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Nelson Mazda Cool Springs - Service Center
Franklin, TN
484 Reviews
484 Reviews of Nelson Mazda Cool Springs - Service Center
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September 20, 2020
Always excellent service. Devin assured me the wheels would be well balanced and I am amazed how smooth the car rides. I would recommend Nelson Mazda to everyone. would be well balanced and I am amazed how smooth the car rides. I would recommend Nelson Mazda to everyone. More
by kentbickel
Verified CustomerEmployees Worked With
Devin Rogers
September 16, 2020
The experience is fantastic! The service department is extremely thorough and conscientious. They provide videos to show you the condition of your vehicle and want if anything needs repairs. They send rem extremely thorough and conscientious. They provide videos to show you the condition of your vehicle and want if anything needs repairs. They send reminders on progress of your repairs. Well done! I highly recommend Nelson Mazda! More
by chris
Employees Worked With
Devin Rogers
September 13, 2020
Oil change was great and so was the atmosphere . I am very satisfied with my cx5 and look forward to my next car in the future. very satisfied with my cx5 and look forward to my next car in the future. More
by michellegreen480
Employees Worked With
Other Employees :
Pete Lasalandra, Devin Rogers, Cristian Hardin
September 13, 2020
Profession and reliable, good communication. Wish they would reopen in Nashville, as Cool Springs is a bit of a drive. Overall would recommend for sakes or service. would reopen in Nashville, as Cool Springs is a bit of a drive. Overall would recommend for sakes or service. More
by joetypes
Employees Worked With
Devin Rogers
September 13, 2020
Dealership was on time with my appointment, was courteous and fixed my car in a timely way. The video of the repairs was really appreciated. Thanks so much!! and fixed my car in a timely way. The video of the repairs was really appreciated. Thanks so much!! More
by RLT
Employees Worked With
Cristian Hardin
September 09, 2020
There are not enough worlds to express my thanks to this dealership & specifically, Devin & Jeff in the Service department for their commitment to going above & beyond for my daughter who experienced car tr dealership & specifically, Devin & Jeff in the Service department for their commitment to going above & beyond for my daughter who experienced car trouble with her 2017 CX5 while driving from Memphis to Knoxville for the college move in last month. More
by madelinethomas
Employees Worked With
Jeff - Loaner Car , Devin Rogers
September 02, 2020
Horrible communication. Just getting someone on the phone was a huge hassle. Overall just not a good experience. Sold my car the next day so I could quit dealing with Mazda. was a huge hassle. Overall just not a good experience. Sold my car the next day so I could quit dealing with Mazda. More
by erinaoakes
Employees Worked With
Cristian Hardin
September 02, 2020
I’ve been back 3 times for the same issue and this last time while I waited nearby I could not get anyone on the phone. 25 mins of calling and no answer time while I waited nearby I could not get anyone on the phone. 25 mins of calling and no answer More
by iamrondavis
Employees Worked With
Jeff
August 31, 2020
Great service and customer friendly . Their videos of the repairs that are required give you confidence in the repair process. The service reps are the best. repairs that are required give you confidence in the repair process. The service reps are the best. More
by DHALL247
Employees Worked With
Devin Rogers
August 30, 2020
Everyone from service to sales were friendly and professional. I will continue to be a Nelson Mazda customer and will refer all of my family and friends to purchase/service their cars at Nelson Mazd professional. I will continue to be a Nelson Mazda customer and will refer all of my family and friends to purchase/service their cars at Nelson Mazda of Cool Spring More
by jmccann2
