New Brighton Ford - Service Center

I sent and Email directly to the GM at New Brighton and the manager. I was very happy with everyone at Ford. I had Orlando once when, then Lou and Alex helped with the computer issues. I have to go back to the manager. I was very happy with everyone at Ford. I had Orlando once when, then Lou and Alex helped with the computer issues. I have to go back to Ford in the new year concerning the problem I was having. The vehicle was at a Ford dealership 3 times for the same issue. Finally it was figured out. Excellent More

Quicklube service was great as usual, I've always been happy with them. This review is for the poor customer service I received from New Brighton Ford service department. I brought in my 2020 Ranger (46K happy with them. This review is for the poor customer service I received from New Brighton Ford service department. I brought in my 2020 Ranger (46K miles, purcased new from New Brighton Ford) and asked one of the service desk guys (didn't catch his name) to look at some bad corrosion on the roof rails. It is made from poor quality aluminum and has clearly been deteriorating for a long time under the paint, the paint had just fallen off a few days prior. He was uninterested in helping since I'm passed the 36K warranty and before he even looked at it, he told me that since I just noticed it now there was nothing that they would do about it. Ford online customer service mentioned that it might be covered under the 5 year warranty against corrosion, but New Brighton didn't even entertain that option, they just gave me an estimate of $1815 to replace 2 parts made from low-grade materials. New Brighton Ford seems to be only interested in helping out customers before the sale, I guess we won't be repeat customers. More

Jack Hackman and the other that help on my car are amazing and I couldn’t be more grateful amazing and I couldn’t be more grateful More

Good job. I do not want to fill out this section. I do not want to fill out this section. I do not want to fill out this section. I do not want to fill out this section. More

Wonderful service, on time with everything. Vehicle was throughly inspected and notified with me if I need repairs right away or in the future Vehicle was throughly inspected and notified with me if I need repairs right away or in the future More

Personable service. Honest and transparent purchasing process. This dealership provided better incentives and discounts than all others. Honest and transparent purchasing process. This dealership provided better incentives and discounts than all others. More

Service was great. I did this survey already. Please stop with the surveys thank you I did this survey already. Please stop with the surveys thank you More

Orlando in service rocks! Very helpful with all details, especially when complicated and needing direct contact with your well experienced technicians. All are overdue for a Very helpful with all details, especially when complicated and needing direct contact with your well experienced technicians. All are overdue for a free lunch and a raise in salary. Thank you O, Jason More

Great and timely service. Easy to schedule and I love having it done at my house. The technician was friendly and loved our dog! Easy to schedule and I love having it done at my house. The technician was friendly and loved our dog! More

Found my dream truck. Great people to work with. Would recommend to others. Friendly staff Great people to work with. Would recommend to others. Friendly staff More