New City Nissan - Service Center

Bad Day in Paradise I own a 2007 350Z coupe that I purchased used in 2009 from a BMW dealership. Recently, the passenger airbag warning light started to blink on my dash I own a 2007 350Z coupe that I purchased used in 2009 from a BMW dealership. Recently, the passenger airbag warning light started to blink on my dash console. Making this matter worse, my safety check was due and the car would not pass with this light blinking. I took the car to New City Nissan to have the problem checked. There I met Kevin Kualapai in the maintenance area who completed all of the work done on the car. Before he started any work or tests on the car, I told him that I would need a safety check done "IF" he fixed the warning light problem. I was shuttled to my office at no cost. Later in the morning, I received a call from Kevin regarding his assesment of the problem. He gave me an estimate of $2623.10 + tax to fix the problem. I was appalled. He explained that the job would require him to replace the entire seat assembly, not just the sensor, that would have to be special ordered. I told him that I was not prepared to spend that much money right now and to set the car aside so I could pick it up within the hour. When I arrived, Kevin produced an invoice that explained the $95 test he had completed to diagnose the problem that also had the cost of a failed safety inspection added to it. I asked why he completed the saftey inspection knowing the car would fail. He told me he was required by law to do so. I know this is not so, but to add insult to injury, I just learned that my model of car was listed on a factory recall by Nissan North America, Inc. in 2008 to specifically fix the passenger airbag problem. I am dumbfounded that this dealer would not know that. I will not have the work done at this dealership nor will I ever return to this dealership for anything related to servicing my Z. More

I bought my car from New City, something that I've regretted ever since. The buying experience itself was decent, with the usual back-and-forth dealing. But their service department is terrible. It regretted ever since. The buying experience itself was decent, with the usual back-and-forth dealing. But their service department is terrible. It began when I took my car in for the protection package (rust proofing, fabric/carpet protection, etc.). They said they had sprayed on the fabric protection when, in fact, they hadn't. I had to take it in the next day and double-checked that it was done properly. Three months later, I took my car in for its first service. Later that day, I picked it up, paid the bill and left. It wasn't until I got home that I noticed my tires hadn't been rotated (there are distinct markings on one of the rims, and it was in the same corner - front driver side - as it was when I dropped it off). I reread the service summary and saw that "tire rotation" was listed as part of the service, which I had paid for. I took the car back and asked to speak to the mechanic (first name: Emerson), who insisted he had done the tire rotation. His supervisor came out and proceeded to imply that I was lying. He then went on to say that I had no proof of the offense since the car was driven off the lot and that "perhaps [I] didn't understand the process of tire rotation." Ridiculous! I took auto shop and it doesn't take a genius to grasp the process. I've never had such awful service. I had heard horror stories about New City's service department, but I didn't think they were true until this happened. I've since been servicing my car with the fabulous folks at King Windward Nissan. I'm in the market to buy another car and I'll be buying it from King Windward, regardless of whether New City has the bigger inventory...I'll factory-order if I have to. I won't patronize a dealership that treats paying customers with such blatant condescension and disrespect. More