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New Brighton Ford
New Brighton, MN
273 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 273 reviews
January 07, 2020
Bait and switch They had a car on the show room floor for $18,000 I said I wanted it but wanted to test drive it, they did not want to take it off the floor until i b They had a car on the show room floor for $18,000 I said I wanted it but wanted to test drive it, they did not want to take it off the floor until i bought it so they set up a different one with the same features black and not red. so I took it out and liked it, I came back and they removed the sticker from the car i was looking at. then then did up an offer but changed the price to $25000 up from $18000 I ask why the change and they first said it was an error and they would not honor that price after talking with them they said if i pay a very high interest rate 6% up from the .9 % I had been approved at I could get it for the $18000 they or course blamed Ford for this. I did not buy and will not go back to this dealer More
by bob
Employees Worked With
Sales manager
August 28, 2019
Lied to by jerry carroll in special finance I bought a 2010 F150 from jerry carroll, was told it was a 2 owner truck from canada and was really clean, come to find out that a carfax after I boug I bought a 2010 F150 from jerry carroll, was told it was a 2 owner truck from canada and was really clean, come to find out that a carfax after I bought came back with a severe accident report, the caxfax when I bought was a clean no accident report, I purchased the for 19,000 which was high on blue book, I contacted jerry when I found about the accident report with the problem I had with it having a accident, the help he was trying to give me was trading it in and getting low blue book value, So their was no help from them and no remorse from jerry for lying to me, after paying payments and down payment and what I got for trade in at a different dealership who got me in a new vehical and financed in 30 minutes I lost $16,500 all together, THAT IS A BIG LOST OUT MY POCKET FOR A LYING SALES/FINANCE PERSON TO GET A SALE, I HAVE NOT BEEN OFFERED ANY HELP FROM THAT DEALERSHIP EVEN AFTER I TALKRD ANDEFT MESSAGES WITH THE GENERAL MANAGER RICH LIEN, SO AFTER THEY GET THE SALE THE COULD CARE LEES ABOUT YOU!!!!!! I AM PROCEEDING WITH EXERCISING MY LEGAL RIGHTS More
by Mike I
Employees Worked With
Jerry carroll and rich lien
July 18, 2019
Easy to work with We enjoyed the service. The staff were friendly, and efficient. I would highy recommend friends and family to buy their next car from Saxon Ford. We enjoyed the service. The staff were friendly, and efficient. I would highy recommend friends and family to buy their next car from Saxon Ford. More
by Escape2016
Employees Worked With
Tony Smebak, Ryan Wichman
December 19, 2018
recall issues to be fair I probably would not recommend any ford dealership. having said that here's my issue. I am a lifelong ford truck owner. ( my first a 1965 f to be fair I probably would not recommend any ford dealership. having said that here's my issue. I am a lifelong ford truck owner. ( my first a 1965 f100 4x4). I leased a 2016 f 150 from this dealer a year and a half ago. last winter I had door latching problems.(doors wouldn't stay latched). it was serviced to the best of the dealers ability. this winter the same thing is happening. this is a very unsafe situation. (the doors can come open while driving). I have 2 major issues. I was told they could not do the warranty/recall work for 2 weeks. this leaves me driving an unsafe vehicle till then. also, did the dealership know about this huge issue when they sold me this vehicle. ford has known about this for 2 years. there is pending lawsuits on this issue in certain states I have read. in the meantime I am left with a 4x4 pickup that is unsafe to drive in the cold weather because of door latch issues. I was going to buy this vehicle at lease end but not now. these 2015-2017 f150's will depreciate in value faster than other vehicles and I don't think a splash guard inside the doors is nothing more than a band-aid at best. More
by jamartin
Employees Worked With
i do not remember my sales associates name
October 30, 2018
Made reservation for service-a cluster Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chao Scheduled a service appt. specified I have a meeting so I need to be in and out. I was clear I needed a rental. When I arrived at 7;00, it is chaos. No one knew what I was there for...People lined up in quick lane, no car for me and as if 7;50 am still waiting. Now I need to be driven to Roseville to get a car....horrible experience. More
by Warden
Employees Worked With
Unknown
October 06, 2018
Dave Wells salesman Highy knowledgable, friendly, trustworthy! He’s my go-to resource! Ford all the way! He provides a thorough “tour” of your new vehicle and on the read Highy knowledgable, friendly, trustworthy! He’s my go-to resource! Ford all the way! He provides a thorough “tour” of your new vehicle and on the ready with answers to any questions. More
by darby64
Employees Worked With
Dave Wells
June 09, 2018
Come on, New Brighton Ford. Good grief. My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what My teen son bought an old Ford truck with a leaky fuel tank we brought it in for a repair quote. They required $99 diagnosis (even though we knew what the problem was) for a quote. We agreed, hoping for a reasonable price. The quote result was unclear, instead it was “somewhere around $1800, could be more or less, depending on what’s involved...” and the $99 could not be applied towards the work nor did it even buy us a firm quote. I completely understand dealer repairs cost more than other garages and I’m completely willing to pay a dealer more. But not 300% more, which is what I discovered after a few phone calls. We got it fixed elsewhere for $600. One last kick in the shorts was the $99 turned into $114.94 at the cashier because New Brighton Ford apparently found a way to tack on another 15% for their unfirm price quote. I used to get oil changes there but now will get nothing from the gougers. More
by Steve Benson
Employees Worked With
Forgot names
April 28, 2018
Bad job on my car Went to get my brake light fixed and a oil change they said my brake lights no problem. Came home and my boyfriend said my blinker and brake light wer Went to get my brake light fixed and a oil change they said my brake lights no problem. Came home and my boyfriend said my blinker and brake light were out.!! OF course they fixed it for free. More
by Lori
Employees Worked With
Brad
April 27, 2018
Quick Lane? I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the d I just stopped in at 3pm, as I haven’t used my free oil change since I bought my used summer car there last fall. I approached the guy behind the desk and said I’m here for my free oil change. He doesn’t move a muscle and says you must be dropping it off. Dropping it off? For an oil change? He said they wouldn’t get around to it until about when we close? How is this quick? And u don’t take appointments?!?! Do people come and wait 3-4 hours for an oil change? The guy sitting at the desk didn’t have any desire to explain or help. He said well this is Ford’s way? What? I always buy from the Ford dealership in Plymouth and I’ve never heard of something so goofy. And if you can’t make an appointment, how does one plan their life to get an oil change? Thumbs down!!! More
by ConfusedQuickLane?
Employees Worked With
I did not get his name. I have a couple I’d like to call him though
February 13, 2018
poor service just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner o just received a recall notice for my 2016 explorer. the service is supposed to take 4-6 hours. no free loaner. can get the privilege of a $35 loaner or I can wait in their waiting area. I was told it was this dealerships policy. I will never buy or recommend them to anyone More
by calcal
Employees Worked With
the guy in service scheduling
