason did a great job during the delivery process. new vehicle. also connor and mason did a great job during the delivery process. More

New Country BMW in Hartford is an excellent trustworthy Dealership. I bought a BMW X3 from Habberstadt BMW in NY. The car had many issues as soon as pulled off the lot and Got back to Hartford CT. I went t Dealership. I bought a BMW X3 from Habberstadt BMW in NY. The car had many issues as soon as pulled off the lot and Got back to Hartford CT. I went to New Country BMW in Hartford, Estelle Percoski In Services went to bat for me and fought hard! She spared all stress related issues from ever reaching me until after she figured it all out and had a Zero cost solution for me! Estelle is an Outstanding employee! I truly can't thank her enough! Her Manager in Services Josh Tyler is one of the most understanding Fair n kind person ever! He supports his staff and goes the extra mile for each and every customer! Josh was right along side supporting Estelle and fighting to make sure I received a beautiful perfect BMW to enjoy! I highly Recommend New Country BMW in Hartford! Thank you u all! Praise God! Amen More

I recently had an incredibly disappointing and frustrating experience with New Country BMW. Not only did they damage my car, but they refused to take any responsibility for their actions. When I d frustrating experience with New Country BMW. Not only did they damage my car, but they refused to take any responsibility for their actions. When I dropped off my vehicle, they took pictures of it from every angle, like they always do. When I asked to see the pictures they refused to show them to me. Despite providing clear evidence of the damage caused by their negligence, the general manager Brandon Small was uncooperative and dismissive. He showed a complete lack of accountability leaving me to deal with the consequences of their actions on my own. More

I’m hear to say, I freaking love my New Country BMW staffs and the service department family. Huge Kudos to John who has been my go to person and to Cameron, Aldin, plus each and everyone at the Servic staffs and the service department family. Huge Kudos to John who has been my go to person and to Cameron, Aldin, plus each and everyone at the Service department. I’m so grateful to their exceptional customer services.. Thank you!! More

Mark was hands down the best part about this dealership! Made it the most welcoming and easiest transaction ever!! Anyone who comes to this dealership look for Mark and Marco! Helped with everything and wer Made it the most welcoming and easiest transaction ever!! Anyone who comes to this dealership look for Mark and Marco! Helped with everything and were so patient! More

I brought a 2017 BMW X6 from new country bmw I went in the next day to the service department because I noticed that the car needed a little touch up on the Paint So I scheduled a appointment and broug the next day to the service department because I noticed that the car needed a little touch up on the Paint So I scheduled a appointment and brought the car in They call me the next day to pick up the car I was not happy with the job that was done on the car .I Will not take my car back there for any kind of service. More

Great experience at New Country BMW! David Santilli my sales was rep so knowledgeable and informative through the whole sales process. Upon delivery Marco Marinelli and Raja Kayani were David Santilli my sales was rep so knowledgeable and informative through the whole sales process. Upon delivery Marco Marinelli and Raja Kayani were fantastic as well. Overall great and professional experience, I will buy from that team again! More