New Country Audi Greenwich

First Audi A3 - Amazing Experience I just picked up my very first Audi (an A3) from the Greenwich dealership yesterday. I can't tell you enough how amazing the customer service was. P I just picked up my very first Audi (an A3) from the Greenwich dealership yesterday. I can't tell you enough how amazing the customer service was. Paul Ihnatovich was very knowledgeable, professional, and friendly. Paul made sure that I received everything I was looking for in the car, and at a reasonable price! The entire process was stress-free and quick. I am so happy with my new leased Audi A3, and will absolutely work with Paul again in the future when my lease is up! Thanks for everything! More

Peter & his crew are Amazing! I can not say enough about Peter & his crew. He always goes above & beyond to accommodate me & my service needs. He treats you like your family and I can not say enough about Peter & his crew. He always goes above & beyond to accommodate me & my service needs. He treats you like your family and as if you have known him for years. I was on the verge of trading in my pre-owned Audi because of some service issues, but Peter changed my mind with his exceptional service and I decided to keep my car. I will never use another service center. Peter and his team rock! More

my new a4 Just purchase a new a4 and had a problem with my sirus radio. Rob brown explained what was wrong and had me back in my car in minutes. Also Mike Dawki Just purchase a new a4 and had a problem with my sirus radio. Rob brown explained what was wrong and had me back in my car in minutes. Also Mike Dawkins the service foreman confirmed ther problem and my radio is working great. If anyone needs a great team to work on their audi go in and see Rob Brown. More

Two strikes As of today I have now had two bad experiences with the service department at New Country Audi. My first negative experience was on February 7, 2015. As of today I have now had two bad experiences with the service department at New Country Audi. My first negative experience was on February 7, 2015. I scheduled a service appointment because my engine light and I figured it would also be a good time to get my 55,000 mile service done as well. I was impressed when I called that I was able to get a Saturday appointment so quickly. However, I should have known that there were issues with the service department when I received a call to confirm my appointment for the wrong day. None the less I straightened it out. Being that this was my first time at the dealership I was not familiar with the valet process. I was greeted by a rude gentlemen that gave me an attitude when I got out of my car. When I went inside the process was no better. I sat with a service advisor named Ken Watanabe to review what was to be done. He quoted me an outrageous price for the 55,000 mile service and told me that my spark plugs needed to be replaced. Thank goodness I knew better than that, and knew that in fact my sparkplugs did NOT need to be replaced at 55,000 miles. I declined the service and had only the engine light serviced. I was also appalled at the significant price difference in service between New Country and Danbury Audi. The ONLY reason I returned for service on my car today march 17, 2015 was because my car would not make it to Danbury Audi. I delt with a different service advisor today, Danny Pankerican, who was much more knowledgeable and helpful, however, this appointment also ended in irritation and disgust. I spoke with Danny several times throughout the day regarding several issues. One of which was the service. I explained my prior dealings and why I declined the 55,000 mile service to be done. I was informed that the information I was given and the price quote I was given by Mr. Watanabe was in fact wrong. After dealing with Mr. Pankerican, I started to feel a little better about the dealership, and thought ok I’ll continue to take my car here when needed...once again I was WRONG! When I walked to the dealership to pick up my car this afternoon, I was again treated rudely and left once again irritated. Before leaving my house I checked the New Country service invoice for forms of payments that were accepted. According to the invoice it states, “For your convenience, we accept local personal checks up to $500.00, Visa, Mastercard, American Express and Discover.” However when I paid with my Discover card, the only card I brought with me, I was told it wasn’t accepted! I pointed out to the girl what it states on the invoice, had her read it. The answer I got was “well, I don’t know.” I was told I could not take my car to get home to get another card, and I wasn’t even offered a ride to my house, which is two streets away from the dealership. Customer service goes far with people and New Country Audi service department seriously lacks in that area. If you are printing something on an invoice, it should be honored. After all, a customer is expected to pay for services rendered by you, why are you not held to the same expectations? These invoices are misleading and a reflection of New Country Audi. More

Phenomenal Experience We just leased a 2015 Audi A6 from Marty Cerrone. Marty was nothing short of phenomenal from the beginning to the very end. Even after the sale, Mar We just leased a 2015 Audi A6 from Marty Cerrone. Marty was nothing short of phenomenal from the beginning to the very end. Even after the sale, Marty spent over an hour with us showing us how every facet of the car worked. He even went one step further by asking us to please stop by whenever is convenient and he would spend as it long as it took answering any additional questions and sitting with us again to go over the various features of the car. The service we received from Rob Sorenson Jr. and Anthony Rodia was also exemplary. We hope to be doing business with this team and dealer for many years to follow. Thank you again for everything!!! Danny & Wendy More

Exceptional Service by Exceptional people I recently purchased a used 2008 A4, and I must say that from the moment I got there Kelly was friendly courteous and extremely helpful. Rob diligentl I recently purchased a used 2008 A4, and I must say that from the moment I got there Kelly was friendly courteous and extremely helpful. Rob diligently worked hard on getting me a loan, and overall both were extremely helpful and tactful in making my experience nothing short of great! Overall It took me literally a week to be placed in the car which I went there for. There was never a moment where they tried to sell me something I was not interested in. I would completely recommend this dealer to others, it's a bit out of my way but was well worth the drive. I love my Audi and will more then likely stick with the brand for a long time, if I ever need to buy another car in the future this is where I will be investing my money. because they made feel that it was more then just a sell. More

Best experience ever I had the greatest experience of my life buying a car and I have bought many in the past my salesman Simon Krause was absolutely amazing from start to I had the greatest experience of my life buying a car and I have bought many in the past my salesman Simon Krause was absolutely amazing from start to finish The finance manager Anthony Rodia was beyond best he treated us with kindness and respect showed us a few items and we were very interested in the insurance that he had talked about I will recommend new country Audi to all my friends and coworkers anybody who I know is interested in the car I'll send them to them they were the best More

All-Around Great Experience y husband and I had a wonderful experience with Paul Ihnatovich at New Country Audi. Paul was extremely honest, friendly and informative in helping u y husband and I had a wonderful experience with Paul Ihnatovich at New Country Audi. Paul was extremely honest, friendly and informative in helping us to lease a Q5. From the moment Paul greeted us at the door, he was not pushy or misleading in any way. Paul helped us to explore all of our options without trying to influence us and made us feel fully informed when making our decision. During the test drive, he explained all of the bells and whistles as well as the standard features and upon pick-up of the car he sat with us in the car for about a half an hour reviewing the features once more and answering all of our questions. This was after we arrived late due to a train delay, after the dealership had closed. We did not feel rushed or pushed out despite the late hour (8pm!). Additionally, Paul went above and beyond in service and kindness when he helped to jump our other car that we had driven to the dealer (clearly NOT an Audi), which had died in the parking lot - again long after closing and far beyond Paul's obligation. We had a truly refreshing, comfortable and enjoyable experience working with Paul and New Country Audi and would refer both to anyone look for honesty, integrity and professionalism when searching for a car. More

Couldn't be better! I purchased my audi from the pre owned certified section of this dealership and I recently got it serviced. One of my fog lights was broken and my bac I purchased my audi from the pre owned certified section of this dealership and I recently got it serviced. One of my fog lights was broken and my back bumper had some chips in it. Not only does my car look better than ever now, but it was ready to be picked up the next day. In addition they supplied me with a rental car of the same quality free of charge and the staff was extremely helpful. More

Fantastic Experience Great service, upscale dealership environment. Ed was the most dedicated salesperson I've ever worked with. Highly recommend to anyone looking to buy Great service, upscale dealership environment. Ed was the most dedicated salesperson I've ever worked with. Highly recommend to anyone looking to buy an Audi. I was buying a car for the first time, and they walked me through the process. More