Nelson Mazda Murfreesboro

Straight away Humberto greeted me and was very helpful in my car search. I was referred from another young man (Trevor) from the Broadway dealership because they didn't have the particular model I wanted. Hu my car search. I was referred from another young man (Trevor) from the Broadway dealership because they didn't have the particular model I wanted. Humberto took me in to talk to Al, who was super friendly and informative and we went on a test drive. Humberto had a fantastic personality, not pushy but helpful. After my test drive Al asked how I felt about the car and I loved it. He went above and beyond to create an above fair deal for me. He was authentic and honest and I was him which made for an easy working relationship. I appreciate the attitude of everyone I came in contact with at not just the Antioch dealership but the downtown dealership as well. I would highly recommend someone purchasing a car from Nelson Mazda not just because of the reliability of the brand but the style of selling they exhibit. More

We researched vehicles for months and visited numerous dealerships. The staff at Nelson Mazda demonstrate a true passion for helping a customer find the right vehicle with their honesty and competitive p dealerships. The staff at Nelson Mazda demonstrate a true passion for helping a customer find the right vehicle with their honesty and competitive pricing. It was worth driving over an hour to discover a dealership that understands how to earn our future business. More

"Make a Believer" and "No Haggle/No Hassle",,,,,,The only thing that I now believe is that a loyal customer means nothing. I went to this dealership having already purchased 2 other Ma Hassle",,,,,,The only thing that I now believe is that a loyal customer means nothing. I went to this dealership having already purchased 2 other Mazdas and having referred a friend who also purchased a Mazda, so when I wanted to look at the CX-5 of course I went back to them. The game playing of what your trade is worth, the sticker price, the MRSP etc drives me insane. We went back and forth for an hour with the trade in, initial here, sign there, let me take to the manager, etc.....then when I asked about the price of the vehicle, all I was offered was the $500.00 manufacturer rebate and was told there was no negotiation on the price. So there in lies the "No Haggle" as there is no leeway on the price, then I asked the salesperson did that make any sense not to do anything for a loyal repeat customer and then was told well they gave me the special financing. Well I have excellant credit and would have qualified for the special financing so once again they did nothing for a loyal customer. Getting a Mazda in my future is apparently out of the question unless I want to travel up to Clarksville since Nelson has the monoply. So if you are looking for a Mazda, go with your eyes open and expect nothing, believe nothing and remember No Haggle...as you will pay the sticker price. More

My husband and I had a wonderful experience at Nelson Mazda - after having a bad experience with a different dealership in the area, the staff at Nelson Mazda were extremely understanding and helpful in Mazda - after having a bad experience with a different dealership in the area, the staff at Nelson Mazda were extremely understanding and helpful in our search for a different vehicle. They were willing to offer us a fair price, with no hassle or gimmicks. We are extremely satisfied with the vehicle, and we would do business again with them, without hesitation! More

2nd experience with the Nelson company, they have always been helpful and competitive. They have truly earned our business with their non-pressure sales process and outstanding approach to customer service. been helpful and competitive. They have truly earned our business with their non-pressure sales process and outstanding approach to customer service. I've never felt like they want to just sell me a car, I always feel like the staff at Nelson is legitimately interested in what is best for me. Will be happy to recommend both the Hickory Hollow and Downtown Nashville dealerships to others. More

I called on my way into Nelson Mazda of Cool Springs and talked with Anna...I told her that I was ready to get rid of my car of ten years and wanted to do it that day. I added that I didn't want to haggle, talked with Anna...I told her that I was ready to get rid of my car of ten years and wanted to do it that day. I added that I didn't want to haggle, get the run around or deal with any regular dealer antics during the process. I knew what my car was worth, and just wanted to trade. I didn't want the hassle of selling it myself. Anna explained that Nelson Mazda of Cool Springs had their Grand Opening the previous day and the model I was interested in was on the lot at Nelson Mazda of Hickory Hollow and asked if that would be convenient for me to visit. She told me she would have Al, the sales manager, meet me when I arrived. I said "great, I'm on my way". A couple of hours later, I was on my way with a loner CX-5 to drive until "my car" could be delivered from another dealer! Absolutely a wonderful experience! I could not have asked for a nicer, more patient, friendly sales consultant than Tom Chanthavong! He made the whole experience fun and stress free. Tom answered all of my MANY MANY questions in a sincere, honest, and informative manner. I had visited several other dealerships to shop the multitude of options for a small SUV and Tom, along with the his sales manager, Al, were outgoing and very personable from the first moment I met them. Tom even came in on his day off to personally deliver my car to me when it arrived at the dealership. That is service and commitment in action! On a personal note, I was especially impressed when I realized that the soothing music playing in the background of the showroom was a praise and worship station. Oh, and about the car...I LOVE IT! Drove it to Atlanta two days later and got about 30 miles to the gallon. Drives and handles like a dream and is about $20,000 less than it's competition with the same amenities!! Then, as a follow up, Anna called me to congratulate me on my new car and to see how I liked it. I told her exactly the same thing; that I loved it!!!!! Thanks Nelson Mazda of Hickory Hollow, Tom and Al!! Happy Customer, Gina Gencsi More

From the time I step a foot outside my car, I was greeted openly. I was not rushed to make a decision and I was treated very fairly. I would recommend this dealership to anyone who thinking about purchasing openly. I was not rushed to make a decision and I was treated very fairly. I would recommend this dealership to anyone who thinking about purchasing a new or used vehicle. My rates were great and they were honest from the begining. If I could give this dealership a ten. It would actually be 100. And they deserve it. More

I had a great day - wonderful people to work with. Mike I had a great day - wonderful people to work with. Mike Roa was exceptional and knowledgeable. The rest of the staff that helped me were very pleasa I had a great day - wonderful people to work with. Mike Roa was exceptional and knowledgeable. The rest of the staff that helped me were very pleasant and easy to work with. I have to say it was the best experience I have had purchasing a car. More

My wife and I decided it was time to trade in our smaller cross-over for an SUV that would accommodate our family and long road trips. After spending several weeks looking online at autrader.com, we came ac cross-over for an SUV that would accommodate our family and long road trips. After spending several weeks looking online at autrader.com, we came across a vehicle that we decided to pursue. Immediately upon arrival at Nelson Mazda, we met Tom Chanthavong and I can honestly tell you that he was extremely friendly and easy to work with. After looking the vehicle over and a test drive, we found a few areas that needed attention before we would finalize the deal. We left the dealership skeptical that Nelson Mazda would actually fix the problems and thought they would sell it to someone else versus fix the problems for us. Much to our surprise, over the next week, Tom and Al Henson worked to get the vehicle fixed as we asked. Tom spent the whole week calling and texting me to keep me posted on where the car was in the repair cycle. After finalizing a price on the car, we drove back up and bought it. Our experience with Nelson Mazda and their “No Hassle” attitude made our trip to the dealership worth it. If I know of anyone looking for a new or used vehicle, I will certainly send them to Tom and Nelson Mazda! More

This was my 2nd new car purchase from this dealer in the past 12 years. Nice bunch of people to do business with. If I ever need another zoom-zoom car I will return to the same dealer. past 12 years. Nice bunch of people to do business with. If I ever need another zoom-zoom car I will return to the same dealer. More