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Nelson Mazda Cool Springs - Service Center

Franklin, TN

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484 Reviews

484 Reviews of Nelson Mazda Cool Springs - Service Center

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November 17, 2020

Courteous service department staff. Staff member provided detailed repair updates. Loaner vehicle offered during repairs. It was great to have transportation while my vehicle was repaired. Thanks for provid More

by reywas11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Nov 18, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 12, 2020

Nelson Mazda strives to offer the best customer service possible. The people you meet there and the way they conduct business makes getting your car serviced or buying a car a pleasant experience instead o More

by dkhaskins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
Nov 12, 2020 -

Nelson Mazda Cool Springs responded

Hello, We are very happy to hear that Cristian, Pete, and our team has provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 07, 2020

Excellent customer, vehicle knowledge and great at keeping you informed about your vehicle during the servicing process. Received text and video of my vehicle service. More

by CCARTER623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
Nov 09, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! We appreciate your business!

November 04, 2020

The gentleman at the desk was very nice and was able to go over everything with me so I knew exactly what was wrong. It didn’t take as long as I thought it would, very fast service. More

by bethpayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Nov 05, 2020 -

Nelson Mazda Cool Springs responded

Beth, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cristian and our team, and we look forward to working with you again.

November 01, 2020

Service reps were great and kept me updated as my car was taken care of. I love getting the video review of everything the service tech checks over. Very helpful. More

by gekkoguy82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey McCann
Nov 02, 2020 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

November 01, 2020

Service reps were friendly courteous and professional. I had an enjoyable experience as my service appointment was handled very efficiently and I was most impressed with the video that was made of my vehicl More

by dblair942312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in Service Dept
Nov 02, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs. Thank you for your business, we hope to see you again soon.

October 27, 2020

Great overall service. In and out quickly and got my recently purchased used truck tuned up and stood behind sale and made the repairs at no cost. More

by DANIELZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Rogers, Cristian Hardin
Oct 27, 2020 -

Nelson Mazda Cool Springs responded

We appreciate your business and our team looks forward to serving you again soon!

October 21, 2020

Great place to bring your Mazda for service. Everyone has always been helpful and courteous.We have brought our two Mazda’s there for service and they are in tiptop shape. Love the car wash! More

by Spirako
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Cristian Hardin
Oct 21, 2020 -

Nelson Mazda Cool Springs responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 15, 2020

I love the fact that they do a video recording of your car discussing the repairs they did to the car and any other suggested repairs needed. More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 15, 2020 -

Nelson Mazda Cool Springs responded

Thank you, Russ! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

October 13, 2020

Jeff, Pete, Devin, and Christian are always extremely helpful. I took my car in for an oil change and they got me taken care of. It was super short notice but they were nice enough to make time for littl More

by cevelsizer0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Devin Rogers, Cristian Hardin
Oct 14, 2020 -

Nelson Mazda Cool Springs responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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