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Nemer Volkswagen
Latham, NY
325 Reviews
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Showing 325 reviews
January 23, 2010
BUYER BEWARE of any vehicle that you purchase from Nemer VW of Latham, NY. Better yet, RUN far away from them as fast as you can and purchase your VW from another VW dealer in the Albany, NY area. I pur VW of Latham, NY. Better yet, RUN far away from them as fast as you can and purchase your VW from another VW dealer in the Albany, NY area. I purchased a used 2002 VW Beetle from Nemer in December 2008. The night I picked it up the ABS light came on. I went back in to complain and the Sales Manager, Daryl Bagby, convinced me to take the car and that they would fix the vehicle as it had a "VW Certified Warranty" on it. Two years later and over ten visits to their Service Department and the ABS light and brake problems are still not fixed. They have changed the ABS module, the ABS wiring harness, ABS sensors and countless other ABS parts numerous times and they cannot fix the LEMON. Granted I never had to pay anything for all this work but having the car out of service for weeks on end made owning this vehicle a living nightmare. Countless trips to the dealership to work out an arrangement to return this vehicle proved to be fruitless and they refused to make good and work with me on a purchase of a new vehicle to replace the LEMON they sold me in the first place. Their feeling was that they never charged me for any of the repairs so they did their part in keeping me happy. I finally got fed up with their constant run around and bought my daughter a new 2010 vehicle from another dealership who treats their customers with respect. Nemer VW in my opinion is a terrible dealership and you should consider my story as well as the others on this webpage as testimony to how bad you will be burned if you buy or service at Nemwer VW. More
by Burned by Nemer VW Latham, NY
Employees Worked With
Anna Halpin, Steve Canyon
January 03, 2010
I have taken my vehicle (2007 Jetta) to Nemer twice for the same problem with my brakes. The rear brakes wear unevenly on the same side and this first happened at only 20,000 miles. Again, just like clockw the same problem with my brakes. The rear brakes wear unevenly on the same side and this first happened at only 20,000 miles. Again, just like clockwork it happened again at 40,000 miles. Both times I had to argue, fight, and even call corporate to get a good response. The best I got was 1/2 off the price. Complete joke because both times the brakes were so bad it was a complete safety hazard to drive. As a matter of fact the first time it happened they said it was the brakes "cleaning themselves"... a month later I had no rear brakes. Even at 1/2 off I paid far too much. They don't do much to help you nor do they really care when the problem is so bad you can't take it somewhere else. I will not return to Nemer ever again. Oh - and for their "generosity" they kept asking me to give them a perfect review when corporate called me to check on how my experience was and they said anything less than the top score counted as bad. Seriously? I called corporate to complain and they then ask me to make it all better with corporate? Totally unprofessional. More
by angry_VW
Employees Worked With
Service manager
September 27, 2009
Dis-Honest. I was 100% buying a VW the day I went in. Dis-Honest. I was 100% buying a VW the day I went in. Would not even give me a ballpark price unless I went inside and "sat down". I was looking f Dis-Honest. I was 100% buying a VW the day I went in. Would not even give me a ballpark price unless I went inside and "sat down". I was looking for either a new or used Jetta. I had some questions about the price of used cars they had, but was told that before they would even approximate a price I had to go inside and fill out some paperwork. When I questioned why, the salesman told me that the price would depend on "different types of things" like "income, financing options, down payment". On a USED car?!?!?!. He asked me, "If I tell you a price that works for you, will you purchase the vehicle today?". "ABSOLUTELY, once I check and see if it is a good deal on my laptop (which I had with me) and be sure it checks out on Carfax.com", I responded. He then told me he could not even give me an idea of price range without going inside. Told me that I should have looked up prices before I came to the dealership. I asked about leases and options, salesman told me info that was not clearly not true. Such as a $179/month lease on an SE Jetta with only $2500 down. He said, "Lets go inside and put some things on paper and then we can see what comes up". I asked in any of the VW's come with remote start and salesman told me that they do not but Nemer could install aftermarket options on a leased vehicle "without a problem". But a remote start will void the warranty. When I asked the salesman about this he said that "We don't really service the warranties, so it does not really matter if a remote start is put in." Bottom line is that I left this dealership and went to another VW dealership in Rensselaer and bought a New 2009 Jetta SE. Nemer VW is dis-honest. Do not go here!!! There is another much better VW dealership in Rensselaer. Here's a tip... never go to a dealership that does not post the price of their used vehicles on the vehicle. They are trying to scam you. Nemer, if your salesman would have given me a price without having to "go inside, sit down, and do some paperwork" he would have sold the used vehicle for CASH (certified bank check) that day. More
by hello3
Employees Worked With
"ED"
November 19, 2006
THE REAL NEMER hi, i have dealt with both sales THE REAL NEMER hi, i have dealt with both sales and service and i would have to say it was nice to buy the car there. they gave me what i wante THE REAL NEMER hi, i have dealt with both sales and service and i would have to say it was nice to buy the car there. they gave me what i wanted for my trade and worked with me to finance a 2006 GTI there new body style they seemed to be so proud of. it WAS a nice car a with the 2.0T and all the nice options. that is where the story goes bad, first i had a problem with the service dept. when i had my first oil change at 5,000 miles. they did not know how to reset a computer that said that i still needed service. i had to come back the next day to have it reset, not so bad though. then came the real problems, iwas driving down the highway and my car just stoped running. i have it towed to nemer, this sucks it only has 5,751 miles on it. takes nemer 6 days to fix my fuel pump modulater,way 2 long to me. so i get the car back and i think oh well a fluke thing, but its not. second oil change 10,000miles, they didnt reset computer again, i had to leave it there for the weekend so not to go over the miles and void my warrinty. im pissed now. i get it back and its all good untill11,000 miles air bag system goes bad, now i could tell you the hole story but its to long. in short 3 rental cars and 1million phone calls later after 3 1/2 months of them fighting with me about fixing it, i am getting a 2007 because i had to threaten them with the lemon law. oh yea the rentals suck i bought a 24K car and got a KIA rio "SUCKS" an 8K car for a rental. had to complain about that untill i got a jetta. the service is slow and you have to wait forever for any results, dont expect to be treated nice if your car is covered by warranty or if u dont have alot of cash to hand to them. not friendly or timley DO NOT GET YOUR NEW CAR SERVICED THERE More
by bccameron
Employees Worked With
Sales and Service
December 01, 2005
Hi! My GF took her 00 Jetta to Nemer for parts/labour Hi! My GF took her 00 Jetta to Nemer for parts/labour estimate for driver's side mirror. Just the cover and the mirror surface had to be replaced a Hi! My GF took her 00 Jetta to Nemer for parts/labour estimate for driver's side mirror. Just the cover and the mirror surface had to be replaced as the actual mirror motor was fine. Nevertheless, she was told it was just an "illusion" and she would have to spend $482 for repairs. The funny thing is that I called a few day later and I got a different quote ($72 lower) for the same issue. It means they are particularly bad to female customers. We took the car to Capital Cities VW (www.capitalcitiesvw.com) and got quoted $132 having friendly service and some extra freebies thrown in. Do I need to say more? Don't know much about sales but stay away from service department! More
by Elric
