Nelson Mazda Murfreesboro - Service Center

Extremely knowledgeable and helpful We were having my vehicle serviced yesterday, and decided while we were waiting to go look at the used cars. We had no intention of buying another ve We were having my vehicle serviced yesterday, and decided while we were waiting to go look at the used cars. We had no intention of buying another vehicle. This was just something to kill a little time. Alisa Jordan was so helpful and knowledgeable about the vehicles we were interested in. Although we did not find our perfect next automobile yesterday, Alisa assured us that she will be on the lookout for any potential matches meeting our criteria. Here it is the next day, and she has already informed us of a possible match! Wow! She is on it! I am confident that she will find our perfect next vehicle, whenever that may be. More

Great customer service! Everyone at this dealership was very friendly and helpful. Thank you for taking the time to listen to me and making me feel at home. They took great c Everyone at this dealership was very friendly and helpful. Thank you for taking the time to listen to me and making me feel at home. They took great care of my CX9! Will be back for future service needs! More

Best service department This dealer has the best service department in the middle TN area. Friendly, knowledgeable, reasonable and reliable. The only people I trust with my v This dealer has the best service department in the middle TN area. Friendly, knowledgeable, reasonable and reliable. The only people I trust with my vehicles. More

I live in NYC This Mazda service center is great! People are nice and my service advisor was great with us. His name is Allen. He was very understanding and very co This Mazda service center is great! People are nice and my service advisor was great with us. His name is Allen. He was very understanding and very considerate to our concerns! I just wish you guys were in NY! This place is just great!!!! More

Service Department Prompt service; Service Manager personally explained my vehicle, what was needed, what was done (full service oil change, etc.) and what will be neces Prompt service; Service Manager personally explained my vehicle, what was needed, what was done (full service oil change, etc.) and what will be necessary "down the road". If you ever have service issues, see Tom!! More

Pleasantly Pleased Got a quick and prompt appointment. Took care of all my Mazda needs., Service Dept. staff were all very nice. I'm a long time Mazda customer. My f Got a quick and prompt appointment. Took care of all my Mazda needs., Service Dept. staff were all very nice. I'm a long time Mazda customer. My first car was a 323. More

outstanding customer service at Cool Springs location After several calls to the Antioch location for a simple oil change and checkup on my RX8 before leaving on a trip I was told they were booked up and After several calls to the Antioch location for a simple oil change and checkup on my RX8 before leaving on a trip I was told they were booked up and just blown off. I called the Cool Springs location with the same explanation and the Service advisor Devin Rogers told me they were book up but if I could be there at 7:00 the next morning he would do his best to work me in. I arrived at 7:00 and was back on the road within the hour. Devin knows what customer service is all about and could give the "staff" in Antioch some lessons. Thanks again Devin.. More

My experience with the service dept. I always have a great experience at Nelson Mazda at Hickory Hollow. Lonnie works in the service dept. and he is another person I trust with my cars. I always have a great experience at Nelson Mazda at Hickory Hollow. Lonnie works in the service dept. and he is another person I trust with my cars. He is very friendly and always takes care of me in a professional way. Lonnie always lets me know what my car needs to have done to it, and I get it done because I know Lonnie would not tell me that a part needs to be replaced if didn't. Lonnie is another person that is a asset to your company. Thanks Lonnie. More

Just wanted to praise and say thank you for an outstanding job well done! Lonnie Stevens was the standout today but the whole service dept. is great. I had a problem w/ my battery and after callin outstanding job well done! Lonnie Stevens was the standout today but the whole service dept. is great. I had a problem w/ my battery and after calling around found that it would be around $150 which given in the throes of the holidays I was not excited to spend however upon contacting Nelson Mazda and Lonnie specifically..he told me because the car is only about a year old the battery may be covered under warranty and upon further testing it was! so my total bill was $0.00! Thanks again guys I will be back. More