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Nelson Mazda Murfreesboro - Service Center
Murfreesboro, TN
345 Reviews
345 Reviews of Nelson Mazda Murfreesboro - Service Center
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August 04, 2021
Everyone was very nice. I needed to change my appointment time and they were super helpful. Clean waiting room, nice staff. I am very happy with the service time and they were super helpful. Clean waiting room, nice staff. I am very happy with the service More
by Cp
Verified Customer
August 02, 2021
Would be great if the dealership would service a car properly. They've known that tje car has been slightly modified and have serviced it before, but now refuse to diagnose why there had been vibrations properly. They've known that tje car has been slightly modified and have serviced it before, but now refuse to diagnose why there had been vibrations radiating from the front. I told them I may have thrown a weight or that my wheels need balancing, yet they refused to properly diagnose it and did not fix the problem. Took the car to tire discounters in Smyrna, all I needed was a balancing. I told Mazda that, yet they said switch to oem parts. More
by CARVERHUNTER20
Employees Worked With
Zach Puckett
July 30, 2021
Awesome team, awesome service. While doing the repair on our vehicle, they provided us a loaner. Always friendly and knowledgeable staff. Always checking on recalls while the vehicle is in the shop. our vehicle, they provided us a loaner. Always friendly and knowledgeable staff. Always checking on recalls while the vehicle is in the shop. More
by DEEDA21
Employees Worked With
Lonnie Stevens, Zach Puckett
July 27, 2021
Really appreciate the service I always receive. Been dealing with Nelson Mazda for many years. Top notch service and advice. Dedication, friendly, will not go anywhere else. dealing with Nelson Mazda for many years. Top notch service and advice. Dedication, friendly, will not go anywhere else. More
by A53FORD
Employees Worked With
Lonnie Stevens
July 26, 2021
Really appreciated having just one person to deal with through out the two days. Zach was exceptionally kind to me and I thank him for his thoughtfulness. through out the two days. Zach was exceptionally kind to me and I thank him for his thoughtfulness. More
by POLLYMINYARD
Employees Worked With
Zach Puckett
July 21, 2021
My vehicle has been serviced at at Nelsons for a number of years. I am pleased with the service, the staff, and the dedication that I have experienced at the dealership. As long as this continues, I will of years. I am pleased with the service, the staff, and the dedication that I have experienced at the dealership. As long as this continues, I will continue to bring my vehicle there. More
by MIKEPETRO1
Employees Worked With
Lonnie Stevens, Zach Puckett
July 21, 2021
They recommended work done on previous service call, did a major tuneup and other work without verifying it was complete. Got 5 miles down the road and had to return. They made it right, but it took DAYS. a major tuneup and other work without verifying it was complete. Got 5 miles down the road and had to return. They made it right, but it took DAYS. I take my car to the dealer because I expect PREMIUM service, not the same half assed, sloppy work I would get at any shop. Had several issues in the past with this location. Will not return. More
by andreiib
Employees Worked With
Zach Puckett
July 21, 2021
Service department is always friendly and very helpful! I've been coming here since 2006. I've always had a great experience. I plan to keep coming here with my next car too!! I've been coming here since 2006. I've always had a great experience. I plan to keep coming here with my next car too!! More
by Citcatt
July 19, 2021
I have always had great experiences at this dealership with my car service but the last two times, it’s been frustrating. The last time I came (Feb), I was given an estimate, agreed to it, and then when with my car service but the last two times, it’s been frustrating. The last time I came (Feb), I was given an estimate, agreed to it, and then when I came to pick the car up, the final price was more. My tech did try to appease me by giving a few discounts. I didn’t complain but the overall experience didn’t sit well with me. This time I went in for a tire rotation and oil change. The tech found that I had quite a bit of corrosion on my battery. They had also found this to be true during the last appointment I had (4 months ago). Last time they recommended a cleaning to remove the corrosion. I agreed to it. This most current trip, they assured me the battery was good but it needed another cleaning. The tech advised that they may need to look into the situation further if there’s corrosion again at the next maintenance appointment. I agreed and left, though it seemed odd. Then, 2 weeks later when I was 400 miles away from home, my car wouldn’t start. I boosted it off from a friend and went to AutoZone. AutoZone tested the battery and said it was a bad battery. They also showed me the tester hooked up to the battery that said it was bad and operating at 86%. That immediately raised a red flag to me about my service experience at Mazda. It made me wonder if they were doing unnecessary work when the problem could have been taken care of at that time and I wouldn’t have been out of town with a dead battery. I want to continue to utilize Mazda for all of my car maintenance and needs but my past two experiences have not been good. I’m not sure what has changed or why it has changed. More
by shanny1979
Employees Worked With
Chase
