Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Neil Huffman Honda of Frankfort - Service Center
Frankfort, KY
79 Reviews
79 Reviews of Neil Huffman Honda of Frankfort - Service Center
Sort by
January 01, 2020
BE CAREFUL Please be careful when you get your car serviced here. I had an extended warranty on my CRV due to a oil consumption issue (that's a whole other story Please be careful when you get your car serviced here. I had an extended warranty on my CRV due to a oil consumption issue (that's a whole other story..) and while they re-built the engine for free it seems they lacked one major skill. THEY DID NOT TIGHTEN THE LOWER MOUNTING BOLT. My engine gave out about 4 months after the engine rebuild. I had to get my car towed and fixed by somebody who is actually trained on working with cars. It was the lower torque mount bolt that had come undone and he fixed it- all the while saying it is 100% true that it was put in during the re-build improperly. Honda of Frankfort that the bolt came out in a parking lot and not the interstate- could have caused a wreck and/or injury/death. They are lucky I am not suing them- I am just asking for reimbursement. More
by juniorjockey92
Employees Worked With
Ian williamson
November 05, 2019
Car Repair Bobby was great to work with. My vehicle was fixed in reasonable time and Bobby kept me informed of the process. He was always pleasant to speak wit Bobby was great to work with. My vehicle was fixed in reasonable time and Bobby kept me informed of the process. He was always pleasant to speak with and never made me feel like a bother by asking so many questions More
by TRitchey
Employees Worked With
Bobby in Service
February 28, 2019
Rude customer service in Service Section , The rep was not ready to honor their own coupons which they honored in the past and when asked that i speak to a manager, they say there is no manag , The rep was not ready to honor their own coupons which they honored in the past and when asked that i speak to a manager, they say there is no manager and they can do nothing about it. i left the car and asked them to charge me the full price and i will speak to manager when i return for pickup and the rep says OK and then the manager calls and says i didn't sign the work order for them to do the repair and i need to go back again to sign the work order. i even told the manager that i was not asked to sign anything but he says that is my mistake More
by Mahesh devata
Employees Worked With
Ian
September 18, 2018
Wouldn’t go anywhere else for service This service department is fantastic. It means so much to me that I have a service dept that I know I can trust to be honest about the service my Odys This service department is fantastic. It means so much to me that I have a service dept that I know I can trust to be honest about the service my Odyssey requires and then expertly complete the work needed. I understand that they have a new service manager named Kris, and from my experiences there in the past few months, he is doing a fabulous job!! More
by Odysseygranny
Employees Worked With
Kris, Ryann
February 24, 2018
Monty Is the Best! Just recently had some repairs done. Monty Heim is the type of professional that ANY dealership should be proud to have! He made us feel like we were Just recently had some repairs done. Monty Heim is the type of professional that ANY dealership should be proud to have! He made us feel like we were the only customers he had. Very knowledgeable and great PR skills. More
by Gary
Employees Worked With
Monty Heim
February 19, 2018
Worst Exoerience Ever Worst experience ever with a dealership. I highly suggest you shops elsewhere. We went took our van in for service and ended up being charged more t Worst experience ever with a dealership. I highly suggest you shops elsewhere. We went took our van in for service and ended up being charged more than our vehicle was worth. We were then given the option to pay our service fee or they would way the fee if we purchased a new van from them. More
by Cbhurley
Employees Worked With
N/a
October 03, 2017
They need to learn customer service, and how to deal with cu They need to learn customer service, and how to deal with customer Their personal has no way to deal with customers No even a smile Their servi They need to learn customer service, and how to deal with customer Their personal has no way to deal with customers No even a smile Their service not as was I am moving to another dealer The previous deal and staff were a lot better after this the general manger at Frankfort KY 40601 Steven al-Jabiri called me and he apologize for such unexpected behavior and they fix the issue in less than 30 minits More
by whahamdani
Employees Worked With
service department
February 09, 2015
Slipping a Bit I've gone to Jeff Wyler Honda (xxk/a Honda of Frankfort) for almost 20 years. I'm now finding the customer service to be lacking. Gone are the welcomi I've gone to Jeff Wyler Honda (xxk/a Honda of Frankfort) for almost 20 years. I'm now finding the customer service to be lacking. Gone are the welcoming gentlemen who would talk with you upon check-in. I couldn't tell you the names of any of the employees I worked with. Also, Jeff Wyler Honda seems to be the only dealership that does NOT wash your car when you come in for service. There are all manners of complimentary washes and vacuuming services at various local Toyota, Honda, and Mercedes dealerships. I'm considering transferring my business to a more convenient location in hopes of finding a better experience. The quality of work on my vehicle is still excellent though. More
by coudan
Employees Worked With
No idea
January 29, 2015
Brake repair and additional checks. I brought the car in with obvious rear brake issues. That was taken car of promptly while I waited. They told me the front brakes would soon need at I brought the car in with obvious rear brake issues. That was taken car of promptly while I waited. They told me the front brakes would soon need attention but it wasn't neccessary immediately. I liked that. No pressure. Additionally I was getting some noise at cold start in the power steering mechanism. They advised that the fluid was full, clean and with no leaks. Good enough for me. I like the fact that they checked things out, gave me options without pressure to commit to Uneccesary repairs. A quality experience. Thanks. More
by David
Employees Worked With
Can't recall. Sorry. Everyone was excellent.
December 08, 2014
Easy to work with I bought my Honda Insight from Jeff Wyler Honda/Frankfort so I am happy to take it back there when it needs anything done, from oil changes to a recen I bought my Honda Insight from Jeff Wyler Honda/Frankfort so I am happy to take it back there when it needs anything done, from oil changes to a recent software update. We have been so pleased with the service department that my husband has started taking his Acura there, too. More
by kathleen.h.riggs.9
Employees Worked With
David Toles, Nathan Green, Aaron Davis, Olga Ghazaleh
