New Brighton Ford

My husband used this dealership for his Explorer service so when I needed a car, it was natural for me to go here. Everything went so smoothly and I believe the car the salesman found for me was just waitin so when I needed a car, it was natural for me to go here. Everything went so smoothly and I believe the car the salesman found for me was just waiting for me! It is perfect for me. More

I had a great experience buying my used 2018 Ford Escape from New Brighton Ford. They had exactly what I was looking for , roof racks and 4 wheel drive, at a price I could afford. There was an issue with from New Brighton Ford. They had exactly what I was looking for , roof racks and 4 wheel drive, at a price I could afford. There was an issue with the passenger door window switch which we made an appointment to fix it which they paid for. The financing was easy. I recommend New Brighton Ford!!! More

Nothing to do with sale person, after told them the damage to my car , before buy it mangers see damaged we well taken car to repair, 2 o3 day later no not repair too much money , what xxxx yellow pap damage to my car , before buy it mangers see damaged we well taken car to repair, 2 o3 day later no not repair too much money , what xxxx yellow paper you still own me is proof paper you signed, if not fix check cost $ 2000. Repair door, mangers xxxx me off , need take to court that own me More

I was treated with respect and have been there many times. It's my go to dealer. times. It's my go to dealer. More

Great service, great dealer! They treat you very well and professionally. Communication is good. They explain the whole process, and what can and can't be done to get your new They treat you very well and professionally. Communication is good. They explain the whole process, and what can and can't be done to get your new vehicle delivered in a timely manner. Sean Devine was my main contact and his help was consistent and invaluable. Highly recommended. More

Really? $175 for an oil change and tire rotation. My 4th attempt at trying to use this dealership. $175 for an oil change and tire rotation. My 4th attempt at trying to use this dealership. More

Jerry Carroll and the salesman that worked with him did a fantastic job in getting me a really good vehicle and made me feel as if I was buying a new vehicle.. Definitely I would buy from you guys again and fantastic job in getting me a really good vehicle and made me feel as if I was buying a new vehicle.. Definitely I would buy from you guys again and recommend this dealership thanks again More

I've brought my car to this dealership a few times now, and have never had a good experience in their service department. I've have a few very nice interactions with a few of the employees, but overall, my and have never had a good experience in their service department. I've have a few very nice interactions with a few of the employees, but overall, my experience has been pretty bad. There are no multi-point inspections done, there's no review of issues, nobody calls back, and what's the point of scheduling (and rescheduling when they don't have the parts) the service appointment in the am, when they don't then have time for someone to work on it until the afternoon and then it doesn't get done in time? I paid for an oil change, but really not even sure if one happened, as the sticker wasn't updated and no liquid levels checked, tire pressure was low and again, no review/receipt of any multipoint inspection. Calinthia was great and easy to work with. But the service manager (Terry I think?) has always been rude and seems frustrated if you ask any questions, and doesn't seem like he likes his job at all. I was also transferred to him when I called for an update, and I never heard back. More

If you buy a vehicle from New Brighton Ford you better If you buy a vehicle from New Brighton Ford you better hope you don't have any service issues because their service department sucks. We bought a Fo If you buy a vehicle from New Brighton Ford you better hope you don't have any service issues because their service department sucks. We bought a Ford Escape from this dealership and there is a recall on the instrument cluster panel for the year of our Escape but apparently our vehicle is not covered because the Escapes made at the plant our Escape was manufactured at are not covered, no one at Ford knows why. The frustrating part of this is when I was talking to the service manager at New Brighton Ford, and I explained to him I was just looking for an explanation as to why our Escape is not covered under the recall, he said to me "We didn't make the vehicle, your issue is with Ford." (WOW! He didn't really say that did he? Oh, yes he did!) I explained that I was looking for some help in getting an answer at to why our vehicle is not covered under the recall. Again I received the response "We didn't make the vehicle." I asked "Are you a Ford dealer?" Response: "We are a franchise." I asked again, "Are you a Ford dealer?" Response: "Well, I guess we are a franchise dealer but we didn't make the vehicle." My advise, take your business to someone other than New Brighton Ford. More

I brought my Ford Escape into the service department on 7-15-21 for a rattling noise coming from the passenger door/glove box area. Tim Hooper, the service advisor is rude and unprofessional!! This is not 7-15-21 for a rattling noise coming from the passenger door/glove box area. Tim Hooper, the service advisor is rude and unprofessional!! This is not the first time I have run into this issue with Tim. I felt like my concerns were not important to Tim and that I was wasting his time. No, communication at all. I get a phone the next day saying my vehicle is ready to be picked up. When I asked what was wrong, Tim replies "nothing really. The spare tire in the back was loose, and you have the metal clips on the head rests." I told him that is NOT what is making the rattling noise. I went to pick up my Escape, the paperwork states the noise is gone after they secured the spare tire and road test was performed. When I left the dealership, I immediately heard the noise!! I made an appointment at Superior Ford in Plymouth and was treated with RESPECT and my concerns were taken care of. Superior Ford immediately found that the LH lower body side panel had broken clips and missing bolts. They had to install new plastic clips and nuts on LH under body/side panel. Superior Ford also found a coolant leak that required my short block to be replaced. I do not think New Brighton Ford even looked or inspected my Escape on July 15, 2021!! Please tell me how New Brighton Ford missed this when Superior Ford called me within 1.5 hours of dropping my Escape off to tell me what the issue was. Incompetent employees who do not care about their customers concerns. I will never go back to New Brighton Ford!! More