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New Century Volkswagen

Glendale, CA

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24 Reviews

1220 South Brand Blvd.

Glendale, CA

91204

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Showing 24 reviews

September 07, 2023

I'd like to share my experience with New Century Volkswagen, and it's a tale of frustration and disappointment. I recently had my VW ID.4 towed to New Century Volkswagen due to a car issue caused More

by VladL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Olivares, Leon
March 04, 2023

Been a faithful customer since 2003. The door lock mechanism failed on my 2015 Tiguan. The initial quote was $786. After diagnosis, the total was $893! Very expensive compared to other d More

by 7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Seth
December 21, 2022

I will never visit them again. Worst Service Dept. Customer service They never answer the phone Most expensive among other VW dealerships. More

by mheroog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin, Leon
September 15, 2022

I've purchased and leased a lot of cars in my lifetime and never met a more deceptive dealer EVER! They tried to charge me twice for the bank/acquisition fee.........both added in with the price of the More

by andy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance Manager
July 08, 2022

If I can give 0 stars I would. Horrible service department, nobody knows what’s going on, the technician is not around to answer questions and forget about loaner cars. I brought m More

by Wkh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
June 11, 2022

Vlad at New Century Volkswagen was extremely helpful. He made the test driving and purchasing process extremely easy and efficient. Very pleasant experience buying a car with him More

by evans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlad
February 14, 2022

This was my second attempt to do business with this dealer. The first time the finance guy, who is no longer there, tried to rip me off by charging me for the acquisition fee twice, once in the capital More

by andy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
EMIR
October 02, 2021

The managers/ people running this dealership out of their mind and preying on clueless customers when it comes to car buying. Marking up a car $10k to satisfy the greed is never right. An ID 4 top line at $4 More

by sumaj75
Recommend Dealer
No
Employees Worked With
Ardash
August 04, 2021

Would honestly give them 0 stars if that was possible. To make a long story they do not conduct their business with integrity. They sold my sister a used vehicle that was genuinely not even safe to drive off More

by alr2021
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
May 14, 2021

A warning to all those shopping for a new electric car….whatever you do, do not test drive a Volkswagen. Horrific experience yesterday. Made appointment yet had to pay for mall parking. Then required More

by Msggscript
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Anna
1