New Country Audi Greenwich

5 Stars... Don't think twice! My highest recommendation for Ian Chang! While purchasing a used SQ5, not only was he super responsive during the initial back and forth and completel My highest recommendation for Ian Chang! While purchasing a used SQ5, not only was he super responsive during the initial back and forth and completely open and honest, but he also made sure that any tweaks I wanted done were not only taken care of but also done in time for pickup ... the car now looks like it just rolled off the assembly line! Haris was also very helpful in regards to picking out a service plan and made sure to get me the best prices possible...Don't think twice, and buy from these guys! More

Totally Redeemed I left a bad review after a less than satisfying experience. The General Manager called me immediately and addressed my concerns, apologizing. My iss I left a bad review after a less than satisfying experience. The General Manager called me immediately and addressed my concerns, apologizing. My issues were addressed immediately and I am now a fan! I bought my car at another dealer and understand that sales is not particularly incentivized to help me with service related issues. Chris Mendicina straightened everyone out provided me with an excellent outcome. The tech guy was also amazing! Read Hubbard Read Hubbard More

Lease of s4 Nikki Marconi was great to work with in leasing my car. She made the whole experience an efficient and pleasant one. My highest recommendation. Thank Nikki Marconi was great to work with in leasing my car. She made the whole experience an efficient and pleasant one. My highest recommendation. Thank you very much. More

5 Star experience Working with Nikki and the Audi team was a pleasure from start to finish. We had time constraints and Nikki made sure it all got done! Thank you Audi Working with Nikki and the Audi team was a pleasure from start to finish. We had time constraints and Nikki made sure it all got done! Thank you Audi More

The service was performed in a highly professional manner. Ernie was and still is a trusted Service Advisor for my son Alex. Based on his more than 10 year experience in dealing with the Service Dpt. and his r Ernie was and still is a trusted Service Advisor for my son Alex. Based on his more than 10 year experience in dealing with the Service Dpt. and his recommendations, I have decided to choose New Country Audi Greenwich instead of Classic Audi dealership, located in Eastchester, practically the next door from my residence. My recent interaction with Ernie just proved that I have made a right decision. Thank you, the Service Team! More

Great Customer Service - Competitive Pricing We recently purchased a pre-owned 2014 A7 and Ian Chang was our man! He took great care of us and made sure the purchase was smooth and quick, very, We recently purchased a pre-owned 2014 A7 and Ian Chang was our man! He took great care of us and made sure the purchase was smooth and quick, very, very easy. We had a couple of things needed done to the care and they happily and graciously worked with us to get them done. More

One great experience—great product delivered by great people I had a great time working with Nicole Marconi and Rob Moskowitz—the M+M duo! Its such a pleasure to work with people who care and deliver honesty wit I had a great time working with Nicole Marconi and Rob Moskowitz—the M+M duo! Its such a pleasure to work with people who care and deliver honesty with a great product. This was a home run experience and was a well executed out of state purchase—Virginia. It was also a very good finance closing, thank you Mohamed! More

Nikki was amazing Thanks Nikki for working with me on my new Q5. I am so pleased with the new car and the experience first class the whole way. Thanks Nikki for working with me on my new Q5. I am so pleased with the new car and the experience first class the whole way. More

Terrible experience buying used car I am writing to report on the most unpleasant car-buying experience of my (over 55yrs) life. I’ve bought many cars for myself and my family - new & u I am writing to report on the most unpleasant car-buying experience of my (over 55yrs) life. I’ve bought many cars for myself and my family - new & used - and have never encountered a dealer that was this unprofessional. I have dealt with Barry Steinbach who sold me the car, and his supervisor, Michael Morano the manager of used car sales. I live in Providence RI but found & purchased an A5 convertible from this dealership in June after an extensive search for dealers and cars. The car had previously been offered as a Certified used car but had been re-listed after Audi announced a recall. I negotiated a good price after checking every detail about the car via email - including asking about current condition of tires and other items that might need replacement. In the case of tires, I was told that that all four tires were inspected and all had 6/32" tread. My first problem occurred during the delivery. I scheduled the delivery two days in advance and told Barry that I needed a quick turnaround to get back to RI for a commitment. He reassured me that everything would be ready and I’d be in and out of the dealer in less than 30 minutes. The delivery took more than an hour - and worse, the car had two problems that were only discovered when I arrived - which meant that I would need to bring the car to a dealer and have them repaired. Both repairs were covered under warranty - but represented sloppy work on their part, and a huge inconvenience to me. And barely an apology from Barry or Michael … their attitude was “no big deal, you can get it taken care of when you get home”. When I was finally able to get an appointment to get these items fixed, the dealer notified me that one of the tires needed to be replace. $275 for the tire, $25 for mounting, and $129 for alignment. The driver’s side front tire was worn on the inside - down to 4/32”. I’d driven approx 1400 miles by that time - and the tire had lost more than 20% of its wear? And it wasn’t caused by the alignment … the car was in near-perfect alignment (the alignment process provides before measurements that confirmed this). When I spoke to Michael Morano at New Country, he immediately shirked responsibility - insisting that the inspection they had done showed 6/32” and that the wear must have happened from my driving. The math doesn’t add up … 1400 miles, good alignment, 2/32” of wear? He offered to pay for the tire - but refused to pay for the installation and alignment. While the consequences of this situation weren’t financially significant, they were unpleasant and unnecessary … and left a bad taste in my mouth … and leave me wondering what else they may have noticed or not … and how they might react when I discover the problem. Not the type of car dealer you want to do business with. Find someone else that cares. More