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Nelson Mazda Murfreesboro - Service Center
Murfreesboro, TN
345 Reviews
345 Reviews of Nelson Mazda Murfreesboro - Service Center
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July 18, 2021
Fast and easy. Dropped my car off before work and picked up right after work. I was given updates while service was being done. Very happy customer here! up right after work. I was given updates while service was being done. Very happy customer here! More
by ltawatson
Verified Customer
July 17, 2021
Treats every customer with equal respect and always helpful. Great at what he does. He is knowledgeable about the cars that are being serviced. Had issues with other dealers in the past not really know helpful. Great at what he does. He is knowledgeable about the cars that are being serviced. Had issues with other dealers in the past not really knowing their products. Nelson Mazda service is different and that’s what makes their service stand out to me. More
by Sammy Clark
Employees Worked With
Chase, Devin, Joseph Leming, Lonnie Stevens, Zach Puckett, John Pate
July 06, 2021
Great customer service and reasonable pricing. They listen to the customer and gain good understanding of situation at hand. I would recommend friends and family. listen to the customer and gain good understanding of situation at hand. I would recommend friends and family. More
by audrey071hawkins
Employees Worked With
Lonnie Stevens
July 05, 2021
Great service of my car. Couple of recommendations were made for my car but the final decision was left to me to make. No pressure was put on me. made for my car but the final decision was left to me to make. No pressure was put on me. More
by Emmanuel
Employees Worked With
Lonnie Stevens
June 25, 2021
I was pleased with my service experience at Nelson Mazda. The friendly, business-like manner of the esstablishment was delightful to experience. The work done on my vehicle was completed promptly. I wil The friendly, business-like manner of the esstablishment was delightful to experience. The work done on my vehicle was completed promptly. I will not hesitate to recommend Nelson Mazda to my friends. More
by MIKEPETRO1
Employees Worked With
Zach Puckett
June 24, 2021
Friendly, pleasant, I had everything handled in good time. Spacious and airy waiting area. Surprised to see no one wearing a mask since TN has less than 40% of its population vaccinated and I could not time. Spacious and airy waiting area. Surprised to see no one wearing a mask since TN has less than 40% of its population vaccinated and I could not tell who was vaccinated and who was not. Customer care should at top of mind and I feel like my safety was not considered with a pandemic far from being under control. More
by beverley.miller
Employees Worked With
Chase Warren 4 stars , Zach Puckett
June 24, 2021
This dealership is always really clean The people are This dealership is always really clean The people are always friendly from the time to you walk in and walk out to your car. 5 This dealership is always really clean The people are always friendly from the time to you walk in and walk out to your car. 5 More
by elveta.cooper
Employees Worked With
Lonnie Stevens, Zach Puckett
June 20, 2021
When I went in I was greeted even before I got out of my car. they even knew who I was and why I was there. It was so nice. It was done before I knew it. I will never go anywhere else. car. they even knew who I was and why I was there. It was so nice. It was done before I knew it. I will never go anywhere else. More
by CJDCJD58
June 15, 2021
I’ve visited several times. Initially the service was perfect, now everytime I visit something is not done right. Examples would be I either call back on the highway with a TPS sensor going off because t perfect, now everytime I visit something is not done right. Examples would be I either call back on the highway with a TPS sensor going off because they didn’t reset it, or I have to go back and ask why the car is shaking when breaking and it didn’t before, yet they put 4new tires on. “Oh you can bring it back and they can drive it around.” “The tech didn’t feel that shaking/vibrating you experienced.” Go to another Mazda in Cool Springs because it vets worse, they immediately tell me my rotors are worn and my tires need balancing?! Since when is a tire balance not standard with the purchase of four new tires?! And if it’s not, why wouldn’t you explain that it was needed? They are absolutely the sweetest people but things have changed in the way of quality and attention to detail. My service attendant use to come and tell me when my service is complete or at least text me, not now. I sit and wait and yet look up and my car has been pulled upfront as complete for several minutes. And no one has notified me. I think Nelson Mazda Murfreesboro has something special but I may have to find another location to service my car if I have to jump through hoops to get better service. It makes me sad to say this because I truly thought I found the service team jackpot in them. More
by niana101
Employees Worked With
Lonnie Stevens, Zach Puckett
