Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
New Brighton Ford
New Brighton, MN
273 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 273 reviews
October 10, 2012
Blake Saxon was a pleasure to work with in purchasing a new 2013 Edge. He listened closely to what options and color I wanted and did not push what was available in inventory. He quickly located a suitab new 2013 Edge. He listened closely to what options and color I wanted and did not push what was available in inventory. He quickly located a suitable vehicle at another dealer and had it brought to New Brighton Ford. In pricing the car Blake clearly explained the Ford rebates available and then presented a good price without haggling. There was no high pressure tactics or other games. I've purchased a number of new vehicles over the years from various Ford, GM, and Toyota dealers and this was clearly the best buying experience I've had. More
by GaryHartmann
October 08, 2012
Really great to work with Shane, he helped me find the exact car I wanted and is friendly and helpful! Will definitely be coming back for my next car! exact car I wanted and is friendly and helpful! Will definitely be coming back for my next car! More
by karina.kosevich
Employees Worked With
Karina Kosevich
September 07, 2012
I began my relationship with NBF in July of 2004 after the purchase of a 2003 Ford Explorer. I purchased from NBF after looking at the same model at Midway Ford and being unable to get cooperation on a d the purchase of a 2003 Ford Explorer. I purchased from NBF after looking at the same model at Midway Ford and being unable to get cooperation on a deal. I began using your quicklane and service department at that time and was very impressed and satisfied in comparison to previous experiences at midway. In particular, I was always given excellent information and advice by Mandy M. I have recommended your dealership to family and others. More
by deanwm0
August 25, 2012
It started with laughing with Kate who set me up with Shane to talk about a used car I found. And it only got better from there. All were very professional and knowledgeable but they also showed caring Shane to talk about a used car I found. And it only got better from there. All were very professional and knowledgeable but they also showed caring as they worked hard to get me my first car! (at 56)I actually enjoyed this experience so much I can't imagine going anywhere else. I plan on telling everyone I know about New Brighton Ford. A huge thanks to Rock Stars Shane and Tony! Sincerely, Carol Monsour More
by cmonsour
Employees Worked With
Tony Smebak, Kate Vinzant
July 19, 2012
Brought our new 2012 Ford 350 in because we opened the tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into Ne tailgate and it popped out on the right side and dented the back of the truck last weekend. We had never seen anything like that before. Came into New Brighton to show them expecting them to fix it for us but they said they could do nothing for us that Ford would not fix it. We have only had this truck for 6 mos. and only use it on wknds to go up North. Imagine my shock when my husband told me. Bill Janssen has been corresponding with me and we are trying to resolve the issue if this is what Ford calls covered under warranty. According to Bill Janssen they are at the mercy of Ford they have done nothing wrong. New Brighton Ford at least does listen to you when you raise the issue that your're not a happy camper. I am pleased about that process.I will see how this plays out and how much it's going to cost us because it always seems to cost us even with a new vehicle. I was always pleased with my dealings with New Brighton Ford dealership very friendly and helpful staff and service. More
by valsparks
Employees Worked With
Service, Bill Janssen
June 22, 2012
Worked with Chris Kyes on the purchase of our new edge sport. The dealership didn't have the one that we wanted and Chris put in some extra work finding the right vehicle for us. We found the one we wan sport. The dealership didn't have the one that we wanted and Chris put in some extra work finding the right vehicle for us. We found the one we wanted at another dealership in Coon Rapids and they were unwilling to send it down to Saxon. After some "discussion" with the other dealership, Chris was able to secure this vehicle for us and the transaction was able to be completed. We couldn't be happier with the vehicle, I will say Ford has done some amazing things with their vehicles, and Chris and company were a pleasure to work with. I would also like to put in a plug for the finance manager Tony Smebak. Tony was a pleasure to work with, got us some great financing (he found better interest rates for us than the bank that I work for could offer), and he made the transaction a pleasure to wrap up. I would highly recommend both Ford, and this dealership. Our experience was a solid one. They are hard working, honest, and don't make it feel like your stereotypical car buying experience. Never once did I feel like I was being pressured into something, they simply laid out the options, answered questions, and helped us find what we were looking for. Cudos to the team at Saxon Ford! More
by cdraack
Employees Worked With
Chris Kyes, Tony Smebak
June 21, 2012
When I walked in, Blake was welcoming and we found the car I had looked at online and went for a test ride. He was great to work with and helped me make the right choice in purchasing my 2012 Focus. Ton car I had looked at online and went for a test ride. He was great to work with and helped me make the right choice in purchasing my 2012 Focus. Tony was also very helpful with the financial end of things. This was the first time I have ever bought a car that I financed myself, and I have had a great experience. I will be back next time I need a new car! More
by jcarpenter174
Employees Worked With
Jason Carpenter, Tony Smebak
June 16, 2012
I went to Saxon's because of their long-standing, reputable service to their customers and previous excellent service. Not knowing exactly what would be best for my circumstances, I found Blake Saxon reputable service to their customers and previous excellent service. Not knowing exactly what would be best for my circumstances, I found Blake Saxon extremely helpful. He listened and then identified a perfect match for my needs. Tony Smebak was deliberate and made the financial portion of the sale easy. Brooke Bliese was personable and friendly. All did their jobs well and made the buying experience a pleasure! More
by dbelfry
Employees Worked With
Tony Smebak
June 02, 2012
The staff members that I worked with were all very friendly and helpful. I had planned to make multiple stops at dealerships today and yours was the first and only stop I needed to drive home in a "n friendly and helpful. I had planned to make multiple stops at dealerships today and yours was the first and only stop I needed to drive home in a "new to me" used truck. I feel like I got the best deal possible and am very pleased with my purchase. Robert was very helpful from my arrival, through the purchasing process, right to the end with the tutorial of all of my trucks gadgets. More
by mauzyjr
Employees Worked With
Dennis Mauzy
May 20, 2012
I originally purchased my Ford Fusion at Morrie's in Buffalo, Mn. While I was visiting the cities the wrench(transmittion light came on. I took it in and they gave me a car to use for as long as nece Buffalo, Mn. While I was visiting the cities the wrench(transmittion light came on. I took it in and they gave me a car to use for as long as necessary for free. They got right back to me on a Sat. morning and told me that they would have to keep it. I got it back the following Tuesday and then I purchased the 100,000 mile warranty because it was 100 miles from the warranty being up. Every one I dealt with was efficient, friendly and helpful. Which I thought would be a night mare turned out so well with no trouble. More
by cjgrabow
