Nelson Mazda Murfreesboro

I considered Nelson Mazda because of their advertisement on a Christian radio station believing they would be trustworthy and found my decision to be a good one. When I went in and gave my price range they on a Christian radio station believing they would be trustworthy and found my decision to be a good one. When I went in and gave my price range they offered cars in and below the range which other dealerships pushed my limit or went over. My salesman, Al, was patient, courteous, and knowledgeable. He knew exactly what was in inventory (even cars that were brand new to the lot in the back parking area). I had my 15 year old daughter with me and he acknowledged her, treated her with respect and answered her questions as well as mine. My husband was unable to come to the dealership and they let me take the car to him for consensus. An action that was more helpful than they could ever have imagined. Working with the finance department was a pleasure. They found the bank and lined everything up quickly and in a responsible way. Rich, my finance agent, was courteous and explained things in an easy manner. The upsales of extended warranty and scotch guard for the interior were presented well and not pushed. I scheduled additional care for my used vehicle and they gladly took me over & picked me up from the mall for the 3 hour service time. My experience with Nelson Mazda was exceptional and I would highly recommend the dealership. My interaction with the staff was pleasant and respectful. The cars offered were of good quality and the interaction with the service department proved to be exactly as they said it would be. I will definitely go there for the next vehicle I need. More

Nelson Mazda is a great dealership to work with on buying a vehicle. The staff are personable and friendly, and make you feel like they want your business. They're the kind of guys you could hang out with a vehicle. The staff are personable and friendly, and make you feel like they want your business. They're the kind of guys you could hang out with after work. They don't pressure you, and make suggestions based on what you tell them you are looking for. More

I had the best car buying experience ever with Nelson Mazda. Staff was very personable, helpful and up front about he sale. It could not have gone smoother. Completing the deal was actually FUN! I ha Mazda. Staff was very personable, helpful and up front about he sale. It could not have gone smoother. Completing the deal was actually FUN! I have already and will continue to recommend this dealership to friends and family. More

My family have bought 3 vehicles from Nelson Mazda. The salesman asked a lot of questions to find out what my needs were. He actually suggested a different vehicle than what I was looking for because he t salesman asked a lot of questions to find out what my needs were. He actually suggested a different vehicle than what I was looking for because he thought it would fit my needs better. He was right. Since then I have bought two more vehicles from them. They were great in helping my daughter pick out her first car. They were very patient and let her test drive several cars till she found the one she wanted. Great customer service each time we have been there. I have always left feeling like I got a good deal. I would highly recommend them to anyone looking for a new or used car. More

I have serviced my car for years at Nelson and would never dream of taking my Mazda anywhere else. We bought our last 4 cars there as well. It's nice taking my car to people who actually care. Coming f never dream of taking my Mazda anywhere else. We bought our last 4 cars there as well. It's nice taking my car to people who actually care. Coming from a woman's point of view, that actually means something. More

I went to Nelson Mazda because they had the car I wanted ready to test drive. There was an incentive posted online for a 2.9% interest rate for this vehicle. After getting them to give me a discount on the ready to test drive. There was an incentive posted online for a 2.9% interest rate for this vehicle. After getting them to give me a discount on the vehicle and beginning the paperwork signing, I found out that they had upped the interest to 7.49%! This stopped me in my tracks as I had opted for a new car instead of a used car due to the interest rate incentive. The financer (I can't remember his name) wrote up two different financing contracts at the price we had agreed on, one with the 2.9%, one with the 7.49%. After signing that (and with the understanding that they were just checking to see if I qualified with the company that was offering the 2.9%) I was told that they would not sell me the car at the price we had agreed on and at the interest rate advertised online. Despite having signed paperwork on this agreement, they sent me home telling me they would get back to me on Monday. The car I was looking at is in high demand, and the dealership seems to have the attitude of "we don't care if you're happy because if you don't buy it we'll just sell it to someone else." I have had friends that really loved their Mazda's and I was looking forward to this car, but due to my experience with this dealership, I would be hard pressed to ever buy a Mazda again. If this deal does go through, I will certainly never buy another Mazda from this dealership. Apparently when Benny told me "We can give you this price. You may not qualify for this interest rate." I was supposed to take that as "Because we gave you this price, you will not be eligible for this interest rate." The interest rate being raised makes my payment HIGHER than it would have been without the discount, and they end up with an extra $1200 in their pockets. More

I dropped my van for servicing after confirming that the part was "in stock" with Woody. Get a call from Chris that the part is not in stock and needs to be ordered. ( Already I've been inconvenienced at ha part was "in stock" with Woody. Get a call from Chris that the part is not in stock and needs to be ordered. ( Already I've been inconvenienced at having to leave my car over night, have someone follow me to drop it, and then having to borrow a car the next day. Lastly had to go home (Murfreesboro) to pick up someone and drive back to Nashville to get my van.) I asked Chris to see if he could get the part locally from another dealer (should I have had to do that?) and so he did and was able to get the part. The 2nd thing I requested was that they check out why my key is sometimes sticking when I turn the ignition off. I got a call from Chris that it would be $79.00 to fix ($45.00 to diagnos). Reluctantly I told him to go ahead. Chris called later to tell me my van was ready and I made arrangements to pick it up and pay for it after 6pm. I asked him for the total, he quoted me a price of $1548.__ When I got there to pick my van up, the total was $1691.39. Chris hadn't included the tax. (big difference. I paid my bill and drove off. Stopped to get my supper and couldn't get the key out of the ignition. Had to wiggle the gear (like I had to do before I brought my van to Mazda)to get the key out. Went back to Mazda, stopped my van and again, couldn't get the key out. So I left it, to show Jim, showroom manager. I expressed my dissatisfaction and inconvenience and requested my credit card be credited the $79.95 charge for the key issue. Jim was not authorized or empowered to provide such a Customer Satisfaction request (surprised me!)and told me to call Tom, Service Manager. Now, I've just gotten off the phone with Tom and am even more upset. He is in the wrong position (service?). His response is "if I gave everyone back their money, site unseen, we'd be out of business. He's not willing to refund my money but wants me to bring my van back (even while I've explained the inconvenience,and now wants me to make sure it's on a day that he's got time in his schedule. Are you kidding me? What happens if I bring it back and again, it's not fixed. I'm done. I'm dissatisfied. I will never bring my van back to Nelson Mazda for Servicing and while my experience in purchasing my van from them was good, I'm not likely to buy another vehicle from them as I service my vehicle regularly and won't deal with this type service again. More