New Brighton Ford - Service Center

Made reservation for service-a cluster Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chao Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chaos. No one knew what I was there for...People lined up in quick lane, no car for me and as if 7;50 am still waiting. Now I need to be driven to Roseville to get a car....horrible experience. More

Come on, New Brighton Ford. Good grief. My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what the problem was) for a quote. We agreed, hoping for a reasonable price. The quote result was unclear, instead it was “somewhere around $1800, could be more or less, depending on what’s involved...” and the $99 could not be applied towards the work nor did it even buy us a firm quote. I completely understand dealer repairs cost more than other garages and I’m completely willing to pay a dealer more. But not 300% more, which is what I discovered after a few phone calls. We got it fixed elsewhere for $600. One last kick in the shorts was the $99 turned into $114.94 at the cashier because New Brighton Ford apparently found a way to tack on another 15% for their unfirm price quote. I used to get oil changes there but now will get nothing from the gougers. More

Quick Lane? I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the d I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the desk and said I’m here for my free oil change. He doesn’t move a muscle and says you must be dropping it off. Dropping it off? For an oil change? He said they wouldn’t get around to it until about when we close? How is this quick? And u don’t take appointments?!?! Do people come and wait 3-4 hours for an oil change? The guy sitting at the desk didn’t have any desire to explain or help. He said well this is Ford’s way? What? I always buy from the Ford dealership in Plymouth and I’ve never heard of something so goofy. And if you can’t make an appointment, how does one plan their life to get an oil change? Thumbs down!!! More

poor service just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner o just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner or I can wait in their waiting area. I was told it was this dealerships policy. I will never buy or recommend them to anyone More

Truly Exceptional Service!!! I was traveling on a cross country trip with my family on a weekend. We started having issues with our 2002 Ford Excursion. We were driving through th I was traveling on a cross country trip with my family on a weekend. We started having issues with our 2002 Ford Excursion. We were driving through the area and called into the dealership and talked to Ted. Although we had no appointment he said he’d fit us in. We stopped in the dealership and not only did they have a technician come and check out the vehicle and give me a recommendation on what I needed to have done, but they were happy to do it. They got me back on the road quickly within an hour, with some fresh transmission fluid and with a bill much lower than what we expected. It was a truly exceptional experience and a real team effort! More

Awful customer service! My Husband has been going to New Brighton Ford for years to have service done on his truck. He has paid tens of thousands of $$ to them. They are so My Husband has been going to New Brighton Ford for years to have service done on his truck. He has paid tens of thousands of $$ to them. They are so unprofessional, with little customer service! I ask him why do you go to them?? He brings in his truck, waits for a day for ANYONE to call him back. He calls them and they say the service department has LEFT for the day!! Next day, he calls, someone finally calls back. He waits again all day to hear anything. I finally am fed up and drive him over before they LEAVE for the day,,, on the way there he finally gets a call! He feels ripped off with their service. Last visit he went in when his thermostat needed to be replaced. They determined yes, it should be replaced and did so. On the drive home, under 2 miles, the truck was still overheating. He turned around and took it back. They then said he needed full engine replacement because he drove it when it was overheating???? I have never felt so used from a car dealer!! More

Quick Lane Service I stopped in to the Quick Lane to get an oil change and tire rotation shortly after they opened (7:10 a.m.). I didn't get out until 10:00. Second ti I stopped in to the Quick Lane to get an oil change and tire rotation shortly after they opened (7:10 a.m.). I didn't get out until 10:00. Second time I have had the worst experience ever at this dealership getting ongoing maintenance on the used Ford Escape I bought with them this past summer. Their service staff was the worst. All three technicians on staff that day could barely be bothered to do anything--taking about 1.50-2.00 hours on average to perform an oil change and tire rotation per vehicle. When I started watching in the shop window, I could see one of the technicians taking numerous calls on his cell phone, and one of them just disappeared for close to 30 minutes. All three dragged their feet like it was a huge imposition to be at their jobs today and one visible stomped around and complained about customers when she had to come in and pick up a new service ticket. If Ford is ever wondering why the service department at this location isn't making any money they should check out the quality, skill, attitude and work ethic of their staff, their terrible customer service orientation, and do more to staff it better. At the rate it was going, a team of three was only able to handle four cars getting oil changes and tire rotations in two hours time. If people in these jobs wonder why these types of services are being threatened to be taken over by robots, they shouldn't if they ever visit this service department. More