Nelson Mazda Murfreesboro

UPDATE: I recently purchased a Mazda3 from Nelson Mazda Hickory Hollow and had an unsatisfactory experience. After notifying the appropriate management the issue was resolved today, 3/12/14, to my satisfa Hickory Hollow and had an unsatisfactory experience. After notifying the appropriate management the issue was resolved today, 3/12/14, to my satisfaction. More

The moment I spoke with the sales rep I felt that he was going to make sure that I was approved for a car even tough my credit wasn't so good. let's just say a couple days later I drove off their lot with a going to make sure that I was approved for a car even tough my credit wasn't so good. let's just say a couple days later I drove off their lot with a nice car!!! Great gas milege & an affordable car payment!!! I would highly recommend this dealership. Thanks to everyone at Nelson Mazda and especially product specialist Tom Chanthavong!!!!! More

My over all experience was good. But I did think the car I purchased was way over the price it should have been so they did come down after I mentioned it. If it was an excellant dealership it would not ha I purchased was way over the price it should have been so they did come down after I mentioned it. If it was an excellant dealership it would not have been priced as high as it was. The sales person was new and tried very hard. He was not responsible for the cost of the car and did speak to his manager to bring it down. I felt that the financial department was a little pushy and really didnt want to listen to my questions kept hurrying me along. Just because they know what they are doing they could make the customer feel alittle more at ease. More

we owned a 2008 mazda 5 and wanted a smaller car with better millage. tom greeted us at the door as we came in and went right to work to help us find the right car we wanted. we didn't get the color we better millage. tom greeted us at the door as we came in and went right to work to help us find the right car we wanted. we didn't get the color we wanted ,but the color we got is beautiful, I love it. tom was very helpful in getting what we wanted on the car. such a very nice guy with a great smile. so glad we came back to mazda its a great car. we gave the top rating because mazda is a great car,i would not buy anything else. the manager and every one there was so very nice. offered us coffee or water. we had to come back the next day for the car as it was at another dealership ,but we didn't mind as we wanted the car. they felt bad because we had to come back and was so sorry they didn't have the car there, but we were ok with that. we had an appointment to have the low jack put on the car today but the people who was to put it on said they didn't know about the app. so we have to come back tomorrow to have it done. but that's ok its not their fault things happen and you just go on from there. all will be better tomorrow. so thanks to a great sales person and all who work at this dealership we had a great time and laughted a lot. this dealership is the best and I will tell everyone I know who wants to buy a car to come there, even if they are not looking right now threy can keep this dealership in mind ,and tell everyone they know about it also. thank you so much. carol deneen More

We were so happy with our experience with Nelson Mazda. I can't say enough about how nice, courteous and professional everyone was to us. We love our Mazda CX-9 and we love the people at Nelson Mazda. I can't say enough about how nice, courteous and professional everyone was to us. We love our Mazda CX-9 and we love the people at Nelson Mazda. More

This is my second purchase of a Mazda vehicle - my first being 2011 Mazda2. I was immediately greeted at the door by Mr. Chanthavong and politely asked about my purpose for the visit. I did not feel pressur being 2011 Mazda2. I was immediately greeted at the door by Mr. Chanthavong and politely asked about my purpose for the visit. I did not feel pressured or was intimidated. Although the vehicle I wanted was not there, the entire team listened to what I wanted and matched me with a vehicle which would fit me and my price range. Mr. Henson worked with me on the price and my trade in value - to which I am very happy. He was quick, focused and made decisions regarding his dealership's offer to me. Mr. Chanthavong explained all benefits and features of owning a Mazda vehicle and provided me with a list of available models. He drove me to the secondary location to retrieve my new vehicle and made sure that all my belongings were transferred from my old Mazda and to the new one. He even took a second look, and discovered that I left my garage opener, which he promptly returned to me as well. I bought my first vehicle at a different dealership in TN where I felt as if I was in a poker room with professional players; it was an uncomfortable experience. Not at Nelson Mazda HH - there, the entire experience was pleasant and I feel that I received a great price for a quality product. I will definitely recommend this dealership to all of my friends and co-workers. More

Tom and company went the extra mile to make sure my car buying experience was low stress and catered to my needs. They worked with me on providing a financing solution that minimized total cost of ownersh buying experience was low stress and catered to my needs. They worked with me on providing a financing solution that minimized total cost of ownership and let me test drive at my leisure in order to make sure I found the right vehicle. I would recommend this dealership to anyone considering a new Mazda. Test drive the new Mazda 6... It is awesome! More

I am a little late with my review but I went into Nelson Mazda Antioch Nov 29th 2014 with no real hope of buying a car but Tom and Al Changed that they worked hard to find affordable financing and got me ap Mazda Antioch Nov 29th 2014 with no real hope of buying a car but Tom and Al Changed that they worked hard to find affordable financing and got me approved for a certified Mazda CX7 I am very happy with my car and if the time comes I need to purchase something else I will take my business to them and recommend them to any family or friends looking to purchase as well the overall experience was not scary they made it very easy to do business with them (great team) I didnt feel like I was having a car forced on me they wanted to make sure I was in the right car for me and my family..Thanks More

Excellent Service..Great Attitudes..Positive..Great Product Knowledge..No Pressure..Professional ..Fair prices.customize financing Purchased a 2012 Mazda 3 in June 2012..traded it in on new Mazda 6..( Product Knowledge..No Pressure..Professional ..Fair prices.customize financing Purchased a 2012 Mazda 3 in June 2012..traded it in on new Mazda 6..(Love it) Patricia McGraw purchased my trade in..She too is pleased with the deal! The service dept. are also "customer friendly" These guys are a great team..& work well together! Thanks Kindly! ken greff More

Honest, patient, and friendly. Helped us find the right car, and explained every step of the way. Our 3rd vehicle bought from Nelson. They didn't play the dreaded "let me ask the sales manager game." Some car, and explained every step of the way. Our 3rd vehicle bought from Nelson. They didn't play the dreaded "let me ask the sales manager game." Some of the surprise dealership perks helped add peace of mind in the purchase. Not everyone at the dealership was great, but Mike and Careginald were two of the best I've worked with in any transaction period. I grabbed a stack of Mike's business cards to pass on the good word about him. More