Nelson Ford - Service Center

Service Dept needs training.lee Nelson don't seem interested in improving the service Dept.i got a bad oil change and a front end alignment.i had the oil changed again and in the process to getting t interested in improving the service Dept.i got a bad oil change and a front end alignment.i had the oil changed again and in the process to getting the front end aligned again .I was told the oil change would be about 78.00 and the front end alignment would be about 49.95 which the total cost would be 128.00. Tracey called me,said my car is ready.i asked the cost.she said one hundred one dollars and some change.i said something is wrong it should have been about 128.00 plus tax.come to find out that had put the wrong oil in.how did a respectable dealership do this.with computers now days ,how did this happened other than?It seems that Thomas was having a really bad day.for this reason I don't believe that a proper front end alignment was done.if thay don't do one thing as simple as an oil change correct phow could the same mechanic do a front end alignment?All I have to go on is their word.and that don't mean a thing to me.i will get a new front end alignment at a respectable dealership.shop manager said I could stand in the shop open door and watch the oil change,the mechanic said no with his supervisor standing in sight.who is running Nelson Ford ? Employees or supervisors.right now it seems like I wasted 118.00 for dealing with Nelson for+.I will never go back on that car lot until it changes ownership.i don't want to go to court for this but might have to.i had the oil changed the next day at a cost of 92.00.how much damage did Nelson Ford do to y motor? More