Nemer Volkswagen
Latham, NY
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We are extremely disappointed with how our deal ended up with this dealership. I would not recommend them and I find their dealings pretty insincere. I understand that things have a way of changing, but th with this dealership. I would not recommend them and I find their dealings pretty insincere. I understand that things have a way of changing, but they never notified us that our monthly payment was going to be $100 more than what we had agreed upon. We went in to sign the papers and they tried to pull this over on us at this point in time. We didn't think that they were as honest with us as they could have been. More
My salesman Bob Cantina was very helpful and gave me all the attention I needed in dealing with my new lease. It only took two days to pick out and car and trade in my old lease. Everything went smooth an the attention I needed in dealing with my new lease. It only took two days to pick out and car and trade in my old lease. Everything went smooth and hassle free! I love my new Jetta!! This is my 3rd one and I will hopefully be back for another in 3 years! More
Below is a version of the glowing email we submitted to the Nemer sales/sales management team after leasing our 2010 Volkswagen CC in November '09: Dear Ric, Once again, I want to thank you for comi the Nemer sales/sales management team after leasing our 2010 Volkswagen CC in November '09: Dear Ric, Once again, I want to thank you for coming to work for five hours on your day off to help us. We could not and would not have finalized our decision to lease the CC without your helpfulness, patience, and commitment to service. As I told you when we first connected, I am not at all a fan of car shopping (and I don't know too many people who are). However, throughout the course of our conversations and given the vast amount of insight you provided on all the Volkswagen products at which we looked, I quickly realized that you made the process both informative and - dare I say - enjoyable. You definitely have the ability to "read" your audience (must be from your days as a stand-up comedian!), for I felt that you combine a knack for light-heartedness with a focus on maintaining professionalism. When it came time for you to make the sales pitch and talk dollars, you did so without at all being overbearing. Rather, you allowed us to spend a couple of days thinking about everything, then ultimately reached out to us regarding a vehicle that both suited our needs AND fell within our price range (not to mention that you were willing to negotiate with us to make this happen). And - by the way - we absolutely LOVE the CC!!! We look forward to continuing our relationship with Nemer VW over the years, and we will be sure to recommend you as a sales representative (and Nemer VW) to any of our friends and family members who are in the market for automobiles. Thank you again! More
My fiance and i had done quite a bit of research on cars and generally knew what we were looking for before we decided to pay Nemer VW a visit. Michael walked right up to us and inquired our interest in VW and generally knew what we were looking for before we decided to pay Nemer VW a visit. Michael walked right up to us and inquired our interest in VW and was very knowledgeable about the Tiguan that held our interest. We found out much more about the Tiguan and were impressed at his expertise in different VW brand vehicles. The other staff we dealt with were also friendly and professional. We had a great experience and would recommend this dealership to everyone looking for a great car, and service with reliable and great group of people. More
Unlike many other dealerships, the sales staff at Nemer is relatively laid back. Devin McNamara sold us our car and patiently waited while we test drove a large number of candidate vehicles. He was knowled is relatively laid back. Devin McNamara sold us our car and patiently waited while we test drove a large number of candidate vehicles. He was knowledgeable and extremely friendly. Anyone would be lucky to have him as a representative. The only negative experience was that it took the dealership an inordinately long time to detail the car after we'd purchased it. While I understand that they were short on staff at the time, it seemed reflective of an asymmetry between pre- and post-sale helpfulness. More
Ric was a wonderful salesman. He was not pushy or edgy to sell a vehicle. When I purchased my new beetle he went through exactly everything I needed to know about the vehicle. He returned my phone calls, ans sell a vehicle. When I purchased my new beetle he went through exactly everything I needed to know about the vehicle. He returned my phone calls, answered all my questions, and was overall GREAT! I would def. recommend Ric to anybody looking for a new or used car. Patrick, the financial rep, was also great, he went over all the numbers and figures I asked for and got me the best price that fit in my budget, as well as Ric! I will def. go back there! More
We are very happy with this dealership. Everyone seems to bend over backwards to help us. They are always cheerful and appear to be glad to see us when we stop by. We had our first service on Saturday and bend over backwards to help us. They are always cheerful and appear to be glad to see us when we stop by. We had our first service on Saturday and my car was returned in perfect condition. I really enjoy the personal touch I receive each and every time I walk into the dealership. I feel like my business matters to them. More
Very courteous and respected my time. Support staff as well as my dealer, Devin, were responsive. Great follow-up after the sale. I needed dealer installed parts installed and the service team was effic well as my dealer, Devin, were responsive. Great follow-up after the sale. I needed dealer installed parts installed and the service team was efficient. Recommending the VW Jetta TDI and Nemer VW to friends. More
The service people I have worked with have been informative and helpful. My experience at Nemer has always been a good one. I have had a nuber of repairs done and bought my tires through Nemer an informative and helpful. My experience at Nemer has always been a good one. I have had a nuber of repairs done and bought my tires through Nemer and have been very pleased on all counts. They know ho I am when I call and work with me to get done what I need in a timely fashion. More
I bought a new vehicle from Nemer - so this was my experience with purchasing somthing NEW, not USED (i make this point, because buying a new car and buying a used car are two completely different bal experience with purchasing somthing NEW, not USED (i make this point, because buying a new car and buying a used car are two completely different ball games): I walked into Nemer knowing exactly what i wanted (TDI model) and told Bob C. Bob searched the inventory and they didn't have the car i wanted so he went out of his way to find the car at another dealership, had someone drive out and swap similar models (i wanted the TDI) and i had my new car within a little over a week. Nemer took care of EVERYTHING. From the time i called them to check inventory to the day i picked up the car, they were courteous, friendly, helpful, and they got me coffee from Starbucks across the street! Who does that? no one. I've dealt with 4 VW dealers in the last year and Nemer BY FAR was the best car dealership i have ever dealt with. They understand money, they understand your budget and do not force you into a situation that you walk away from feel uneasy. More