Nelson Mazda Murfreesboro

This is how car buying should be!!! This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me and This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me and made me feel very super comfortable with the entire buying process! I wanted to take a look at a certified CX-9 they had on the lot. I walked in and met Ben, and told him my situation, and he pulled it around, let me take a look, and then took a test drive. Ben listened to what I was looking for in the car, and let me just drive and form my own opinion of the car. He did not try to push it on me, or point our features that I already knew about, he just let me drive! Thank you!! When we got back to the dealer I met a few other of the guys that I would be working with, asked me how I liked the car, and again made me feel at home, with no pressure. It seemed clear that they wanted to help me find the right car - not just sell me that car! Turns out, that was the right car. Once I decided to purchase, Ben and the team got to work, and explained every step of the process which was very helpful very much the way I like to conduct business. Ben made sure that the entire process was as open and transparent as possible. The trip to the finance department was painless as well. They explained to me a few of the additional services they offered, I refused most of them with no problem, but did agree to purchase an extended warranty. Within an hour or so, all the paperwork was done, the keys were in my hand, and I was driving away! Not only happy with the car, but also happy with the experience! Update: Once I got the car home I noticed two very small things (windshield wiper and and second remote battery) that needed to be replaced. I took the car in, and both were replaced very quickly with no charge. NELSON ROCKS! More

Customer for Life These guys are so fantastic that I drove 2 hours to buy from these guys instead of the Mazda dealer in my hometown. I had worked a deal with Randy ove These guys are so fantastic that I drove 2 hours to buy from these guys instead of the Mazda dealer in my hometown. I had worked a deal with Randy over the phone before getting there, and Ben was there to greet me. Ben is a very friendly and interesting person to talk with. Both he and Randy are genuine people that worked through every minor question and concern. In the end, I bought a different car for a much better value, and I will not hesitate to refer my friends or drive the distance for another car. More

So good I came back This past weekend I came back to Nelson Mazda Hickory Hollow for my 2nd time in 7 months, and worked once more with Ben M. This was such a great seco This past weekend I came back to Nelson Mazda Hickory Hollow for my 2nd time in 7 months, and worked once more with Ben M. This was such a great second experience built on an already awesome foundation. I recommend Ben and the team (Randy, Ken, all) to anyone who is looking for a car. This is the place to go for an experience like no other. More

"Great Experience with Great People" I just want to say thank you to Ben M. and the Mazda staff who were there when I purchased my car. Ben was a wonderful person to work with, very kind, I just want to say thank you to Ben M. and the Mazda staff who were there when I purchased my car. Ben was a wonderful person to work with, very kind, funny, and respectable.I laughed, joked, and had a wonderful time as well as great conversations while waiting and signing papers! Keep up the good work THANK YOU VERY MUCH! More

2nd owner of Mazda Vehicle This time purchasing was much better than my previous purchase of my Mazda3, which was with Alexander Mazda in Cool springs....thumbs down for sure. T This time purchasing was much better than my previous purchase of my Mazda3, which was with Alexander Mazda in Cool springs....thumbs down for sure. The purchase of this Mazda6 is very impressive and has all of the bells and whistles. Again, I wasn't looking for a new car, therefore, I didn't come pre-approved, nor any research, so again, I got caught in their financing, not bad. I wasn't sure and I'm still not sure of the Soul-Red color, but it's catching...I kind of miss the storage space from the hatchback that I had. I finally took my long drive to the southeast and my neck and back are still in pain. The headrest does not rest properly on the back of the head of someone who is 5, 4 and under. I'm not sure if it's the bucket seats or what that caused the back and neck pain, but definitely the headrest. The ride was smooth, but the headrest could use some work, really bad...For some reason, the TPM (tire pressure monitor) comes on quite often, even in the nice weather, which is odd?? However, the tire pressure was always correct. The oddest thing was the gas cap, which had been on for miles and all of a sudden the warning light comes on for no reason... Maybe I hit a bump? This car really showed it's Salt on my way back on our 1st snow day driving in the snow...the front wheel drive did all the work. It handled pretty good in the snow, sleet and rain. While driving in curves, the high beam do not appear to be very high, not sure why, but the lighting doesn't cast very well. The windows are much better with the windows in my old Mazda3, you don't hear the 'road and tire noise;. The back seat rider, mentioned that the seats are too far back, you need a pillow to sit up or you will experience back problems. If I plan to keep this car, I will need to get custom slimline headrest???? for my new car. Overall experience was good and I feel like I got a lot of car for the $$$$. More

Wonderful Experience Tom and Al went above and beyond to make our buying experience very pleasant. We were made to feel like we were their only customers. They answered al Tom and Al went above and beyond to make our buying experience very pleasant. We were made to feel like we were their only customers. They answered all our questions and were a deciding factor in our purchase from Nelson Mazda. We will recommend Nelson Mazda to our friends and family. Thank You, The McLendons. More

Wowzers Friendly people and great service. This was our 2nd time getting a car from Nelson Mazda and once again, they exceeded our expectations. I would defin Friendly people and great service. This was our 2nd time getting a car from Nelson Mazda and once again, they exceeded our expectations. I would definitely recommend this dealership to anyone hoping for an amazing car buying experience! More

Great place to deal with ! This is a great dealer. Very friendly and helpful. They seemed to be obsessed with making sure we were taken care of and happy. Thanks !! This is a great dealer. Very friendly and helpful. They seemed to be obsessed with making sure we were taken care of and happy. Thanks !! More

Exceptional service from a great team I totaled my brand new mazda 3 in a bad car accident, both my wife and I walked away with some bruises. We loved our Mazda 3, and Al and his team went I totaled my brand new mazda 3 in a bad car accident, both my wife and I walked away with some bruises. We loved our Mazda 3, and Al and his team went above and beyond to get us back on our feet and into another Mazda 3. Put your trust in this dealership and Mazda, they will take great care of you, and the car saved our lives. Thank you Al, thank you Bert, and thank you Ken. More

No one waited on us at all! Just stood there! I came in on a nice sunny day to purchase a car. My brother and I waited for a least 30 minutes looking around and not one person came to ask us if we I came in on a nice sunny day to purchase a car. My brother and I waited for a least 30 minutes looking around and not one person came to ask us if we need help. We ended up driving up to Chevrolet on Hickory Hollow, And the difference is, as soon as we pulled up ''Robert'' was meeting us at the door. he is so helpful and knowledgeable. I highly recommend any other place than Mazda More