Nelson Mazda Murfreesboro

Overall Good This dealership is very clean and they have a lot of vehicles to look at. They were very firm on there price even though it was a cash sale. I do unde This dealership is very clean and they have a lot of vehicles to look at. They were very firm on there price even though it was a cash sale. I do understand that every business has to make their money BUT I do not believe in trying to bully or push someone to purchase a vehicle. I was told by a salesman, who knew I was doing a cash sale because I did not want to go into debt, to finance it so I could get it or to call family and friends to donate close to $1,000 dollars. The salesman’s title is a product specialist and I think this might be true only on the Mazda’s not anything else, which I get because there is an infinite number of vehicles out there. The great thing was I found something wrong with the vehicle and they fixed it before I was even thinking about purchasing it. The closing process was painless. They vehicle I purchased is in excellent condition and I feel that it will be a very reliable vehicle for years to come. After two weeks they did come down $400 from their original price. More

Great experience! Nelson Mazda has great customer services! Tommy was very knowledgeable and helped us with every step of the process! Tommy, Randy, and the whole team Nelson Mazda has great customer services! Tommy was very knowledgeable and helped us with every step of the process! Tommy, Randy, and the whole team went above and beyond what they needed to do to make us feel appreciated and taken care of! Thanks!! More

From Good to Bad The dealership is great, but today Joe Talley was not too helpful and didn't follow up when I needed it most. He was ok when I first purchased my leas The dealership is great, but today Joe Talley was not too helpful and didn't follow up when I needed it most. He was ok when I first purchased my lease there in December 2017, but I've since moved to Texas was sadly involved in an accident yesterday, all I needed was his general guidance on what to do next, it's like he was not hearing me when I explained myself. He wasn't getting it. I emailed, got no response. Called and left a VM with no response, and had to call again for him to finally answer. After explaining what I needed he spoke as if I was going to come all the way back to TN to get another car. Huh? That's hours away! This wasn't about coming to him to lease again, but leasing again in general. If he could have said "I'm sorry to read/hear about your accident, *confirm any main points I needed to know* you will want to contact a Mazda dealership there and they can assist you with another vehicle...was there anything else I could help you with today?" that would have been great! It took too much from him to just say some of that. He didn't even ask if I was ok. I felt I could trust Joe for help seeing as though he assisted me the first time. Ive already been through enough with getting hit...this conversation was frustrating to say he least. Sorry to have to write this about him, but next time I will just call the general manager. Ugh! 😔 More

Very helpful and professional The service they provided was flawless with no problems they help me get the car I would be satisfied keeping the life of the car with a payment I co The service they provided was flawless with no problems they help me get the car I would be satisfied keeping the life of the car with a payment I could afford Within my budget they worked feverishly to make the deal goes smoothly More

Most transparent and customer friendly dealership around I always thought there are hidden terms and conditions when you visit a dealership but I was blown away by the transparency, pricing and customer frie I always thought there are hidden terms and conditions when you visit a dealership but I was blown away by the transparency, pricing and customer friend environment in this dealership. I was introduced to Liz (Elizabeth Roche) on my first visit and she made everything so easy and transparent from that moment onward. Pricing at this dealership is best and you don't need to ask for any additional discounts. Would highly recommend everyone to try them once. Thanks for your help and hope to maintain the relationship in future. More

Making dreams come true Great staff here!!! They helped me get into my dream car and it was so easy!! I will always buy my cars here. The car had one minor issue and it was f Great staff here!!! They helped me get into my dream car and it was so easy!! I will always buy my cars here. The car had one minor issue and it was fixed without question... bottom line amazing bunch I’m a believer! More

Amazing Service From ALL I needed a car quick! Got pre approved online in seconds. Called Nelson Mazda in Antioch, TN and they sent Joseph L to come pick me up in the car I wa I needed a car quick! Got pre approved online in seconds. Called Nelson Mazda in Antioch, TN and they sent Joseph L to come pick me up in the car I wanted so I could test drive on the way to purchasing. Ben M and Joseph L were both very personable and explained all steps, costs, etc THOROUGHLY. Got a free emission slip for testing through them and Joseph eve picked up results the next day to take care of tags and registration. Overall, extremely satisfied with not only the sense of urgency (as my phone was ringing back to back with work calls) but the thoroughness. A++ More

It was the best experience I’ve ever had. From the moment I entered that dealership I felt comfortable no pressure. They listened to me and was very professional and knowledgeable.I would reco From the moment I entered that dealership I felt comfortable no pressure. They listened to me and was very professional and knowledgeable.I would recommend anyone to check them out. They clearly had my best interest at heart.They are very patient and just a great place to do business. They work hard to get you exactly what you want and they also do everything they can to save you money. I’m very happy with my purchase and I couldn’t have done it with the help of such a great team. Thanks guys! More

Phenomenal Experience in every way This is my second vehicle purchased from Nelson Mazda, Antioch. I had another phenomenal experience. I only wish I needed to buy another car so I coul This is my second vehicle purchased from Nelson Mazda, Antioch. I had another phenomenal experience. I only wish I needed to buy another car so I could work with these people. Nelson Mazda will continue to be my first choice when I need additional vehicles and I wish to thank Lisa, Adam, Elijah Taylor and Ben M. for a superior car buying experience. Unfortunately, five stars as high as I am able to rate this company but would give the highest ranking in service, respect, communication and friendliness to all the people who assisted me. More