New Brighton Ford

I am always pleased with the service my vehicle receives. They perform a thorough check of whatever the issue may be. Love the shuttle service that is available. They perform a thorough check of whatever the issue may be. Love the shuttle service that is available. More

Bought my first new vehicle ever. New Brighton Ford treated me with respect and ordered exactly what I wanted at the price I wanted to pay. treated me with respect and ordered exactly what I wanted at the price I wanted to pay. More

This review only pertains to the poorly-run Service department at the New Brighton Ford dealership. Non-existent communication has been a constant problem with this place. I had to call to check on department at the New Brighton Ford dealership. Non-existent communication has been a constant problem with this place. I had to call to check on the status of my car at least 4 times; left a voicemail twice. I did not hear back from anyone from the dealership until the third day … after calling multiple times trying to get a hold of someone. The person I worked with – Tim H. – was extremely unprofessional. No apologies or reasoning as to why there was no communication. This isn’t the first time this has happened. The last time I brought my car to this place … the same thing happened. But I decided to let it go. Doesn't look like things have improved. Communication is definitely not one of their strong points. Also, I made an appointment to bring my car in. I was told it would take a day or two. They did not even work on the car till the third day – after I had called repeatedly to check on the status of the repairs. Not sure what the point of the appointment was. The repairs were going to cost me about $2000. Based on the appalling experience with the Service department thus far, I decided to have it fixed elsewhere. I’d rather give my business to a place that will treat their customers better. Needless to say, I will not be bringing my car to this dealership in the future, and I would encourage other people to stay away from this place. More

I found the head of the service department rude when trying make an appointment. I needed to have a brake control for trailer installed and 20,000 mile service with oil change tire rotation. He told me trying make an appointment. I needed to have a brake control for trailer installed and 20,000 mile service with oil change tire rotation. He told me to make it though quick lane service which already told me to talk with Service department. I than went back to the quick lane and explained what i needed done and they setup one for the following week. the manager for quick lane was very nice. the next week dropped truck off to find appointment was blocked off but no information was put in for want needed to be done. I also checked online and found the ford part they charged me was hundred's more than the price op ford web site. More

I found the car I wanted online. I was allowed to test drive it by myself. The experience was great with no pressure. The salesperson Martin was very pleasant to talk to. drive it by myself. The experience was great with no pressure. The salesperson Martin was very pleasant to talk to. More

Experience was great and they found the vehicle I wanted with all the options I was looking for. Staff is super friendly and pleasant to work with. with all the options I was looking for. Staff is super friendly and pleasant to work with. More

Unfortunately, my experience with New Brighton Ford was not good. In fact, it was terrible. -Multiple unreturned phone calls. This was a HUGE issue. I left many, many messages for both the business manage not good. In fact, it was terrible. -Multiple unreturned phone calls. This was a HUGE issue. I left many, many messages for both the business manager and service and had terrible luck getting anyone to call me back. -Treated rudely from the service department. -Having my sales person pass the buck to service to have them not take care of me either. -Not taking care of existing recalls prior to me buying the vehicle. -NB Ford not getting back to me resulted in them saying my 3 day warranty was not valid. I had to take care of setting up towing myself and then they wanted to have it go against my warranty. I felt like I had been taken for a ride. I have loved Ford my entire life. New Brighton Ford is a black mark on the Ford brand. I have written a document in an email detailing my experience and sent it to the manager at NB Ford, but have not heard a word back. More

Do NOT purchase a vehicle from here. They will knowingly sell you a car that needs major fixes but when you ask them to look at it they will beat around the bush until your 3 day or 300 mile exchange period sell you a car that needs major fixes but when you ask them to look at it they will beat around the bush until your 3 day or 300 mile exchange period passes. Or they will simply lie and tell you that the issue doesn’t need to be repaired at this time. But 4 other mechanics tell you to otherwise. I would of have 0 stars if that was an option. Take your business to a more deserving dealership. More

Power train warranty service work - there was a lack of communication from assigned service rep. I had to reach out to determine status of vehicle, and if it was considered warranty work nmby Ford technic communication from assigned service rep. I had to reach out to determine status of vehicle, and if it was considered warranty work nmby Ford technician. Was told vehicle needed a new oil pan gasket and that when replaced, it needed to sit for 24 hours. I was then called a few hours later that vehicle was completed. When arrived to pick vehicle up, it had been billed wrong and billed me $650.00. The unfortunate staff person then had to sort out the problem after service hours were over for the day. She was kind and courteous while troubleshooting the situation. After a 25 minute delay, a new bill, demonstrating warranty work was created and ready for me to sign to take vehicle home. More

bought a 2015 f 350, had issues from the start, new brighton ford,did very little to fix, now the truck is being fixed somewhere else,no help from dealer,they said,,,on your own,,,never step foot there brighton ford,did very little to fix, now the truck is being fixed somewhere else,no help from dealer,they said,,,on your own,,,never step foot there again...crooks. More